ONCF Reviews 

Firat class is terrible some windows arent working it takes forever from oujda to fes

AC NOT WORKING IN A 26C FULL TRAIN SHOULD BE CRIMINAL

This company is rich but doesn’t invest its trains! It is considered expensive when you see the value of services provided! More importantly the hygiene is so bad! I Hope they work on providing a better service!

Great customer service; they are very helpful

Very bad service, trains are alway late, no air conditioning, and the toilets are a disaster. Avoid!!

It was a bad experience on my flight from Tangier to Rabat. A veiled employee had no manners and didn't know how to speak to people; it was as if she was going to hit me, and I don't know why. Anyway, please check your employees. (Day of incident) Thu.jul.23
06:30 morning

The worst experience you could have in your life.

I want to give zero star, but it was not possible. The worst train ride me and my family ever took in our lives. Do not take this train. It’s horribly hot, the AC don’t work and is never on time.

Liers, they lied to me about getting % discount on my next trip , I traveled and spent the amount required, yet still didn t get my discount even after calling them.

Unbelievable, this guya didn't change my ticket after the train departure, I've bought I new ticket. What daa h**l. Even the train didn't arrive yet. Stay away from this sh**t

I got a ticket with a seat number, but when I went to my seat, another person was already sitting there with the same seat number — same train (600), just a different hour!
Because the train was delayed (like always), I couldn’t even tell her to move.
The trains are always late, and prices are too high.
If I could give a 0, I would.

The consistency of your awful service never fails to amaze me. The seats are always dirty, the train cars are never cleaned, and the toilets are, to say the least, disgusting. Ticket prices are predatory for the terrible service provided, and the terms of service only reveal how exploitative they are once you encounter a problem. And more, your online customer support system does not work, and the station agents simply tell you to use the nonfunctional website instead of helping you to resolve the issue. As a result, it has been months since I was charged for an order that the system failed to complete, and I still have not been reimbursed. And don’t be fooled by first class, it’s just a 10cm wider seat, with the same smell and lack of hygiene as second class

The train is faulty, dirty, and always breaking down. Delays have become the norm, especially for the Casa - El Jadida line. Even after numerous complaints from travelers, no action has been taken. It's disgraceful.

I remember my first trip was back on June 23, 2025. I purchased 2 second class tickets from Fes to the Airport M5 in Casablanca because the first class was sold out. I found out the whole train has no AC. including 1rst class. I made a claim to the ticket controller and the chief of ONCF at the airport and told me " This is the condition of how they received the train from the company. My second trip was a few days ago. Aug 31,2025. Again I purchased a ticket first class from Casa Port to the airport MV for 80 dirhams and was told the first class has no seating numbers, but all the train carts have AC working. Again, ONCF staff lied again and misled their passengers so they could sell the ticket. When I complained to the ticket controller. His first reply. "As soon as the train departs we should have AC working.. All the passengers waited. After the train departed. Again the AC didn't work. I asked the ONCF ticket controller, He then told me . " Just open the sliding windows. At this moment I know all ONCF workers were all instructed to mislead by giving false information and continue to lie to their passengers. I know now that the ONCF is a total joke, and corrupt to the core from the top to the bottom. The Moroccan government should have routine and consistent inspection of all trains. because your products represent your image. Nothing works inside including no running water in all bathroom, and no toilet paper and not properly clean. You have a big problem. Somebody must take the initiative and fix these problems.

The website is just terrible!!! I wish I could give a 0 instead of a 1 star! Because how can a company that makes $$$$$ per day not afford having a decent website why u guys are so cheap ?!!

If i can give 0 stars i would. Absolutely terrible service. We travelled at night no air conditioning was on and it was terribly hot. I don’t understand the system of seat numbers as it’s piss taking. Simply dont put a seat number and people can sit wherever in the class they booked.

Train was on time. However, had no baggage compartment. It was above the seats. We were travelling with big bags & was really uncomfortable to carry the bags up and down. No where in the website it was mentioned about the space & dimension for bags.

Their website doesn't work, I couldn't book online.

Im writing this while standing without a seat going from Rabat Agdal to El Jedida. the biggest thing i have to say is that the delays are crazy and the service is really bad. theres no help since they wont even give me a good response. do NOT book online as if your travelling in a group you wont get seats together, not even minors get assigned seats next to there parents. the website doesnt even have a place where you can type the age of the child so they can assign you a seat next to the parents. terrible service is because when we asked someone working on the train he just said "so what" in arabic. untrustable and risky. And to add on even the seat i had assigned to myself had someone in it so they overbook without notice. Whoever made the website for booking is DUMB.