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March 23, 2026
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Company details
Written by the company
The story of Omidi is rooted in a deep respect for time and craftsmanship. Furniture is not merely functional—it carries life’s warmth and soul. Since 1998, we began as a small factory producing plastic pellets, gradually becoming a trusted partner for leading international furniture brands. In 2005, we expanded into precision plastic components, with our chair parts chosen by world-class companies. In 2010, the Omidi brand was launched, extending our craftsmanship into independent design and R&D. By 2019, our laboratory was established with BIFMA 5.1 and EN1335 testing systems, ensuring that every innovation is rigorous and scientific. In 2020, we invested 30 million RMB in R&D, completed 500+ independent molds, and secured 1,000+ patents—building the foundation for continuous innovation. Omidi’s creations have earned MUSE Design Awards, IDA, French Design Award, and GOOD DESIGN Award, alongside BIFMA, ISO9001, and SGS certifications. Today, our designs reach over 100 countries, trusted by five-star hotels, high-end real estate projects, and global clients. We specialize in premium executive leather chairs, ergonomic seating, and multi-scenario furniture solutions—each piece created with meticulous craftsmanship, enduring comfort, and modern aesthetics. Omidi believes: only furniture that stands the test of time deserves to be called the art of living.
Contact info
418 BROADWAY STE R, ALBANY, NY, UNITED STATES, 12207, 12207, NY, United States
- support@omidifurniture.com
- www.omidifurniture.com
3.9
Great
20 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company falsely advertised a chair…
The company falsely advertised a chair as being grey. What showed up is a Grey & Orange Chair. I not only sent the advertisement to Omidi customer service and pictures. They refuse to own up to false advertising and 4 days later we are still waiting for a return label.
April 20, 2026
Unprompted review
Reply from Omidi
Dear Customer,
Thank you for reaching out. Our senior customer service representative has followed up with you via email. For your reference, the available color options for the chair body and backrest are clearly listed on our website.
If you have decided to proceed with a return for personal reasons, we have already sent you a prepaid return label and initiated the after-sales process in accordance with our policy. To ensure a smooth return, please follow the step-by-step instructions provided in the email.
Should you have any questions or need further assistance, feel free to reply directly to that email. We’re here to help.
Sincerely,
The Omidi Support Team
It is a beautiful chair with great…
It is a beautiful chair with great quality leather. It's very comfortable, and it was easy to install.
February 18, 2026
Reply from Omidi
Dear Customer,
Thank you for sharing such a heartfelt 5-star review! We're delighted to know that the chair has met your expectations in terms of leather quality, overall comfort, and ease of installation. The premium leather and comfortable seating you appreciate reflect our commitment to material selection and craftsmanship. Ease of assembly is also a key part of our design philosophy, as we believe an outstanding product experience should begin with a simple, seamless start.
We remain dedicated to our focus on quality and user experience, creating home furnishings that combine aesthetics, comfort, and practicality. It brings us joy to know that it adds a beautiful touch to your space, offering lasting comfort and companionship. Thank you once again for choosing our product and sharing your satisfaction!
Sincerely
The Omidi Support Team
Norris Executive Chair Brown
Great quality. Armrests are a little pointy but overall a great chair.
March 6, 2026
Reply from Omidi
Dear Customer,
Thank you for your positive review and valuable feedback! We are delighted to know that the chair's quality meets your expectations.
Regarding the armrests, we greatly appreciate your mention of their unique contours. The armrest design is part of the chair's modern style, designed to provide smooth visual lines without sacrificing support. We value your feedback highly—it helps us understand how users feel about our design choices.
Thank you for your kind words and for choosing our product. We hope you enjoy using the chair and experience its comfort!
Sincerely,
The Omidi Support Team
Exceptional!
I recently purchased a Nyla office chair and while I have only had it for a week, I love it. As advertised, it is made of superior quality materials and is beautiful in its design. I will say that it does run a bit on the firm side which took a little to get used to, but is a necessity if you want the support that it provides, which my back truely appreciates! Given the price point, I was initially skeptical to purchase without seeing in person but in the end I have zero regrets and would highly recommend.
February 28, 2026
Reply from Omidi
Dear Customer,
Thank you for choosing the Nyla ergonomic chair and for taking the time to share such a detailed and thoughtful 5-star review after just one week of use!
We’re especially pleased to know that you appreciate Nyla’s dedication to materials, design, and supportive performance. As you’ve experienced, we intentionally engineered the seat cushion and lumbar support with a scientifically calibrated firmness system—this ensures the spine maintains a healthy, natural curvature during long hours of work, and we’re delighted to hear it’s already providing you with tangible comfort and support.
Your recognition is the greatest encouragement to our team. Should you have any suggestions or need assistance in the future, please don’t hesitate to reach out. Wishing you comfort and productivity every day with your Nyla chair!
The Omidi Customer Support Team
The chair is exactly as advertised
The chair is exactly as advertised. While the seat is not as plush as my last chair, this chair provides incredible support. The leather quality, look, and feel exceeded my expectations. Great value for money! Overall, really happy with my purchase!!
February 2, 2026
Unprompted review
Reply from Omidi
Dear Customer,
Thank you for your five-star review! We are thrilled to hear that you are so satisfied with the chair, especially its excellent support, the leather quality that exceeded your expectations, and the great value for money.
Your recognition means a lot to us, and we are honored to provide you with a product that is both stylish and practical. We look forward to continuing to offer you quality products and service in the future! Wishing you a pleasant experience and all the best!
Sincerely
The Omidi Support Team
The quality of their leather chairs is…
The quality of their leather chairs is exceptional, and they are extremely comfortable—I absolutely loved them. The customer service and overall professionalism were equally impressive. I chose to pay a bit more for an upgraded option, and they were very accommodating and incredibly helpful throughout the entire process.
Monica assisted me, and she was responsive, professional, and highly knowledgeable. This is the only company I will order my chairs from in the future.
Dr. Benjamin Ocasio
January 21, 2026
Reply from Omidi
Dear Dr. Ocasio,
On behalf of the entire team, I want to extend our sincerest gratitude for taking the time to share such a detailed and positive review of your experience with us. Reading your feedback truly made our day.
We are absolutely thrilled to hear that you find our leather chairs to be exceptional in both quality and comfort. Your recognition of our customer service and professionalism is the highest compliment we could receive. It was our pleasure to accommodate your request for an upgraded option, and we are so glad that the entire process met your expectations.
It was my genuine pleasure to assist you, and I am personally very grateful for your kind words regarding my service. Providing responsive and knowledgeable support is at the heart of what we strive for.
Most importantly, knowing that you will consider us for your future needs is the greatest reward. We are committed to maintaining the standard you have experienced and look forward to the opportunity to serve you again.
Wishing you all the best.
Warmly,
Monica & The Omidi Support Team
Great chair exceeds expectations
Great chair exceeds expectations. It arrived with organized and protective packaging. Assembled easily with three bolts and five casters it was ready to use in five minutes. Pictures don't do justice to the look and feel of the leather. The Natia was a great choice and a great addition to the Den.
January 25, 2026
Unprompted review
Reply from Omidi
Dear Customer,
Thank you for your five-star review! We are delighted to hear that the chair exceeded your expectations—from the protective packaging and easy assembly to the authentic look and feel of the leather. Your satisfaction is our greatest motivation.
We are honored that the Natia chair has added both comfort and style to your space. Thank you for choosing our product and taking the time to share your detailed experience.
Wishing you many moments of comfort ahead. If you ever need anything in the future, we are always here to assist.
Sincerely
The Omidi Support Team
Somethings are just worth the money 💰 💰…
Somethings are just worth the money 💰 Incredible value for the money making it worth cost of purchase.
January 19, 2026
Reply from Omidi
Dear Customer,
Thank you for your thoughtful feedback and for highlighting the value you found in our product. We are delighted to know that you consider it a worthwhile investment.
We have always strived to balance premium craftsmanship with conscious pricing, aiming to deliver lasting quality and satisfaction. It is truly rewarding to hear that this commitment resonates with customers like you.
Your endorsement means a lot to our team. We truly appreciate your support and hope you continue to enjoy the product for years to come. Should you ever need assistance in the future, please feel free to reach out.
Sincerely
The Omidi Support Team
Really enjoy the chair, luxury finishes!
Really enjoy the chair and its support. The leather is beautiful and the overall functionality is luxurious. Really happy with this purchase.
January 19, 2026
Unprompted review
Reply from Omidi
Dear Customer,
Thank you for taking the time to share your wonderful feedback. We are truly pleased to hear that you are enjoying the chair’s comfort, support, and luxurious finishes.
Your mention of the beautiful leather and overall functional luxury resonates deeply with our commitment to combining premium materials with thoughtful, ergonomic design. It is wonderful to know that the chair has not only met but surpassed your expectations.
We sincerely appreciate your choice in our products and are honored to have contributed to your workspace. Should you have any further needs or questions, please do not hesitate to reach out. Wishing you comfort and style in every seat.
Sincerely
The Omidi Support Team
Love the chair
Love the chair. Quite comfortable. Stylish. Just what my office needed. It’s great!
January 19, 2026
Unprompted review
Reply from Omidi
Dear Customer,
Thank you for sharing such enthusiastic feedback! We are delighted to hear that you are satisfied with the chair's comfort, design, and how well it fits your office environment.
Your comment about it being "just what your office needed" truly resonates with our core design philosophy—to combine functional comfort with contemporary style, helping create an inspiring workspace. Your recognition is greatly encouraging to our team.
Once again, thank you for choosing our product and taking the time to share your positive experience. We look forward to serving you again in the future and wish you many comfortable and productive moments in your new chair.
Sincerely
The Omidi Support Team
My experience having purchased an Omidi Nyla chair
I recently purchased an Omidi Nyla office chair based on the descriptions in their marketing campaigns. Unfortunately, I feel the wording was quite misleading. The brochure states that the chair “fits the curves of the human body,” offers “strong resilience,” provides a “top-notch sitting experience,” and includes “luxury” seat cushioning.
Based on this, I expected a very comfortable chair. However, the seat and backrest are extremely hard and has very little cushioning, making it uncomfortable to use. I have therefore requested to return the chair.
Monica from your customer service team responded on the first day and I promptly provided the information she requested. It has now been three days since then, and I have not received any further communication or next steps.
January 8, 2026
Reply from Omidi
Dear Customer,
Thank you for contacting us. Our customer service team has replied to every email you sent. Please check your spam/junk mail folder. We also sent you an email today; please reply to our customer service team so we can resolve your issue as soon as possible.
Thank you again for your patience.
Sincerely,
The Omidi Support Team
Reply from Omidi
Dear Valued Customer,
Thank you for taking the time to share your experience with us.
We are delighted to learn that your chair arrived on schedule, was set up in just 10 minutes, and that you are pleased with its beautiful design. Providing you with such a smooth and satisfying unboxing experience is truly our pleasure.
Your satisfaction is our greatest reward. Thank you once again for your support, and we look forward to continuing to serve you with quality products and service in the future.
Warm regards,
The Omidi Support Team
The thread for one the receptacles (for…
The thread for one the receptacles (for the M6X30mm bolt that attaches the armrest to the chair bottom) was messed up. So cannot tighten the bolt and the armrest to the chair. Furthermore, it took me more than 2 hours to put the chair together.
I would return the chair, but the time and effort to take it apart and then to package it up for return is too much.
December 29, 2025
Reply from Omidi
Dear customer,
Thank you for contacting us regarding this matter. To better resolve your issue, our customer service team has contacted you via email. Please check your email.
Sincerely
The Omidi Support Team
excellent customer service and quality
excellent customer service and quality
October 13, 2025
Unprompted review
Reply from Omidi
Dear Customer,
Thank you so much for taking the time to share your experience with us. We are truly delighted to read your kind words about our "excellent customer service and quality." Feedback like yours inspires our entire team to continue delivering the high standards we strive for every day. Knowing that we’ve contributed positively to your home brings us immense pride and joy.
We are honored to be a part of your home and look forward to serving you again in the future. Should you ever need assistance or have suggestions, please don’t hesitate to reach out. Wishing you and your loved ones a wonderful holiday season and a joyful New Year ahead!
Warmly,
The Omidi Support Team
Really like the chair
Once the order was processed, the shipping was fast. The chair has been great. With the equipment I have to wear on my belt each day, this chair is not fluffy to get easily damaged. It sits great.
November 4, 2025
Reply from Omidi
Dear Customer,
Thank you for your detailed review! We are particularly delighted to hear that this chair performs so admirably in your daily work environment. Your mention of needing to wear a tool belt daily is especially gratifying – the high-density, abrasion-resistant fabric and reinforced construction we selected are precisely designed to withstand such high-frequency contact, preventing premature surface wear. Providing you with both comfortable and reliable support is the finest endorsement of our product design philosophy.
We are also deeply appreciative of your acknowledgement of our logistics efficiency. We are committed to optimising every stage from order processing to delivery, striving to get your products to you as swiftly as possible after you place your order. Your satisfaction drives our ongoing improvements.
Should you require cleaning and maintenance advice during long-term use, or have any further feedback regarding the product, our customer service team remains at your disposal to offer support.
Once again, thank you for your trust. We wish you every success in your work and all the best in your personal life!
Sincerely
The Omidi Support Team
Love the chair
Love the chair! Very high quality leather and love the color and lumbar support.
December 9, 2025
Reply from Omidi
Dear Customer,
Thank you so much for taking the time to share your positive experience with us on the platform. We are truly delighted to read your kind words about the chair!
It brings us great joy to know that you are loving the chair—especially its high-quality leather, beautiful color, and the supportive lumbar feature. Our goal is to combine comfort, style, and durability in every product we offer, and feedback like yours truly affirms that we’re on the right track.
We sincerely appreciate you choosing our product and for letting others know about your satisfaction. Should you ever need any assistance or have further feedback, please don’t hesitate to reach out.
Wishing you many comfortable moments in your new chair!
Warm regards,
The Omidi Support Team
Beautifully crafted and incedibly…
Beautifully crafted and incedibly comfortable. Very easy to put together.
December 9, 2025
Reply from Omidi
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback with us. We’re thrilled to hear that you’re enjoying the chair and that it has met your expectations in so many ways.
It’s especially rewarding to know that you appreciate the craftsmanship, find it incredibly comfortable, and had a smooth experience putting it together. We strive to design products that are not only aesthetically pleasing and supportive but also hassle-free to assemble, so your comments mean a great deal to us.
Your satisfaction is our greatest motivation, and we truly appreciate you choosing our product. If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Wishing you many relaxing moments in your new chair!
Warm regards,
The Omidi Support Team
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