OM SYSTEM Reviews 

After my previous post about having to mpay VAT and Customes duty twice as OM Systems would not pay the carrier, I did have a reply from OM stsems asking my Bank details so they could reimburse, this was a long time ago and still nom payment, so I would stress again DO NOT order direct from OM sysmtems use a local Camers shop instaed, very poor OM Systems.

After only 2 weeks the TG-7 is already showing a lot of noticeable After only 2 weeks the TG-7 is already showing a lot of noticeable scuff marks on the rear screen. Given that this line is marketed heavily as an ultra-durable "Tough" adventure camera, I expected significantly better scratch resistance from the screen materials.. Given that this line is marketed heavily as an ultra-durable "Tough" adventure camera, I expected significantly better scratch resistance from the screen materials.

Outlet didn't have my lens in stock despite confirming the purchase. Almost did nothing to help remedy the problem. Wait to buy accessories if you buy from them because I got stuck with a lot of non-refundable equipment that couldn't be used without the lens.

I recently had cause to return an OM1 Mark 1 for repair to their Portugal centre, from the UK, under warranty.
It was dropped off at a local DHL collection point at 15.15 on a Friday afternoon and returned, repaired, cleaned, firmware updated and even a new hot shoe cover and flash terminal cover the following Friday at 12:39.
Brilliant service from OM Systems and DHL.
(The camera is two years old with a six month extended warranty bought direct from OM in Germany)

All about OM SYSTEMS customer support.

Edit Edit: 4th Sept.

True to their word everything has fallen into place. The lenses are fantastic, pin sharp, even on my old EM 10MKii. On the OM 3.......WOW. Used with the OM14 I now have a 560mm pinsharp zoom. FF Equiv of 1120mm and at minimal weight compared to my Sigma 150-600 on Canon.

Edit: 2nd Sept.
Maybe I was a little quick to complain. I'll up the stars to 3 for the moment. We'll see how it goes after an email reply. If all goes well I may update to a 4!!
Over the weekend I received an email that made me feel much better and that I had been a bit hasty with the review.
CS should have responded quicker (hence losing a star) but once they did they have taken control and sorted the problem.
The compensation offer was very well received.

Total waste of time. Paid for two EXPENSIVE lenses, website states No Import Duties.

LIES LIES LIES

CUSTOM'S IMPORT DUTY DEMANDS EMAILS ARRIVED THE SAME DAY

Worse than that, despite numerous emails to various addresses (camera.support & eshop @) no response from OM.
Tried to return the one lens that has been delivered and again, after filling out the form, NO RESPONSE.

Fantastic equipment but TEMU has better Customer Service.

I’ve been an Olympus now OM system user for over 10 years.
The service they provide is incredible.
Having had issues during Covid , the resolution was incredible, using the warranty and pro service for annual checks is outstanding.
In addition the support they give by way of webinars and training is incredible (the UK team surpass the other countries by far in my view having watched many).
More companies need to be like this. Actually caring about the users experience.
My only gripe is they constantly have offers on products. To me it makes more sense to reduce the prices permanently and then have a proper sale from time to time.

Lmfho bought an Olympus dictaphone and item recieved was flimsy item labelled OM systems when I argued with them they reasured me they were Olympus? So why I laugh my head off is these fools have obviously shelled out for the once good name of Olympus (us oldies all have good memories of their products) and they are making 5hite plastic products of no value and selling them as Olympus, always say buyer beware (and do homework like i had to)

I received an email with a link for shipping. The link took me to a UPS web site which said it was not a valid tracking number. I was able to copy the tracking number and enter it on a Fedex website and was able to find my shipment. I was very surprised to see that the shipment did not require a signature. It was simply left outside the door in a downtown area. Luckily we were watching for it and saw the Fedex truck leave. No signature, no door-bell, just drop it outside the door and leave.

I had to return a TG-7 waterproof camera under warranty after it stopped working during a holiday in Thailand.

From dropping it into my local DHL collection point in Rymans to the return parcel arriving back home from Portugal took just 10 days. And to my great surprise OM Systems have provided a brand new complete replacement camera.
Aside from missing some irreplaceable snorkeling photo ops on the holiday I am blown away by the service I have received. I couldn't have asked for more. Very happy customer.
Thanks OMS

I wanted a camera suitable for long hikes and for photography birds on the local mudflats. The marketing for OM System MFT camera was compelling. I purchased an OM System OM-1 camera bundle with an additional OM System 100-400mm f/5.0-6.3 M.Zuiko Digital ED IS II Lens on Black Friday as my Christmas present. After Christmas I tried to use the 100-400mm lens. It worked for about 5 minutes then it would no longer focus, even manually. I thought I was doing something wrong or had messed up settings as I am unfamiliar with these cameras.
Next time I tried it the same thing happened, worked for about 5 minutes then stopped working. This time in the settings I could see a message about not being unable to obtain lens data.
I returned the lens to Park Cameras for assessment.
They discovered two problems, repaired the lens and returned it. As the lens had been purchased more than 30 days previously, they would not replace the brand new lens. I feel that instead of getting the brand new lens I purchased I have instead a repaired lens.
My confidence in the system and my belief in the marketing has been severely dented. Buyers remorse has set in big time.
Buyers should be aware...
* OM System Quality Control is suspect.
* Build quality is suspect.
* Beware of the 30 day limit for replacement lenses, test new lens thoroughly on receipt.

I placed an order with OM Systems on December 16 and it was shipped on December 18. I figured it might be held up because of the holidays and I was okay with that.
I followed the Fedex tracking to Woodbridge Ontario where it was held at customs for several weeks with no explanation as to why. The shipment subsequently was sent back to OM Systems.
I got in touch with OM Systems and was greeted with the upmost respect and understanding of the situation. Since the shipment was never opened (because I never received it) OM Systems immediately re-shipped.
I could not have asked for better service from a company. I now have the gear. Thank you OM Systems for always coming through.

Pay for express delivery so you get your product(s)... Whenever. No rush whatsoever. They take the additional money and just take their sweet time. Going on a week and the order which only had an "in stock for immediate shipping" item in it has not moved. Still "processing". No reply to queries about the status or cause of the delay. I'm switching to Panasonic, no need for any more OM junk.

Update Feb 11. After a long wait, I got a reply from OM saying they did not have the item in stock, which caused the delay. They also said they would refund the express shipping. To date, they have NOT. Avoid them at all cost!

My order was processed and delivered very quickly. No issues whatsoever.

I ordered a lens on 02/12/2025. Being keen to get it I paid £8+ for EXPRESS DELIVERY. It was finally despatched on the 9th, arriving on the 10th. (Many thanks to DHL for their service.)
I had meanwhile sent 4 emails to OMUK (the only means of contacting them) asking why my lens had not been sent. So far I've had no reply. It turns out that OMSYSTEMS UK are based in Cologne Germany! (Again I know this from DHL's excellent tracking.)
I RECOMMEND BUYING FROM A REAL UK DEALER and not this useless lot.

This is the third O M Systems cashback that I have applied for this year. Each time I have had multiple issues: website not accepting payment details, poor instructions, inability to upload a pdf of sales invoice, several requests for the same information, huge delays on payment after approval given. My latest application was given approval on 7th Nov and told it would take up to 10 days, I emailed to chase them last week and was told it would be made in the next few days. Now 26 Nov and another email stating I had not responded to the request for more information.
Is this complete incompetence or have they been told by HQ to slow things down? My latest OM camera I actually decided to purchase second hand even though for another £100 I could buy new with cashback simply because I am done with this I'll not buy new OM Systems again.

Terrible cudtomer service. No telephone contact numbers and lack of customer support after ordering

Atrocious.
Ordered an omsystem camera with 2 lenses. Roughly £1000 of equipment which is a considerable amount of money for myself.
I was in the house with 2 other family members when the courier arrived. There were 2 cars parked at the door. The courier left the parcel and immediately left before I got the door open. The parcel was open and the courier would have been aware of this. The camera in the parcel did not work.
I spent a day trying to obtain contact details to return the camera which were extremely hard to find. After nearly 2 weeks and 10 online communications a return label was finally sent. The box I received was 2.5 kg.
Do not deal with this "shower"

Ordered a Camera during one of their promotions and paid for Express Delivery, an alleged 1 to 2 Business days.
The delivery is, currently, a week late and is still stuck in Germany!

I have twice contacted their support service, only available as a web form with no reponse

Non-existent customer service.
Unable to contact anyone regarding a return. Will be contacting bank for charge back soon if they don’t reply.

I participated in the summer cashback promotion. As part of the application, I was asked to submit the original invoice—so far, so good. Then, I received an email stating that a response would follow within 14 days. Unfortunately, long after that deadline, no reply came. And without an account, I wasn’t able to view any further updates.

After that, I submitted a request via the support channel to check the status—once again, no response. So I created an account and resubmitted the cashback request to ensure I could track its progress if things went wrong again. Still no reply. The only thing that does seem to work perfectly is the steady stream of promotional newsletters I’ve been receiving ever since.

I then sent another email requesting a status update. This time I finally got an answer—but unlike the original application form, they now requested a photo of the camera and a photo of the box (which had already ended up in the trash). I also received a message saying the application had been closed due to duplication, with a suggestion to start a new application…

I’m currently waiting for a response to my email with the photo of the camera and box, but I have little confidence in a positive outcome. I’ll keep you posted.