OnLine Taxes Reviews 

Like others here I've been using olt's free tier for my expat federal return for years and it's always been really good. User friendly, good software. Thanks OLT!

You'd think a tax prep software company would be aware that people residing in the US are not the only ones who have to file US tax returns. US CITIZENS RESIDING ABROAD ALSO NEED TO FILE TAX RETURNS! And yet, the only way they'll let me access their site is if I use a VPN. And even then, logging in will frequently just send me in an endless loop back to the main page.

I've been using OLT for the last 20+ yrs. Always very happy. The format is easy to use with common sense. The added cost of representation, on-line chat or phone in help is reassuring although I've never been audited or had a rejected filing.
This year,2025, there was a minor glitch in a transmission error but it was corrected within 24 hours. My returns were ultimately accepted and proof came in the form of e-mail. You can print hard copies as well.
Why pay more for what is essentially a no-brainer?!

I will never use them again. Both my tax returns for federal and state kept coming back rejected. Hard to get help.

OLT lowered their qualifying AGI to $51K this year, luckily their are still online tax software providers that have a max of $89K. They can be found on the IRS website.

I have not been able to finsih my return that I started some time ago. Now I am not able to access their website.
Very frustrating!!

I've used OLT for about 15 years. Retired with a pension and investment income. The only problem I have every year is getting the software to understand I don't pay State taxes on my income. I always need help with that step. Knowing this, I always pay the small fee for chat or phone assistance which has done the trick quickly.

I previously used to use very manual Free File Fillable Forms. I wanted to move to better software because it doesn't support amended returns at all.

OLT seemed to fit the bill!

So I started an amended return for a prior year, completed it then had an issue paying the fee as it wouldn't accept my credit card.

I had to message support who said they were working on it. Which is fine, I understand.

But I came back a few months later to try and finish and pay, and since then they have added a warning field saying you can't make an amended return unless you've used OLT to file the original return!!

This makes OLT completely unusable for me.

I was planning to use OLT for all my filing needs including my upcoming 2025 return too, but now won't be.

It's pretty silly because the amended return seems like a great onboarding mechanism for new customers like myself.

What a bad experience, I recommend against anybody ever using OLT.

You may end up spending hours fill out all your taxes and at the 11th hour they decide they don't want you to be able to submit it.

We have used OLT.com for 15 years. WE LOVE IT! The OLT team goes the extra mile for your special needs. This means they will generate new software if you have a very arcane and unusual tax issue that is not normally encountered.

The format is much easier to understand than TurboTax, which we used from 2006 to 2010, when it got to be very expensive. I feel I personally know their top administrator, since he has helped me numerous times, to solve various unusual issues due to our tax status.

In brief, having had our taxes done by professionals [we had to wait and wait to get filed. Due to our modest income, we were last in line, as our accountant handled his major accounts first], and then used TurboTax [too complicated], OLT has been our choice year after year.

Wonderful people, great service, amazing prices - unbeatable!!! *****. :o)

Never ever ever use this site!
OLT is a SCAM website!!!
You will NEVER get your return!!!!
I doubt they even file. You will probably be fined by the irs

I have used OnLine Taxes (I call it TaxOLT) since 2019. It is very easy to use, thorough, accurate and inexpensive. Your federal return is ALWAYS free and your state return is either free or just $9.95. You know that price in advance and you are not tricked into paying more. This is the best online tax preparation software that I have ever used - by far. Go to the IRS free filing site and check it out vs. the other options:
- click on "Explore Free Guided Tax Software"
- click on "Browse all trusted partners"
- click on "TaxOLT"

Just absolutely terrible. So confusing. Lack of clear instructions. After 1.5 hours and no sign of the end we abandoned OLT. You truly do get what you pay for. And this site cost too much in time and stress!

Quick & EZ. We are living abroad. Very simple. Thanks.

I have used OLT for 3 years. I was looking for a cheap way to file electronically. OLT was the ticket! 10 bucks for fed & state, $16 if you want on-line/phone support and audit support. OLT is good if you are familiar with filing your own taxes. If you are a rookie & know nothing about filing taxes, you might be happier with something like TurboTax that has more guidance and has you answer tons of questions, but is also much more expensive. For me, I am very happy with OLT. It has my recommendation.

I tried to make a account with them becase it seem cheap for a state return for $9.99 and federal free but the password says create a new one I did 3 times I followed the directions exactly other sites don’t have this problem I didn’t start with them and Iam having a problem irs should remove them I’ll look at a another provider with irs website

Living in France makes a simple tax return fairly complicated, especially with capital gains on my accounts in the U.S., but it was quick and easy with OLT. Every step is clearly presented in terms that can easily be related to the original 1040 and its documentation, so there is no mystery or interpretation of cryptic "simplified" language like on other tax sites. There was never any doubt where my entries would go on the final forms, and I could easily confirm by downloading the pdf before submitting e-file.

For years I've been using TaxAct, but this year, TaxAct has put up a paywall on 1099-DIV, asking $80 for e-file on a return with AGI under $2,000. TaxAct is listed by the IRS as free for profiles like mine, but TaxAct is cheating by popping up paywalls at the very end of filing. In contrast, OLT claims to be free and is actually the real free, e-file accepted by the IRS in less than one hour.

Had issues getting the child tax credit that I am entitled to. When I first raised it with support I was given blatantly incorrect information about the tax credit, and when I corrected their info they brushed me off saying I must not be entitled to it. No response to my requests to help me figure out where the numbers are autogenerated from so I can figure out where I went wrong and correct the information.

OnLine Taxes will screw up your state return if you live in Oregon. It did not calculate the Oregon surplus credit ("kicker") at all. If the OR Dept of Revenue had not caught and corrected the error, I would have lost OVER ONE THOUSAND DOLLARS from my refund! This is the second time, in a row, that OLT has messed up my state filing. I am never using OnLine Taxes again.

I spent over an hour filling out my return with OLT using the free tier. When I got to the deductions, the software would not allow me to claim the standard deduction no matter what I did. It was telling me that I owed the IRS thousands of dollars which was completely incorrect. Customer service was not helpful and was unable to fix my problem. The software is buggy and I would not trust it with my return after a massive mistake like that.

Alabama passed The Lynn Greer Retirement Income Tax Cut Act to take effect January 1, 2023. The Act exempts the first $6,000 in taxable retirement income for certain retirees. I was not sure how to handle this on my State return so I asked OnLine Taxes. They got back to me really, really fast. In fact, their tax software was set up to handle this and if I had waited until I got that far, I might have figured it out on my own but I appreciated the help.