If I could give 0 Stars ⭐️ I would!
If I could give 0 Stars ⭐️ I would!! I was provided a quote, signed the contract on the agreed upon cost of $200. Two days later when it was time to pick up my car on the scheduled date, the representative “Tom” who i was in communications with sends me a text message, stating the cost would be doubled (2x as much as the signed contract). So i requested to cancel and and he told me that was not possible. So i copied and pasted their own cancellation policy to remind him of his own company’s words.
“I read your contract, under Terms and conditions section, line 5, Cancellation and refunds: You may cancel before a driver is assigned. After driver assignment, fees may apply.
You do not have a driver assigned, therefore there is no fee.”
Listen anyone doing business with this company, “BEWARE OF THEIR DISHONEST BUSINESS PRACTICES”
Reply from Ocean Blue Auto Transport
Jackie, you were right, and thank you for holding us to our own terms. Our policy is exactly as you quoted: no driver assigned, no fee - your cancellation should have been accepted immediately and the price change should never have been presented the way it was. We’ve addressed this directly with the representative involved and reinforced with our whole team that a signed quote is honored unless a customer agrees to a change in writing. If any charge was taken, it has been refunded. I’d welcome the chance to make this right - reach me directly at info@oceanbluego.com. - Daniel, Ocean Blue Auto Transport