Ofnl Reviews 

600
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who arrive promptly to resolve connection issues efficiently and get everything running smoothly. Many users note how quickly technicians get services back online, often exceeding expectations and providing brilliant assistance. People deeply appreciate the clear communication, helpful advice, and thoroughly professional approach shown by the engineers during their home visits. Some reviewers were not happy with the customer support experiences and occasional network reliability problems. Consumers also mentioned experiencing frustrating delays, unhelpful responses from support teams, and limited provider options due to local network exclusivity.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the engineers as extremely professional,... See more

Service

Customers had positive experiences with service, frequently praising prompt visits, efficient... See more

Customer service

Consumers find customer service to be positive, highlighting great communication and professional staff who... See more

Response time

People report positive experiences with response time, highlighting very fast assistance and prompt... See more

User experience

Users describe complete satisfaction with the user experience, frequently highlighting that representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding service. Mark was clearly an expert in his field and went above and beyond to get everything sorted. What was originally a two-person job was turned around by him alone. He too... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service. What could’ve been da... See more

Company replied

Rated 5 out of 5 stars

Mark W attended today to sort an issue with our ONT. We moved into the property on 12/02 and ISP activated on 13/02 but fault with the fiber. Originally told by the ISP engineer would be Mond... See more

Company replied

Rated 5 out of 5 stars

Have been without wifi and internet since Friday, Paul fnl engineer was assigned. He kept me informed throughout the day and on arrival quickly found the problem. Once working Paul supported me with t... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

600 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(600)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Appalling network quality since migration

Following a seamless migration from OFNL ISP (FibreNest), to new InternetTY things aren't good. Whilst the internet is stable, the latency has literally doubled, from 13 to 26ms. For a FTTP connection this is extremely poor. It's down to the OFNL network itself, who are informing (the v helpful) InternetTY ISP that they consider this normal! Nonsense, this is clearly really poor quality routing/networking and entirely OFNL's responsibility to resolve - which I hope they do (I'll update this review).

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience,Mark was very…

Very good experience,Mark was very friendly and very professional I highly recommended

October 30, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks for taking the time to leave a review, it's greatly appreciated.

I will pass this feedback on to Mark for you.

Kind regards,
Scott

Rated 5 out of 5 stars

I had an engineer named Errol coming to…

I had an engineer named Errol coming to my property to fix the internet fiber , he was very helpful and very polit. Quick work and great service

October 29, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks for taking the time to leave a review, glad Errol was able to resolve your issue.

I will feed this back to Errol

Kind regards,
Scott

Rated 5 out of 5 stars

Mark W was outstanding

Mark W was outstanding, truly went above and beyond for me. Originally it was believed that it would be a new appointment at some point next week as it required 2 men to complete the work, but Marks persistence paid off as im now connected back up after over a week without internet.

Thank you!

October 29, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks for taking the time to leave a review, it's greatly appreciated.

I'm glad Mark was able to get your services working for you.

I will pass this feedback on to Mark for you.

Kind regards,
Scott

Rated 5 out of 5 stars

Mark W arrived at the expected time and…

Mark W arrived at the expected time and was extremely polite and respectful. He carried out the repairs with efficiency. I must say the quality and professionalism he showed in his work is rare these days and should be commended.

October 28, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks for taking the time to leave a review, it's greatly appreciated.

I'm glad Mark was able to get your services working for you and that you are happy with the service.

I will pass this feedback on to Mark for you.

Kind regards,
Scott

Rated 5 out of 5 stars

Polite

Polite, professional and covered all issues to provide the best service

October 27, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks very much for the review, it's greatly appreciated.

Kind regards,
Scott

Rated 5 out of 5 stars

Kieran H from OFNL came to my home this…

Kieran H from OFNL came to my home this morning to fix some broken wires. He got the job done very quickly and was extremely helpful and polite. Thank you very much!

October 20, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thank you for taking the time to leave a review, it's greatly appreciated.

I'm glad Kieran was able to resolve your issues. I'' pass the feedback on to Kieran for you.

Kind regards,
Scott

Rated 5 out of 5 stars

Respectful and polite

On time, Errol listened before just going straight into fixing a supposed issue. Got to the root cause and had our service up and running in record time. Respectful of our home and tidy. Very polite.

October 13, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thank you for the review, it is greatly appreciated.

I will pass the feedback on to Errol

Kind regards,
Scott

Rated 5 out of 5 stars

Fast and efficient

"Friendly, fast and efficient service. Highly recommended!"

October 13, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thanks for the great review.

Kind regards,
Scott

Rated 5 out of 5 stars

Errol's service was above and beyond

Errol's service was above and beyond. He was polite, he did a thorough job and fixed the issue regarding my WiFi.

Thank you so much and all the best 😊

October 12, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thanks for the great review, glad your issue was resolved.

I'll pass this on to Errol

Kind regards,
Scott

Rated 5 out of 5 stars

Errrol was very efficient and friendly

Errrol was very efficient and friendly. Got everything done and it was all perfect

October 8, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thanks for the review, it's greatly appreciated.

I'll pass this on to Errol

Kind regards,
Scott

Rated 5 out of 5 stars

Great Friendly service

Had Mark come out to help with internet issues very friendly and easy to talk to explained the problem simply for myself and others fixed the issues going above and beond

October 7, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks very much for the review, it's greatly appreciated.

I will pass this on to Mark

Kind regards,
Scott

Rated 5 out of 5 stars

He is good and knows his onions.

Excellent service by Mr. Mark W. A perfect blend of professionalism and humanity. I recommend his service if you ever need one.

October 6, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks very much for the review, it's greatly appreciated.

I will pass this on to Mark

Kind regards,
Scott

Rated 5 out of 5 stars

Helpful & Friendly Engineer Errol

Had some issues with our WiFi after moving in, Errol came out and was very efficient, got the problem solved quickly and was lovely! Would recommend :)

October 6, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks very much for the review, it's greatly appreciated.

I will pass this onto Errol.

Kind regards,
Scott

Rated 5 out of 5 stars

Very good.

Very fast response time. The gentleman that came was polite and had things fixed very quickly.

October 5, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks very much for the review, it's greatly appreciated.

Kind regards,
Scott

Rated 5 out of 5 stars

Errol was super friendly and helpful

Errol was super friendly and helpful. He fixed our issue quickly and efficiently.
Thank you !

October 5, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thanks for taking the time to leave a review, glad Mark was able to resolve your issue.

I will feed this back to Mark

Kind regards,
Scott

Rated 5 out of 5 stars

Mark W is great

Mark W is great. Very knowledgeable and helpful. Thank you 😊

October 1, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thanks for taking the time to leave a review.

I will feed this back to Mark

Kind regards,
Scott

Rated 5 out of 5 stars

Lovely experience

After a few issues getting up and running we had a really lovely visit from OFNL today who fixed the issue really quickly. Mark W was really lovely and polite and answered all my questions! Thankyou

September 30, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thanks for taking the time to leave a review, glad Mark was able to resolve your issue.

I will feed this back to Mark

Kind regards,
Scott

Rated 5 out of 5 stars

After accidentally knocking the cable

After accidentally knocking the cable, we lost our internet. Customer services were really helpful and arranged an engineer for the very next day.

Errol called first thing to let me know when he’d be arriving. He was friendly, professional and really informative, and had the problem fixed in no time.

Really impressed with how quickly everything was sorted and with the excellent service from both customer services and Errol. A big thank you! 😊

September 24, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thanks for leaving a review, it's greatly appreciated. Glad Errol was able to resolve your problem.

I will pass this on to Errol

Kind regards,
Scott

Rated 5 out of 5 stars

Excellent service

Excellent service. Errol came a day early and sorted my WiFi within the hour!

September 23, 2026
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thanks for the review, glad your Wi-Fi was sorted.

I will pass this on to Errol

Kind regards,
Scott

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