Recently renewed my house insurance. A company that doesn't automatically increase your premiums but in fact slightly less than last year. Easy and clear communication. Not made a claim and hopefull... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful call handlers. Common sense approach and knowledgeable staff. Options for how to receive documents and everything done rapidly with good follow up thereafter. Product pricing very accepta... See more
Company replied
Evan was friendly, efficient and patient (I had a lot of questions). The quote covered everything I needed and was reasonable compared to others. They have a phone number which appealed to me rath... See more
Company replied
Insurance is necessary but not the most fun. Unless David Bamford is your Commercial Account Manager. David went above and beyond to make sure we were on time with payments and understood the coverage... See more
Company replied
Company details
Information provided by various external sources
Offering competitively priced commercial and personal solutions both online and over the phone. We combine great customer service with competitive quotes from our panel of leading insurance companies – only the best for you. One Insurance Solution is part of the Brightside Insurance Services Group
Contact info
United Kingdom
- www.oneinsurancesolution.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The advisor was easy to talk to and he…
The advisor was easy to talk to and he explained everything so that I could understand.
November 7, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
The insurance is fine tuned to your…
The insurance is fine tuned to your requirements, excellent service and insurance product
November 1, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
It was just good to be able to speak…
It was just good to be able to speak with a human and talk through the proposal. Good customer service
November 1, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
House movr
They were very helpful giving various options of House insurances. I was very disappointed in the price.
Previously I had a bigger house and garden with house insurance 100 pounds less!
November 7, 2026
Reply from One Insurance Solution
Good Afternoon,
Thank you for your feedback. I have asked a customer service advisor to contact you regarding your experience.
Thanks,
The advisor I spoke with was really…
The advisor I spoke with was really helpful - no pressure at all he made it clear at each stage that it was my choice and if I didn't want to proceed that was fine.
November 6, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Broker could have been more polite and friendlier than just reading off script
Quote was good, but disappointed there is a brokerage fee which was not show when signing up
November 4, 2026
Reply from One Insurance Solution
Good Afternoon,
Thank you for your feedback. I have asked a customer service agent to contact you regarding this.
Thanks,
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Telephone advisor ...The chap that dealt with me was amazing…
The chap that dealt with me was amazing .. ever so helpful but for the life of me im sorry i cant remember his name ...
November 3, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Friendly customer support and service
Response time and competitive pricing. Friendly and helpful advice on the policy.
November 2, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Helpful when I needed help.
November 3, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
good service very helpful staff
very helpful staff clear understanding of what we needed prompt service
November 2, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Simple and eazy renewal
October 25, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Immediate human service contact to resolve a…
Immediate human service contact to resolve a confusion I had created. Marvellous attention to detail and quick to refund an overpayment I made. No Ai or robot - a real person to correspond with. Marvellous.
October 28, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Great advisor and easy to get hold of…
Great advisor and easy to get hold of them on the phone. Really good communication .
October 21, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Reply from One Insurance Solution
Good Morning,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Reply from One Insurance Solution
Good Morning,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.