While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.1
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I hate to give them one star! ZERO would be enough. FACT: No merch, no refund. 10% offered! LOL! These scam-artists belong into jail. Good stuff I did the transaction via PayPal, who refunded me in seconds! Fantastic job! Today I will file a criminal claim against these bastards and I recommend everybody to do likewise. These people shouldn't get the chance to trap others.
I recently purchased what I believed to be a genuine Martha Brooks product from Ocerar (www ocerar de), but I was sorely disappointed to discover it was a counterfeit. The product lacked the premium quality and craftsmanship I’ve come to expect from Martha Brooks, and it was clear that it was an imitation.
Here’s what stood out:
Subpar Materials: The materials used were cheap and flimsy, nothing like the authentic product.
Poor Workmanship: The stitching was uneven, and there were visible defects. It felt rushed and low-quality.
Misleading Packaging: The packaging attempted to replicate the original branding but failed miserably. It was an obvious knockoff.
False Advertising: The product was advertised as authentic on Ocerar, which makes this a blatant case of misleading customers.
This experience has not only wasted my money but also undermined my trust in Ocerar as a seller. I strongly advise against purchasing any "Martha Brooks" products from this site unless you want to risk getting a counterfeit.
For the real deal, stick to authorized retailers or Martha Brooks' official website. Don’t make the same mistake I did!
Reply from Ocerar
Thank you for bringing this issue to our attention. We sincerely apologize for the experience you've had with the product you purchased. We completely understand your frustration, and we want to assure you that this was a mistake on our part.
After investigating, we found that the product you received was not authentic and should not have been sold. It is against our policy to offer counterfeit items, and we take this matter very seriously. We have already taken steps to ensure that such a product is no longer available for purchase.
We would like to offer you a full refund for your purchase. Please contact us at info@ocerar.de, and we will process the refund immediately.
We truly appreciate your feedback, as it helps us improve our service and maintain the quality and trust that we aim to provide to our customers.
Once again, we deeply apologize for any inconvenience this has caused, and we will continue to ensure that only authentic products are sold through our platform.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
