O'Neill Europe Reviews 1,903

Easy. Good selection. Good prices.

I contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague message saying that my case would be forwarded to another O’Neill division, with no clear guidance or solution.

Since then, the new division they referred my case to has not contacted me at all. Meanwhile, my son's wetsuit is unusable due to the defect, which means he cannot use it.

I spent more than €250 on a wetsuit from a well-known brand, expecting quality and reliable customer support, but so far the after-sales service has been very disappointing.

I hope O’Neill takes responsibility and resolves this situation promptly.

Excellent, fast shipping

Really good service, nice shorts and quick delivery. Im not sure about the sizing though. Some shorts are classified as S/M/L but others as 30/32/34/36 etc. First, this is confusing and then the S/M/L doesn’t seem to correspond to European sizes. I usually wear M or L but I had to return a pair of M as they were way too big. S fits fine. Are O’Niell using US sizes?? Good service but 2 sizing systems makes no sense.

I got the wrong order, with different sizes for bottom and top, so not just the wrong model but everything wrong, and they sent me a message that they can not exchange and I need to make a new order, and "as an apology" they would do me the favor of providing me with a discount code for the shipping. Like I would need to pay it. I don't know what AI they use to respond but it completely misses the point of keeping customers happy.

I haven’t got my package yet, and it’s ridiculous you want me to Pay a fee for cancellation or return. Given the fact that i payed more than 10€ for a shipping that hasnt happend. The worse costumer service too, impossible to contact. I am still waiting for a response and has been more than 10 days

Quality products simply ordered and delivered quickly. Thanks so much!

Cool T-shirts eith fast shipping. Petfect.

Colors are very beautifyl and i liked that jacket has enough pockets. Also deliveri was fast.

Super smooth and nice experience. Great product at a great price.

Where fast delivery and the pants were perfect! Just like on the picture.

I ordered and payed for a winter jacket, but then I received an email that my order was cancelled because I haven't offered my postal code (that I am sure that I filled in when I have processed the payment). I tried to place a new order, but the item I ordered wasn't available anymore. I asked for support from your side in order to keep me the item that I payed for and help me order it again because you already confirmed that you have received the money and the order was placed, so my item had to be somewhere in your stock. I expected O'neill to give me a solution to receive my order: you could request me to send you the missing information or you could give me an alternative solution in order to place my order again and receive it.

Everything went smoothly, it just took a little hit longer to arrive then expected.
There should be an option for quick delivery even if it ment an extra fee.

The jacket has not arrived so i couldnt use it, i have paid for a delivery that was not done as promised.

Ordered a ski jacket and pair of trousers from romania. Received them within the estimated due time, products were safely delivered, sizes matched perfectly the listed ones on the website. No risk of scam, just a nice forethought of the days to be spend on the slopes wearing the nice things i got

My order didn't arrive on time, it was postponed to February 2nd and it still hasn't arrived.

Product was on stock on website. So I placed an order. Then I had to wait for 6 hours to get an order confirmation. A couple of hours later my order got cancelled, as it appeared that there was no stock. Luckily I got my money immediately back.

Package was delivered to the wrong address. I contacted customer support multiple times and still haven’t received any response… Package worth almost €600 and it’s lost
Never ever ordering from O’Neill again!!!