Absolutely outstanding service. Mark was clearly an expert in his field and went above and beyond to get everything sorted. What was originally a two-person job was turned around by him alone. He too... See more
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Following a seamless migration from OFNL ISP (FibreNest), to new InternetTY things aren't good. Whilst the internet is stable, the latency has literally doubled, from 13 to 26ms. For a FTTP connection this is extremely poor. It's down to the OFNL network itself, who are informing (the v helpful) InternetTY ISP that they consider this normal! Nonsense, this is clearly really poor quality routing/networking and entirely OFNL's responsibility to resolve - which I hope they do (I'll update this review).
Very good experience,Mark was very friendly and very professional I highly recommended

Reply from Ofnl
I had an engineer named Errol coming to my property to fix the internet fiber , he was very helpful and very polit. Quick work and great service

Reply from Ofnl
Mark W was outstanding, truly went above and beyond for me. Originally it was believed that it would be a new appointment at some point next week as it required 2 men to complete the work, but Marks persistence paid off as im now connected back up after over a week without internet.
Thank you!

Reply from Ofnl
Mark W arrived at the expected time and was extremely polite and respectful. He carried out the repairs with efficiency. I must say the quality and professionalism he showed in his work is rare these days and should be commended.

Reply from Ofnl
Polite, professional and covered all issues to provide the best service

Reply from Ofnl
Kieran H from OFNL came to my home this morning to fix some broken wires. He got the job done very quickly and was extremely helpful and polite. Thank you very much!

Reply from Ofnl
On time, Errol listened before just going straight into fixing a supposed issue. Got to the root cause and had our service up and running in record time. Respectful of our home and tidy. Very polite.

Reply from Ofnl
"Friendly, fast and efficient service. Highly recommended!"

Reply from Ofnl
Errol's service was above and beyond. He was polite, he did a thorough job and fixed the issue regarding my WiFi.
Thank you so much and all the best 😊

Reply from Ofnl
Errrol was very efficient and friendly. Got everything done and it was all perfect

Reply from Ofnl
Had Mark come out to help with internet issues very friendly and easy to talk to explained the problem simply for myself and others fixed the issues going above and beond

Reply from Ofnl
Excellent service by Mr. Mark W. A perfect blend of professionalism and humanity. I recommend his service if you ever need one.

Reply from Ofnl
Had some issues with our WiFi after moving in, Errol came out and was very efficient, got the problem solved quickly and was lovely! Would recommend :)

Reply from Ofnl
Very fast response time. The gentleman that came was polite and had things fixed very quickly.

Reply from Ofnl
Errol was super friendly and helpful. He fixed our issue quickly and efficiently.
Thank you !

Reply from Ofnl
Mark W is great. Very knowledgeable and helpful. Thank you 😊

Reply from Ofnl
After a few issues getting up and running we had a really lovely visit from OFNL today who fixed the issue really quickly. Mark W was really lovely and polite and answered all my questions! Thankyou

Reply from Ofnl
After accidentally knocking the cable, we lost our internet. Customer services were really helpful and arranged an engineer for the very next day.
Errol called first thing to let me know when he’d be arriving. He was friendly, professional and really informative, and had the problem fixed in no time.
Really impressed with how quickly everything was sorted and with the excellent service from both customer services and Errol. A big thank you! 😊

Reply from Ofnl
Excellent service. Errol came a day early and sorted my WiFi within the hour!

Reply from Ofnl
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