Olay Reviews 

ultimate eye has completely caused my eyelids to peel and burns this delicate area when applied, filth how do I get a refund?
Don’t buy this

bought a bottle of Olay from amazon and it arrived non functional - the pump did not work and no amount of twisting it would release the mechanism.
Amazon would have nothing to do with it and referred to Olay. Olay required photos, receipt etc.
They then posted me coupons to the value of the item, with printed instructions to retailers on the back and a caveat that no retailer was obliged to accept them.

Guess what? No retailer does accept them.

In 2026, posting unusable coupons is ridiculous, low quality customer service.

tldr product failure, compensation failure

All day hydration light and non-greasy….
I have used this product for 40 years whatever they have done is absolutely terrible. I have never had so much trouble with my skin ever. The Dermatologist is saying it’s the palm oil and whatever else they have changed in their formula.
Why on earth would you change something that wasn’t broken? Very disappointing?

I’ve used Olay before and had good results unfortunately not anymore with the retinol night cream 24. Greasy texture left on my skin, red, raised irritation on one side of my face and stings under the eyes. Very disappointed they used to make lovely cream but I won’t be buying from them again ever!

I want to express my extreme disappointment with the recent formula change to the Active Hydrating Lotion (Sensitive).
I have been a loyal Olay customer for more than 30 years both in the UK and in Australia, and this product has been the absolute backbone of my daily skincare routine. Unfortunately, this recent "upgrade" is terrible for my skin.
The new formula does not behave or feel like the classic lotion I have trusted for decades. Instead of sinking in seamlessly, it sits on top of my face. It feels like I am wearing an itchy mask. It completely fails to seep in, and it no longer makes my skin feel light, soft, and supple like the original formula always did.
It is incredibly frustrating when a multi-decade user can no longer rely on a staple product. I feel the product development and manufacturing teams need to hear about this. I strongly urge Olay to bring back the original, classic formulation for those of us who have supported the brand for a lifetime. Until then, I am forced to look for an alternative brand.

Olay advert interrupted a program I was watching. So you get a 1 star review

This night cream has damaged my skin barrier leaving my skin red, tight and flaky. I literally cannot use anything on it other than vaseline because of the stinging.

I love the Olay Complete Moisturiser and Glow because it has a nice texture, lightweight and sinks in nicely to the skin. It also builds up to a nice glow. It is very reasonably priced and super effective

I used the original Oil of Olay face moisturiser for more than 50 years, since it was Oil of Ulay, and people couldn't believe how old I was, until this year. That product has disappeared and now there's a face and neck version which I've bought, and I have aged overnight. Why have you replaced an extremely good product with one that doesn't seem to work at all? Please, please bring back the original.

I have always used Olay and been very happy with it. I bought the spf 50 Brighten and Glow vitamin C moisturising fluid and am so disappointed. The fluid itself feels lovely on my skin and does brighten it, but has caused my eyes to sting and run. Having read a number of reviews on Boots and Olay websites saying the same thing, I am really surprised this product is still available.

I've been buying Olay total effect pump night moisturiser cream I used it for 7 days and then it was gone.
very disappointed with the amount of cream inside.
We broke open the pump to see if I could get some cream that was stuck around the edge, but there was nothing in there. Just plastic

Olay the only thing I like about it is.It makes my skin soft but will not be buying again.Because of the amount in the pot.

I am sooooo disappointed in you OLAY! You don't use animals for testing but then you ship them to China and THEY do the testing! Ive used olay for over 30 years. This makes me sick.!!! Goodbye ahls

Purchased the olay super cream refill as I already had the bottle. I love the olay super cream, but I am very disappointed with the amount of cream in this tiny refill container. On opening it was half full. The price is expensive especially for the tiny amount. I would say equivalent to two tablespoons. Very disappointing.

WOW! How can a product that can be so damaging be generally available??? Showered, applied on my face and neck then woke up next day with burning red swollen skin. This pain is just subsiding and swelling reducing on day 2 and redness is starting to pale. Couldn't go to planned interview and missed a dream opportunity.

Bought olay vitamin c light weight moisturiser and i don't like the outcome, ive started getting rashes. Ive been using olay products for a while but this has really dissapointed me.

Brought Olay retinol 24 night cream which I won’t buy again had a bad reaction and this product has burnt my skin had it in the past but seems they have changed something nothing like it used to be had to go to the doctors as my skin is still bad after 4 days.i would suggest no one buys this.as soon as i put in on my face could feeling burning not inpressed at all.i wouldn’t even give it one star

The customer service was poor, and the wait to receive the product was very long.

No experience.

According to tv adverts this regenerist product penetrates 10 layers of skin …. funny that, as we only have 3 layers of skin.
Blatant misrepresentation.

#MyOlayDuo#OlayRegeneristDuo#OnlyOlayUk@olayuk.

I tried both regenerist firming body lotion and Day cream and loved both very much leaving my skin shiny and fully replenished,👌.