ONESOLOMON Reviews 

78
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Mick D was an absolute delight - considerate and super thorough. My screens and screen door have already noticeably improved the airflow in my little apartment and the look and feel is vastly improve... See more

Rated 1 out of 5 stars

do not go near these people, a simple 6m awning , multiple leaks, and forget trying to ring them, ur put on hold and then u get put through to sumwer , maybe india, english please!!!! forget bout th... See more

Rated 5 out of 5 stars

Martin has been to instal more than once and each time he is friendly, goes above and beyond by changing locks to our old ones so all keys match thru the whole house and extremely friendly.

Company replied

Rated 5 out of 5 stars

My experience with Bernd installation of my new one Solomon blinds was an extremely professional one . He was in contact before arrival and arrived on time . Installation was a clean professional job... See more

Company replied

Company details

  1. Home & Garden

Written by the company

ONESOLOMON has been proudly owned and operated in Queensland for nearly 40 years. We have grown from a small, one man operation to a Company that now employs 55 people and is still growing strongly. ONESOLOMON is one of the largest and most reliable suppliers of home improvement products in QLD and Northern NSW, with most of our products manufactured right here in our two Cleveland factories. With industry leading guarantees on all our products, you can feel as assured by them as we do. ONESOLOMON has the exclusive license to manufacture and distribute Clearshield Security Doors and Screens in Queensland. We also exclusively manufacture Sorrento, Montego with Fly mesh and Calypso adjustable Shutters as well as See-View Privacy. These products are unique in the market and offer a number features and benefits which set them apart from other shutter and screening systems. Our locally manufactured products provide exceptional quality and looks, and add real value to your home.


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4.0

Great

TrustScore 4 out of 5

78 reviews

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No recent history of asking for reviews

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4.0

All reviews

(78)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Larry was a true gentelman

Larry was a true gentelman. In and out fast. Did a great job. Explained everything he did before hand and left the place cleaner then he found it. Would highy recomend him to anyone. Peobebly the best tradie ive seen for 10 years.

November 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Mick D was an absolute delight

Mick D was an absolute delight - considerate and super thorough. My screens and screen door have already noticeably improved the airflow in my little apartment and the look and feel is vastly improved with the removal of the heavy bars that previously kept me safe and secure.
I would 💯 recommend OneSolomon (and Mick D!). The whole process from getting the quote to having my screens and door installed was super easy, stress free, and the cost for quality is great. I’m a very happy customer.

November 9, 2026
Unprompted review
Rated 5 out of 5 stars

Martin is amazing!

Martin has been to instal more than once and each time he is friendly, goes above and beyond by changing locks to our old ones so all keys match thru the whole house and extremely friendly.

November 4, 2026
Unprompted review
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Reply from ONESOLOMON

Thanks for the great feedback Lisa, we're glad we could help!

Rated 5 out of 5 stars

My experience with Bernd installation…

My experience with Bernd installation of my new one Solomon blinds was an extremely professional one . He was in contact before arrival and arrived on time . Installation was a clean professional job . I felt confident and safe in his space and with him in my home . I will highly recommend him

October 30, 2026
Unprompted review
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Reply from ONESOLOMON

Thanks for the great feedback Monique, we're glad we could help!

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Rated 1 out of 5 stars

do not go near these people

do not go near these people, a simple 6m awning , multiple leaks, and forget trying to ring them, ur put on hold and then u get put through to sumwer , maybe india, english please!!!! forget bout the lovely sales rep, cant b contacted, dont return calls! discusting company!!!!

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Second time using One Salomon, highly recommend

This is the second time I have had an install done with one Solomon, their communication is great you know what is happening every step of the way, from first site quote to install day it’s all taken care of
Larry the installer was great to deal with,
On this job I was given a cleaning kit for the mesh screens so I can maintain the screens and will come in handy when it’s time for cleaning!
Second time round with one Solomon was not disappointed as their team and service were excellent

October 27, 2026
Unprompted review
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Reply from ONESOLOMON

Thanks for the great feedback Gina, we're glad we could help!

Rated 5 out of 5 stars

Dont know if I have dealt with a…

Dont know if I have dealt with a company that was so accommodating, from the 1st phone call ,on time with every appointment ,communication,Larry you did an amazing work ,can't thank you enough

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Bernd our installer was very thorough…

Bernd our installer was very thorough and proud of his work. The end result was excellent. I would highly recommend Bernd and the shutters.

October 2, 2026
Unprompted review
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Reply from ONESOLOMON

Thanks for the great feedback, Simone. We're glad we could help!

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Rated 5 out of 5 stars

Larry the installer was great

Larry the installer was great. On time, pleasant, professional, and a great install completed in very good time.

October 6, 2026
Unprompted review
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Reply from ONESOLOMON

Thanks for the great feedback Jack, we're glad we could help!

Rated 5 out of 5 stars

Absolutely brilliant

Amazing service, price and quality from start to finish. The whole team were wonderful to deal with and my installer, Martin, did a truly incredible job of a more challenging installation. I’m one very happy customer ☺️

September 28, 2026
Unprompted review
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Reply from ONESOLOMON

Thanks for the great feedback Holly, we're so glad we could help!

Rated 5 out of 5 stars

Mick arrived on time in great spirits…

Mick arrived on time in great spirits ready for the work ahead. On point professional polite efficient and friendly. He is a true asset to One Solomons! Thank you Mick 🤩

September 22, 2026
Unprompted review
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Reply from ONESOLOMON

Thanks for the great feedback Marianne, we're glad we could help!

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Rated 1 out of 5 stars

Very disappointed with my experience…

Very disappointed with my experience with One Solomons. I ordered a security door on 31 July 2026 and clearly requested that it use the same key as my existing wooden door. This requirement was confirmed in writing by staff on 13 August, so I proceeded to pay the remaining 50% on 28 August. Unfortunately, the installation was cancelled at the last minute on both 31 August and 1 September, despite me taking leave from work and waiting at home, resulting in two lost working days. The door was finally installed on 2 September, only for me to discover that it had a different key, despite my specific requirement and the written confirmation. The repeated cancellations, poor communication, failure to meet an agreed requirement, and lack of professionalism caused significant inconvenience, wasted time, and loss of income. Overall, a very frustrating and disappointing experience that I genuinely regret.

September 2, 2026
Unprompted review
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Reply from ONESOLOMON

Hi Arun,

Thanks for the feedback. The two cancelled appointments are on us. Our installer was off sick on both days and we called and emailed before 8am each morning. We rebooked you for the next day on both occasions and brought in a different installer to complete the job on 2 September, but that doesn't give you the two days back and we understand why you're annoyed.

On the keying, the position is a little different to how it reads here. Your request was noted to the order on 13 August, and on 14 August your consultant wrote to you explaining that a security door barrel and a timber door lock are different systems. We supplied and fitted a 10-pin barrel specifically so the door can be keyed to your front door, and explained that a locksmith completes that final step. We asked you to call to confirm how you wanted to proceed and didn't hear back before installation went ahead. That option is still open should you wish to pursue it.

Rated 1 out of 5 stars

Terrible after service

Terrible after service. I spend 6k on motorised blinds in my apartment. One Blind fell off and for the last month I have tried to get someone to come and fix it. They need to work out a quote first HAHA
How can this company still be in Business with such poor service.

August 13, 2026
Unprompted review
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Reply from ONESOLOMON

Hi Wolfgang, thanks for the feedback, and apologies for the part of this we got wrong.

You first let us know about the blind on 1 June. We replied the same day and issued a service quote the next morning, 2 June, for $182.05, covering an onsite call to rehang the blind and check the fixtures. We heard nothing further until August.

You lodged a second request on 10 August, this time mentioning the controllers as well. We told you a quote would follow shortly and then did not send one. That is on us, we are sorry for it, and it has prompted a change to how we handle repeat service requests.

On the warranty question, since that is the crux of your review. The blinds were installed in 2024 and our installation warranty runs twelve months, so this is a chargeable service call rather than a warranty claim. If anything is assessed on site as a warranty issue, that part is refunded under our standard terms.

We are happy to come out if you would still like us to. Our service team is on 07 3821 5422.

Rated 1 out of 5 stars

Terrible value

Terrible value, terrible service. Do not use these people you will be ripped off.
Absolutely atrocious, how are they still in business.

April 8, 2026
Unprompted review
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Reply from ONESOLOMON

Hi Barry, this is the second review you've posted about the same purchase here on Trustpilot.

As per our previous conversations, we've spoken with you directly about the bedroom blinds. They were manufactured to the specifications of the order you accepted, and the control mechanism is a slimmer, lower-friction design — a difference in style from your existing blinds, not a fault in the product.

The pricing was set out in writing and agreed before any manufacturing began including the payment terms, plus an additional goodwill reduction was then made at your request.

We stand behind the products we supply and our supplier partnerships. If a genuine product fault ever arises, your consumer guarantees and product warranty remain fully in place.

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Rated 1 out of 5 stars

Dodgy

Product seems fine but service is terrible. Paid in full but one door was not installed. No contact from them. Had to chase several times and got several different stories. Only consistency was their refusal to come back for a month to complete the job.

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Had 2 security doors installed.... after a few weeks one door will not close so we can't lock it ! Submit a service request....no reply ...rang and left message because recording said too busy ....left 3 messages over 3 days... No reply.
Rang again , couldn't get through again so I rang new sales and got through straight away and spoke to a lady and she said that the service team would call me back in a couple of minutes......40 minutes later I rang back and was told service team had finished for the day!
I then asked if I could speak to a manager or supervisor and was told at 3:30 that manager was on a call and that he would call me at 5pm when he was finished...it is 5:55 and NO call !!
I have never in my life had such disgraceful customer service.... They do not deserve even one star 👎

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Well our job is finished..A big thank…

Well our job is finished..A big thank you to one Solomon's for a great job..Patio looks great..and thank you to the guys who came over this morning an excellent job well done guys ...thanks once again One Solomons

March 28, 2025
Unprompted review
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Reply from ONESOLOMON

Thanks for the great feedback Robert, we're glad we could help

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