OHS Reviews 

Order: B103065774

Very bad customer service. Ordered a table and came damaged with no screws and damaged packaging. Been emailing for the past two weeks. They said they arranged a courier and didn’t. Left with a damaged £90 table that cannot be used.

Stay well clear of this company.

THE CUSTOMER SERVICE IS DIABOLICAL!!!
PLEASE AVOID AT ALL COSTS CHEAP TAT.. ONCE THIS SHADY COMPANY HAS YOUR MONEY THEN THE RADIO SILENCE!!!!

I am extremely disappointed with the service I have received from Online Home Shop.

I have been trying to return my parcel, but I have been unable to do so because the parcel is too large for the shops offering the return service. I have visited several shops, and they have all refused to accept it due to its size.

I have also tried contacting OHS by email to explain the problem, but I keep receiving the same return portal link, which does not resolve the issue.

I have made several attempts to return this parcel and feel that I am being passed around without anyone actually helping me.

I should not have to keep wasting my time visiting shops that cannot accept the parcel.

I want OHS to take responsibility and arrange a suitable collection directly from my home, at no additional cost to me.

I simply want to return my item and receive my refund. I am fed up with the lack of customer service and the failure to provide a workable solution.

Wow after reading more reviews again this company is ripping off ppl
I'm now going to watchdog on bbc1
Im going through linkin to contact the ceo Moshe Cohen as he email not out there to email him direct to let him know what he staff are doing this is called fruad
I'm contacting my bank to let them know I've been scammed and get my money bk
I'm not going stop until I get justice
This company has treated me like I'm some dumb person

I even called inpost they have been fantastic and told me it was only 1 parcel that was on the belt and only one parcel delivered yes I got that parcel but 11 items were missing, ohs believe they got 13 items into a box 40cm x 60 cm when I only received 2items that just fitted in the box they r sending me evidence to go with my claim now as they done their investigations

Ohs this is so disgusting what u r doing to ppl
But now watchdog bbc1 is now going to investigate ohs

I work hard for my money.
To then be told ur parcel been delivered that's it
Where r my missing parcel

The warehouse is in Manchester
I will turn up with watchdog
To find out what staff are taken ppl items home acting like it's been delivered the staff in the warehouse are nicking ppl items thinking coz there telephone number we can't do much except complain and still nothing happens
Well u messed with someone that will reach out to everyone now
Especially having a dad that is a councillor for are area he will make sure I get my money bk and my items

Plz everyone that see this contact watchdog bbc1 and tell ur story so everyone can see it for them self that this company is a scam
Stop blame the delivery drivers it from the warehouse staff that r nicking ur stuff

I've now warned everyone I told about this company
We r going to put it on tictok and facebook

I will find u Moshe Cohen the ceo hiding away collecting ppl money and can't even have a customer service number what a disgrace

Terrible bot customer service.
This company is sent me 2 damaged items and did not respond to my queries in a timely or appropriate manner .. then claiming you only have 14 dsys to return at your postage expense.
Guess they just hope you'll give up and write it off. I will never use them again .. it's an absolute scam.

1 star can't leave less ,I have spent over £2,600 on this site still waiting for 7 items that were not delivered ,customer service are pathetic ,nearly 2 mths I have been trying to sort this out and all I get is its in a separate parcel and asking for details for the 100th time ,they rang me through wattsapp or so I thought and was scammed out of £200 this firm is an absolute joke and will never order from them again ,just keep sending email saying they will get back to me since August, avoid this firm at all costs !

This company can't even read emails properly. I ordered a side table and when the company made it they didn't finish the job properly, missing screw holders to keep the table together. Was told that they may be on their way?????? Really. Incompetent makers and Incompetent email readers.

Do not order unless you want to be ripped off , not recieved my order and dont respond to emails 😡

They don't send things with complete parts for example cabinets missing screws and handles. I just recieved my halloween delivery with 1/7 items. So now have no decorations for my party. Terrible site

Ordered over a month ago still haven’t received package and ive sent emails to ohs yet they do not respond

⭐ Very Poor Customer Service – Broken Suitcase and Outstanding Refund

I am extremely disappointed with this company and the way they have handled my complaint.

I originally paid £130, but unfortunately, my suitcase was broken. The company offered a refund of £53.50, which I still have not received.

Since 18 September, I have been chasing them for my refund. It is now 21 October, and despite repeatedly following up, I am still waiting for my money. I was told that the refund had been processed, but nothing has arrived in my account.

This experience has caused me a great deal of frustration and stress. I should not have to spend more than a month chasing a refund, especially after being told it was already processed. The lack of communication and failure to resolve this issue are unacceptable.

I paid £130 for a product that arrived in a damaged condition, and now I cannot even get the agreed £53.50 refund back in a reasonable timeframe.

I am extremely unhappy with the service I have received and would not recommend this company based on my experience. I expect the company to take responsibility, investigate this matter urgently, and return my outstanding £53.50 without any further delay.

I hope the company takes this review seriously and finally resolves my complaint.

I have waited 3 weeks for an item .. communication is zilch .. if you comment on their Facebook they delete it .. stay away .. do not buy from this company .. You will not recive your item and the only way to talk is vis a contact form .. even then you are ignored.. I will have to go threw my bank to get my money back..

Bad quality ,poliéster and I had to pay for both shipping and the return. I wasted £8 for nothing. dont buy from here.

😖😖😡WELL WELL WELL 😡😖😖
On the 19th of September I ordered items from this company ABSOLUTE NIGHTMARE, so last night after trying MY ABSOLUTE BEST AND HARDEST right up until this morning I had been beating my head against a brick wall AND PLEASE READ MY REVIEW OF YESTERDAY FIRST. So THIS COMPANY OHS caused me not only distress about an order that I didn’t even get the
CUSTOMER EXPERIENCE TEAM MANAGER
HONEST OLIVIA
OUTRIGHT LIED SHES an outright dirty liar and a disgrace because she told me on the Monday/Tuesday last week through an email
“I’ve processed a full refund” LIAR ABSOLUTE LIAR BUT because like a fool I believed HER so what money I had in my bank I bought my grandchildren other things because what I ordered of OHS I NEVER GOT which meant my direct debits went unpaid and now I’m overdrawn and it’s going to take me or cost me nearly £200 AND ALL BECAUSE OF THIS COMPANY OF OUTRIGHT LIARS and they no HONEST OLIVIA WHO PROMISED MY FULL TEFUND WOULD BE IN MY BANK EVEN WAITING 1 ,3 or 5 days ID STILL BE OVERDRAWN BECAUSE MY SKY THEYLL TAKE TWO MONTHS other direct debits and all because of this SODDING COMPANY OHS AND AGAIN HONEST OLIVIA AND ACTUALLY THE TWO AGENTS ON THE LIVE CHAT AND LIMZEE ALL HORRIBLE INDIVIDUALS PRAYING ON PEOPLE WHO HAVE WORKED HARD YET THEY THINK ITS PERFECTLY OK TO DELIBERATELY LEAVE PEOPLE SO EXASPERATED ON THAT LIVE CHAT I was in tears purely because of BOTH AGENTS I knew what was right THEY DIDNT THEY WORK FOR
MR COE COHEN
YET NOT AN OUNCE OF PROPER TRAINING THEY’RE
OK and I’m pushing it at that UNTIL THEY LOOK INTO YOUR DELIVERY AND WHAM WOW WHAM AGAIN THEN THEY TELL YOU “WE HAVE PHOTOGRAPHIC PROOF YOUR ITEMS WERE DELIVERED SO THATS ALL WE NEED .
The only other one who’s not getting away with it is
M’s WHITAKER HEAD OF CUSTOMER SERVICES
I wrote her an email and the next day was when I was told the outrageous lies from THE LIAR HAD I BEEN HER ID HAVE PHONED ME THE CUSTOMER STRAIGHT AWAY AND I THINK 🤔 SHE IS AS BAD THERES ACTUALLY NOTHING TO DRAW BETWEEN ANYONE IN THIS COMPANY AND HONEST OLIVIA TO OFFER ME A £20 CREDIT WAS TRULY THE LAST STRAW SO IM GOING TO EMAIL M’s WHITAKER AND SEE IF SHE THINKS A LOUSY £20 CREDIT IS ENOUGH FOR EVERYTHING THEY DID TO ME AND NOT A PEEP FROM HER THEN OR NOW and when I think about it I told HONEST OLIVIA EVEN £50 CREDIT WOULD BE PUSHING IT UNTIL I REALISED I’m now stuck with DOUBLE PAYMENTS NEXT MONTH AND THAT NEARLY £200 ALL BECAUSE OF THIS COMPANY OHS AND THE LIES , RIDICULING , BULLYING AND I TRULY DO NOT KNOW WHAT TO DO NOW OR WHERE TO TURN AND ITS MAKING MY LIFE HELL WHOS GOING TO HELP ME WITH THAT AND ITS ALL I CAN THINK ABOUT NOW .

I ordered a long electric hoodie it arrived but the usb didn’t work to charge it and my dissatisfaction is I paid £3.99 postage and the same to return so near £8 fi or nothing it’s a disgrace I’m a 70 year old disabled lady and bought in good faith postage fine but to pay to return NO

Very disappointed with the customer service

I purchased two sets of drawers from OHS in January 2026, and both sets have developed a strong, persistent and unusual smell which makes them unusable for their intended purpose.

I contacted OHS to raise the issue and asked for the furniture to be inspected so that the cause of the smell could be established. Instead of investigating the problem, I was told that the order was over 30 days old and that they were therefore unable to offer any options or confirm whether the items were damaged, faulty or had an unusual smell when delivered.

I find this response extremely disappointing. I am not contacting them because I have simply changed my mind about the furniture — I am reporting a problem with the goods which is affecting their usability.

I would have expected OHS to take the complaint seriously, investigate the issue and at least offer an inspection rather than simply referring me to a 30-day reporting period.

I am now considering escalating the matter through the appropriate consumer protection channels

They sent me a damaged mirror and the wrong colour. Now they said return it and less the delivery fee we will refund you for the mirror.. no fault of mine. They are sending damaged items. After reading the views of people I dont think they will refund myself.

DONT NOT BUY from OHS.did not receive my parcels I went online to ask where is way, whoever I was on live chat to says it was delivered, I have cameras so told them it wasn't and I asked for proof, they sent me a picture of a black door, my door is green. I explained that wasn't my door. They said order was delivered so we have completed it our end and then ended the chat. So no parcels. Absolutely awful company

Products look fanrastuc but in real life can sometimes be flimsy.

Bought a radiator cover via argos it came in checked i had all the parts before building everything was going fine until it came to putting the slats on which was the final part the velcro was in the wrong place ,the slats have got dirty marks on both panels totally visible and then theres a chip in the paint on the slat and all of the damage is right on the front of it right in eyeline view such bad quality and why wasnt these defects picked up on the factory floor who signed these off as OK ? Ive messaged them by email and got zero response so far ... you cant ring them you cant do anything except wait and they know theres only a small window for returns argos dont want anything to do with it bc OHS is a "trusted seller" apparently im literally appalled with this radiator cover and the lack of service and response from OHS im hoping this might get there attention ive started a return but OHS have still got to send somebody to collect it from my home address. What a waste of time this was time spent building it now ive got to take it to bits again and put it back in the box, it was never worth £55 I paid for it the only gokd thing about it was the colour was perfect but not now its not like its one little defect theres multiple defects and issues OHS PLEASE REPLY TO MY EMAILS SO THIS CAN COME BACK TO YOU #shocking #zeroresponse #badquality #defects #chippedpaint
#dirtymarks