Okdais Reviews 

56
•
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

Amber and the Okdais customer service team is very easy to communicate with. I found that they were replying to my emails in a very timely manner and were very informative regarding any questions and... See more

Rated 1 out of 5 stars

Bought a prom dress. The dress is absolutely horrific. It is pictured as a silky formal dress. The fabric is actually a stretchy polyester. The colors are completely off. The description is misleading... See more

Rated 5 out of 5 stars

I was nervous at first to purchase something that would have to travel so far, but I was wonderfully surprised. It showed up exactly how I ordered and very quickly. I would recommend this site to oth... See more

Rated 5 out of 5 stars

This was a stunning dress. Well made. The laces in the back made it easy to customize the fit. Follow the sizing guidelines they post. The fabric was perfect. I wore this to a military ball and got lo... See more


Contact info

3.8

Great

TrustScore 4 out of 5

56 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(56)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exemplary customer service.

The customer service experience was excellent. They were responsive, patient, understanding and supportive. They continued to work with me until a resolution was reached. I am pleased with the outcome.

November 2, 2026
Rated 5 out of 5 stars

Amazing

The dress was even more beautiful than I thought! I found this dress on Pinterest, and since it was my first time buying from this site, I was super nervous but I am so glad I did!

The service was amazing, and they made the dress to my measurements and delivered it in a reasonable time. Would definitely buy from this site again!! :)

October 19, 2026
Rated 4 out of 5 stars

My experience

Amber and the Okdais customer service team is very easy to communicate with. I found that they were replying to my emails in a very timely manner and were very informative regarding any questions and queries I had. They are very kind and understanding and made sure to do the best to cater with my needs and requirements.

September 11, 2026
Unprompted review
Rated 4 out of 5 stars

Team is responsive

I recently ordered a dress from Okdais. While the dress did not end up meeting my expectations in terms of fit and comfort, I appreciated that customer service remained responsive throughout the process and worked with me to find a resolution.
The shopping experience itself was straightforward, and the support team was polite in their communications.
Overall, my experience had both positives and negatives, but I appreciate the effort made by customer service to address my concerns.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a dress here for my wedding…

I bought a dress here for my wedding and it turned out beautiful. Amber from their team was very helpful before and after my purchase with making recommendations to have the dress lined and after a minor mix up she was able to help me right away! Very responsive and kind. She has been a wonderful help!

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience buying my prom dress

I had a great experience buying my prom dress from this online store! The dress was beautiful! What really stood out was the excellent communication from the seller they replied quickly to all of my emails and were very helpful throughout the process. I really appreciated their professionalism and customer service.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Everything is great

Everything is great, I'm happy with my purchase. The dresses are beautiful, perfect in every detail, and the shipping was fast. I recommend them.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Understanding, accommodating, and has well made dresses

My experience with them was amazing! Their was an issue with me receiving my package because my area gets really bad wind storms and the dress I ordered didn't flatter my body. They were so understanding and kind that they helped me get a partial refund! Though the dress didn't look good on me, it was beautiful and well made.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, I recently purchased a dress from okdais and I love it! It looks elegant and sexy, the fabric is soft and comfortable, and the size is right, I would definitely recommend this company.

December 27, 2025
Unprompted review

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