Ofiprix Reviews 

I emailed several times to ask about invoicing, explaining I needed an office chair that my company would reimburse but I had a deadline to submit the expense.
After some, I received the chair, no invoice. Emailed them and received the invoice super late, and INCORRECT. Missed my deadline, so couldn’t get reimbursed by my company. Decided to return the chair. They have terrible and irresponsive customer service. They charged me €100 to return the chair… no info on which company will come, and the company didn’t arrive the day they had scheduled.
I had to chase both companies, no response, no “sorry”. They just sent another pick up. It took TWO MONTHS. And I lost €100. Yes, it’s the policy for retuning BUT I emailed about invoicing even before purchasing. They said it would be on time. They made the mistake on the invoice and took forever on everything. And then, for the return, they also made a mistake, so I had to contact them and ask for the rest of my money.

A lot of gaslighting, and “we didn’t know” when they had the whole conversation in the same thread. This was supposed to be done in March. It’s June and I have just received it.

I am extremely disappointed with Ofiprix. I purchased the Madonna ergonomic chair less than a year ago (March 2025), and it has already suffered a catastrophic structural failure. Two heavy-duty steel bolts sheared in half while I was sitting in it. I weigh 80kg—well within the weight limit—yet the metal literally snapped.

The chair is now unstable and dangerous to use. To make matters worse, their after-sales department is trying to dodge the legal warranty. They claimed the chair is over a year old (incorrect, as my invoice proves it's only 11 months old) and had the audacity to call a snapped steel bolt 'normal wear and tear.'

I am currently on medical leave for a back injury, and they are fully aware of this, yet they refuse to provide a safe replacement. This is not just poor quality; it’s a complete lack of professional ethics and total disregard for customer safety.

I have already filed a formal complaint with the Consumer Rights Office (OMIC). Do yourself a favor and buy your office furniture elsewhere.

Incident Reference: CWHOKGZEA

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No compren en Ofiprix si valoran su seguridad o su dinero. Compré una silla modelo Madonna hace menos de un año (marzo 2025) y la experiencia ha sido desastrosa.

Recientemente, dos pernos de acero estructurales se han cizallado (partido por la mitad) mientras la usaba. Soy una persona de 80kg y hago un uso normal del producto, pero la silla ha quedado totalmente inestable y peligrosa. Lo más indignante es la respuesta de su departamento de postventa: me dicen que 'la silla tiene más de un año' (falso, tengo la factura que demuestra que no llega a 11 meses) y que la rotura del metal es 'desgaste normal'.

¿Desde cuándo que se partan los tornillos de acero de una silla de cientos de euros es desgaste normal? Es un defecto de fabricación de manual. Lo peor es que saben que estoy de baja médica por una lesión de espalda y aun así se niegan a cumplir con la garantía legal.

Ya he tramitado la denuncia ante la OMIC. Empresa con cero ética profesional y materiales de bajísima calidad. Evitadlos a toda costa.

Referencia de incidencia: CWHOKGZEA

Quick delivery, good customer service - product easy to assemble and comfortable :)

Never again, both orders delayed and faulty when it eventually arrived. The two guys who delivered and assembled the furniture were rude and the furniture was poorly assembled. I had to redo most of the assembly after they had left. Only to notice several damages to the parts. It may be cheaper but really not worth it

Compre un armario de 2 puertas por telefono a la tienda de Valencia, llego con retraso, cuando lo instalaron nos dimos cuenta que la parte trasera estaba rota, avisamos al comercial en varias ocasiones (enviando fotos y video) y 3 meses mas tarde sigo esperando que se remplaze la pieza. No son de fiar, nunca mas volvere a comprar nada en esa tienda.

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I bought a 2-door wardrobe by phone at the Valencia store, arrived late, when they installed, we realized that the back was broken, we notified the salesperson on several occasions (sending photos and video) and 3 months later we still waiting that they replace the broken part. They can’t be trusted, I will never buy anything from that store again.

No compre en esta empresa. Compré una silla en la tienda de Barcelona. Cuando llegó, llegó dañado con el respaldo torcido y una de las palancas rota, por lo que no hay forma de ajustar la altura de la silla. Ofiprix prometió enviar a alguien a repararlo, pero esta persona no llegó cuando se suponía que debía hacerlo, casi dos semanas después de que les informé del problema.

Después de que no repararon la silla, solicité un reembolso solo para que me dijeran que no permiten cambios ni devoluciones, a pesar de que la silla se entregó rota. Entonces, la situación actual es que pagué por una silla rota que no puedo usar. Ofiprix se niega a reembolsarme.

Su sitio web dice que cambiarán o reembolsarán la compra si el artículo se daña en el transporte, pero en realidad no lo han hecho.

"Si el producto ha llegado dañado por motivo del transporte, contáctenos dentro de los siguientes 15 días para organizar un cambio o rembolso sin coste para usted.”

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Don’t buy from this company. I bought a chair from the shop in Barcelona. When it arrived it arrrived damaged with the back twisted and one of the levers broken so there is no way to adjust the height of the chair. Ofiprix promised to send someone to repair it, but this person didn’t arrive when they were supposed to, almost two weeks after I’d reported the problem to them.

After they failed to repair the chair I asked for a refund only to be told that they don’t allow changes or returns, despite the fact that the chair was delivered broken. So the current situation is that I have paid for a broken chair that I can’t use. Ofiprix refuse to refund me.

There website says that they will exchange or refund the purchase if the item is damaged in transport, but in reality they have not done this.

"Si el producto ha llegado dañado por motivo del transporte, contáctenos dentro de los siguientes 15 días para organizar un cambio o rembolso sin coste para usted.”

the service offered is unbeatable and exceeds my expectations. I would trust these products again

I love it Their furniture designs are contemporary type and very pleasing to the eye apart have a very good comfort I am delighted to continue like this.... 100%100 recommended company

It has very nice designs, it is responsible for the orders and the stipulated dates, thank you for making the comfort of our homes and workplaces easier.

a good choice in design, quality and price, practical and functional office furniture

The best customer service when making purchases ofiprix excellent products last a long time the best quality the best prices innovative fashion designs beautiful colors I buy many products for my office in this company I am very happy and satisfied.

I like the services they provide in this company, I almost always go in to see what they have again

The company "Ofiprix" has the most varied line of office furniture, of the most varied colors and with the Best Quality in the Market.
Their furniture is "Handmade" delicately decorated and with the necessary sobriety of an "Executive Office" Environment.
We highly recommend the Company "Ofiprix" for the acquisition of Furniture.

Really happy with the product, I have bought different furniture for my office from this company and in addition to being of excellent quality they have an excellent price, super recommended

It is a good option if you are looking to remodel your office, have a wide variety of furniture and accessories. I bought a low black Vanity Armchair at a good price and had it sent directly to the office, my back is more relaxed.

very good page, the articles are of quality and the service is very effective, thank you, I would definitely recommend them to my friends.

excellent site for the acquisition of real estate for the office are very responsible also offer an excellent service of the best quality I recommend 100% ofiprix they are a trustworthy company

The service in Ofiprix is ​​excellent and their furniture of very good quality and with a lot of variety.

I love these excellent office furniture, they are of the highest quality and excellent material. they are very beautiful and provide a great view to your office.