online-trainer-lizenz.de Reviews 

352
•
TrustScore 4.5 out of 5

4.7

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Company details

  1. Training School
  2. also in
  3. Apprenticeship Center
  4. Career and Education Provider
  5. Education Center
  6. Fitness and Nutrition Service
  7. Personal Trainer

About online-trainer-lizenz.de

Written by the company

Online Trainer Lizenz (OTL) ist die führende Akademie für Fitness-, Ernährungs- und Gesundheitsausbildungen im deutschsprachigen Raum. Seit über 10 Jahren haben wir mehr als 100.000 Absolvent:innen erfolgreich auf ihrem Weg begleitet.

Was uns auszeichnet:

  • 100 % online & flexibel – lerne, wann und wo du möchtest
  • Staatlich geprüft & TÜV-zertifiziert – höchste Qualität und Anerkennung
  • Praxisnah & modern – Videos, Skripte, App & Live-Webinare
  • Lebenslang gültige Zertifikate – ein Abschluss, der bleibt
  • Starker Kundenservice – schnelle, persönliche Unterstützung

Ob für deine persönliche Weiterentwicklung oder den nächsten Karriereschritt – mit OTL stärkst du deine Kompetenz und sicherst dir eine Ausbildung mit Zukunft.

Jetzt Ausbildungen entdecken 👆🏻

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

352 reviews

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4.7

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(352)

232 reviews in the last 12 months

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Rated 1 out of 5 stars

Very stressful and disappointing experience

I bought the Fitness Trainer B License course last week, and I am VERY disappointed.

The platform advertises that you can learn flexibly anytime by yourself. But how is that possible when you constantly cannot log in to the system?

Every time I shut down my computer, I get automatically logged out. The next day, when I try to log in again, my login data suddenly becomes invalid. The password recovery also does not work — I never receive the reset link. Each time, I had to wrtie an email and wait around 7–9 hours before the issue was solved by support.

After purchasing the course, I tried to study twice, and the exact same problem happened both times in a row.

I also had a bad experience during the trial session. I clearly told them that I wanted to do the trial in English. However, all the login data I received only gave access to the German course. I kept explaining that the course was not in English, but it felt like nobody really understood the issue.

What I received instead was simply new login data — but still no English trial. One reply even said something like: “The English version should already be there, but if not, that means we didn’t activate the English function yet.”

The communication went on for several days, and honestly, it became exhausting.

I honestly do not understand why the system and access were not checked properly before sending me the login details.

Despite this frustrating experience, I still decided to buy the course because I thought maybe I was just unlucky and happened to deal with a few people who did not handle the situation carefully. The overall ratings also seemed very good, so I wanted to give it a chance.

But to be honest, I would really appreciate a refund at this point. Your service is demotivating me from learning. Learning itself is already challenging enough. It is extremely discouraging to finally motivate yourself to study, only to discover that you cannot even access the platform properly.

Basic functionality and reliability — the standard things expected from an online learning platform — simply do not seem to work consistently here.

May 13, 2026
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Reply from online-trainer-lizenz.de

Dear Tanyaluk,

thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties and frustration you encountered while trying to access and use our english platform.

We completely understand how discouraging it must feel when technical issues interrupt your learning process, especially after you were motivated to begin your studies. This is certainly not the experience we aim to provide.

We would also like to sincerely apologize for the confusion regarding the English trial access and for the delays in communication. We understand that the repeated login problems, password reset difficulties, and misunderstandings during the setup process caused unnecessary stress and disappointment.

Your feedback is extremely valuable to us because it helps us identify weaknesses in both our technical systems and communication processes. We have already forwarded your case to the responsible departments so the login stability and language activation processes can be reviewed more carefully.

At the same time, we would appreciate the opportunity to personally review your situation and find a fair solution together with you. Please contact us directly at support@otl.email with your customer details so we can investigate the issue in detail and discuss the next steps with you as quickly as possible.

Again, we sincerely apologize for your negative experience and thank you for your honest feedback.

Best regards,

Rated 5 out of 5 stars

Getting the Fitness trainer lizenz B experience with OTL

Getting the Fitness trainer lizenz B with OTL was quite a good experience. The material provided on the app is sufficient to prepare one for both the theory and practical exam. Retaking the mock exams as many times as possible will increase your chances of passing the theory exam with ease. To be fair it all comes down to how committed and how much effort you put into obtaining the license, as OTL definitely provides all the data needed to succeed.

October 19, 2025
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Reply from online-trainer-lizenz.de

Thank you very much for your detailed feedback! We’re glad to hear that you had a positive experience while working toward your Fitness Trainer B License with us. It’s great that you found the learning materials helpful for both the theory and practical exams.
We appreciate your note on commitment as well — and we’re happy that our resources supported you on your journey. Congratulations and all the best moving forward!

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