While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Phone and Internet Service
  2. also in
  3. Internet Provider
  4. Internet Service Provider
  5. Software Company
  6. Telecommunications Service Provider
  7. Web Hosting Company

Information provided by various external sources

OneSuite provides low cost prepaid long distance, international calling cards, VoIP Internet broadband calling and virtual fax services. NO hidden charges! Pinless and speed-dial features. Local, Toll-free, or broadband access.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(4)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away from this company.

I have been using OneSuite for many years, and it worked well in the past. However, starting this year, the fax service has stopped working multiple times. I contacted customer support several times by both phone and email, but the issues were never resolved.

It seems that the company no longer cares about maintaining the quality and reliability of its fax service. Since I rely on fax for important documents, this has been extremely frustrating and unacceptable.

I would not recommend this service to anyone looking for a reliable fax provider. Stay away from this company.

July 8, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Onesuite is horrible

Onesuite is horrible. The website will easily take your money, then you are on your own. I found no way to make a simple phone call. Their web page is all about sales without instructions on how to use their service. The automated email responce promises a 1-2 day waiting period for a reply. Four days later I get a reply, after feeling like I have been scammed by Russian or Chinese scammers, still without instructions on how to make a phone call. Their webpage is incredibly slow, if it opens at all. I've spent eight days with multiple headaches trying to make a single phone yet without success. Their product sucks. Customer support is non-existent. Save yourself trouble and try another product. Onesuite doen't work.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievable

Unbelievable. I guess if you are an on-line fax service, lying bait-and-switch marketing is virtually obligatory. This company advertised a service allowing to send a fax for a $1. But then you go to sign up and the minimum purchase is $10.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best all around communication tool

Okay no service is perfect but Onesuite is the closest thing. They got everything, okay maybe not everything but almost everything. Phone card service (dial around), VoIP, Online fax, Voicemail and forwarding services.

Rates are very competitive and customer support is available 24/7 including toll free phone support.

Been using the service for 3 plus years now and I'm really satisfied. Will not hesitate to recommend it to friends and families.

July 1, 2010
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look