O'Neill Europe Reviews 

nice catalog, nice delivery experience. i prefer o'neill because the also run a physical shop in messancy where i can browse through outlet ware. find, fit, then buy more online

I placed an order for snowboard equipment, after 7 days I did not receive any response and started sending multiple messages and emails to customer service, on their Instagram page, several days passed before I received a response that the order could not be delivered because I did not enter the postal code in the order (which was not mandatory on the order page). My money was returned and I have to make the same order for the same products because their system does not know how to explicitly ask for the postal code in the application at the time of ordering. I think this could be solved by a simple email in which I give them the postal code.

Love the color and how it fits on my shoulders and waist.

I have made my order and it came quickly, the product was explained well for parents to understand, thank u

It's easy to find products and the pictures are true to them. To find the right size isn't as easy as it sounds, I managed to get them right because I have previous experiences with the brand.

Terrible customer service, virtually non existent support in UK. DO NOT buy direct. Despite me loving their products, the service is very poor. I have waited two month for a refund. They haven’t responded to any messages or emails until I engaged with my credit card company to get my money back.

Great products, very fast delivery. Had an issue with the size chart. Based on the chart I ordered a parka, M size and it turned out to be to big for me. I will return it and order a smaller one.

Easy to order and pay, very good navigation on the web-site, fast delivery, very nice service. The quality of the fabric is excellent. The size correspond to the description. Some pants didn´t fit in size (my fault), so I can say about the return - it´s convenient. I´m thinking of buying a new one. Thanks, O´Neill !

fast, reliable delivery, and a very good stuff

Quantity and quality of products

Absolutely terrible customer service!!! Bought a brand new wetsuit (Hyperfreak Comp 2mm full suit) - before wearing noticed degradation and damage appearing in the neck line of this suit. After weeks of back and forth emailing this company they re-iterated that they refused to pay for the postage return to have the suit fixed despite acknowledging the Consumer Act of 2015 (stating their legal duty to pay for the return of substandard / faulty goods). AVOID Oneill, spend your money with another 'premium' wetsuit company that cares about the products they are delivering and that cares about their customers!

On December 2024, I purchased an O'Neill WOMEN NINJA 5/4MM CHEST ZIP FULL WETSUIT | BLACK through the Portuguese distributor/retailer Despomar.

The wetsuit was used exclusively for recreational surfing and was properly maintained and used under normal conditions appropriate for this type of product. This is a premium product marketed by O'Neill as offering high-end quality features and exceptional durability.

However, after only one surfing season (approximately one year of use), the wetsuit developed significant damage and deterioration which, in my opinion, is incompatible with the level of durability reasonably expected from a product within this price range and category.

Over the years, I have used several wetsuits from different brands under similar conditions, all of which had a substantially longer lifespan and did not develop comparable damage within such a short period.

In light of this situation, I submitted a warranty claim to the retailer, Despomar, requesting that the legal warranty be honoured. The claim was rejected on the grounds that the damage resulted from normal wear and tear associated with use.

Dissatisfied with this response, I contacted O'Neill directly. The company confirmed the retailer's position and also refused to offer any repair, replacement, or other form of commercial compensation.

While I fully understand that a wetsuit is subject to wear through normal use, I believe that the deterioration shown after only one season of recreational surfing does not correspond to the legitimate expectations created by the brand regarding the product's quality and exceptional durability.

Easy to use web shop, excellent delivery service and excellent product

Perfect fit and super comfortable wetsuit.

I ordered about ten pieces of clothing from them. And they have canceled every single order under the pretext of fraud prevention. I have tried different accounts locations and credit cards but nothing worked. Costumer support is useless. They said that their fraud system flagged me and that nothing can be done. He said I’m not allowed to shop with them ever, unless it’s at a physical store. I asked but no reason was given in regards to why I am flagged. They just blindly follow what the machine says and they have no actual authority to help their costumers. They don’t care anyway

Estimated delivery time on the web site: 3-4 days. Actual delivery time: 2.5 weeks. No explanations. No apologies.

Easy. Good selection. Good prices.