Omelighting Reviews 

I ordered some beautiful candlesticks from Ome Lighting, which arrived quickly. One of them was damaged in transit. I reached out to customer service, who responded immediately and provided me a replacement at no charge. I appreciate the quality of their goods, the price, and their customer service. Highly recommend!

Cool design but awful customer service-avoid! I bought really cool pulls. Was moving so had to make a delivery window and was very careful to give myself extra time. They were late because of “national day”/ obviously beware not US company. I asked to have deliver adddress changed and they refused. Repeatedly blamed it on me. Offered a lame discount- maybe 20% for me to repurchase. Absolutely not. Suppliers to designers usually have very generous policies because they know one designer can bring zero or loads of business. Alas, hassle and waste of money not worth the poor service.

The alabaster sconces I bought are highest quality and so beautiful in my bathroom! They add a luxurious warm glow. I had a slight problem with my original order, and Omelighting worked hard to fix it. Amazing customer service! I will definitely order from this company again.

There was no option for 0 stars, so I am begrudgingly giving 1 star. Ordered two wall sconces that were pottery barn look alikes and wish I never would have landed on this site. Delivery time was almost 5 weeks and what I received were two mismatched wall sconces with different metal backplates. Customer service is awful and a warehouse in China. 5 months after ordering lamps and I am still trying to get my money back.

BAD BAD BAD BAD
I've placed an order and never get a feedback!
Stay away from this trap

I placed an order for a light fixture. It took 6 weeks to arrive. When it arrived it was heavily damaged because it was placed in a cardboard box with no protection whatsoever. I contacted customer service and asked for a refund. I was told that I would have to pay a restocking fee AND pay shipping to return it to China (even though it was damaged). They told me they would send a replacement fixture at no additional charge. Since I had already waited so long and still didn’t have a light fixture I had to purchase another one from a different company because the deadline to complete my remodel had arrived. A few weeks later I received the replacement fixture which had a protective styrofoam mold this time. It was obviously too late to use it so now I have an extra light fixture that I have no use for.

This is a fraud, cheap china knock off. Terrible customer service. This is not the pottery barn light you’re trying to save a few bucks on trust me.. avoid this seller ant anll costs. Items appear refurbished, arrived damaged and fell apart after install. Almost started a fire.

I would NEVER order from this company again I purchased vanity lights and it stated that expedited shipping was advertised as 3 days, but there was no indication of how long free shipping would take. After waiting two weeks with no update, I contacted customer service for an estimated delivery date. I was told I would receive an update in 3–5 business days, but the actual shipment was still another 12–14 business days away.

Because I was in the middle of a renovation and my electrician couldn't delay the project any longer, I asked to cancel the order. I was told cancellation wasn't possible. When the lights finally arrived, I tried to return them and discovered I would have to pay $180 in return shipping plus a 20% restocking fee.

To make matters worse, the lights looked much smaller and less impressive than they appeared online. Between the lack of shipping transparency, inflexible cancellation policy, expensive return costs, and disappointing product, this was a very frustrating experience.

The bathroom vanity lighting I ordered arrived exactly when expected and it was beautiful. It didn't end up matching my quartz countertops well so I proceeded with starting a return. Customer service was great and I have no complaints with the process.

The shipping was quick and easy, the lamps arrived in good condition and were easy to assemble and mount.
We will be looking for our other lamps to this shop as well.

Beautiful sconces ordered for my stairwell at a reasonable price. Customer service was prompt in responding and helped me sort out an issue. Will definitely shop here again!

Horrible customer service. Sent a different finish than what I ordered and it took forever. Then they tried to make me ship it back to them or destroy it. Some type of bot or extremely rude person. They have been sending harassing emails ever since. They refuse to stop contacting and harassing me.

Great fast service, Customer service was extremely kind in responding to my requests, and the lamp fully meets my highest expectations.

I ordered 3 beautiful Henry pendant lights and love them, they arrived within 2 weeks, unfortunately one of the pendant glass shades was shattered but I contacted customer service and they promptly offered to send me a new shade. Customer service was easy to communicate with and very polite. I will be ordering more from ome in the future!

Overall I had a good experience with Omelighting. Initially, I placed an order for 2
wall sconces. After I hit the button to order, I got cold feet because of mixed reviews in the universe and instantly cancelled the order (as soon as I could figure out the convoluted way to do so). Their site says you have 24 hours to cancel, I cancelled within minutes. The next day, I discovered my card was charged $250. I contacted the company via email and told them that I instantly cancelled the order and that they shouldn’t not have charged me. The next day, the sconces arrived. WHAT??!! I ultimately loved the sconces…they were super cute. There were a few issues with bulb size, but the company is responsive to emails, and quite helpful and I was able to get it figured out. I ended up keeping and loving the sconces. They are a real company and the product was really nice and works well. I’d order from them again. I would just say to absolutely make sure that you want to order what you are ordering because once you push the button, it’s yours. Also, they do respond to emails, but I don’t think they are in the US so it usually takes a good day or so to hear back. I would order from them again.

The product was excellent and very easy to install!
We've got information about the status of the transport always. The costumer service was great

I received a shade that was unfortunately broke in transit and their customer service was very helpful and responsive shipped me a new one. Great customer service

Absolutely obsessed with my Doodle Lamp! It is beyond perfect!