Oodles Reviews 

203
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I placed a order on the Oodles Wok Ladypool Road website, When my order came, it was wrong, I called the store and told them straight away and they said they would replace the order for free but I had... See more

Rated 5 out of 5 stars

Absolutely First Class experience in oodles Reading. A big shout out to the Amazing staff Imran and Fajal your food is to die for Guys Bloody Brilliant Fresh 🔥 🥵 and what a taste. Thank you for maki... See more

Company replied

Rated 4 out of 5 stars

I regularly get a take-away from the Newcastle branch of Oodles Wok. The food is very tasty and prepared fast, often in front of you while you wait. I prefer to order in person, just to make sure ther... See more

Rated 2 out of 5 stars

Just had this upon recommendation from a colleague, just thrown most of it in the bin and given him a slap. Cheap, nasty Chinese food of a quality lower than you'd expect to get from a mediocre C... See more

Company replied

Company details

  1. Fast Food Restaurant
  2. also in
  3. Asian Fusion Restaurant

Written by the company

Welcome to Oodles Wok – your go-to destination for fresh, made-to-order Indo-Chinese cuisine! Since 2010, we've remained a family-owned business dedicated to providing an exceptional dining experience. From our humble beginnings in 2010, we've grown into a leading fast-casual brand, delighting thousands of customers across the UK daily. At Oodles Wok, we’ve reimagined dining with our unique box concept, combining traditional cooking techniques with modern twists. Our diverse menu delivers bold, authentic flavours that promise to take your taste buds on an unforgettable journey. Come and experience Oodles Wok – where every meal is a celebration of fusion and flavour. 🍜 Wok it out with Oodles Wok!🥡


Contact info

3.0

Average

TrustScore 3 out of 5

203 reviews

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3.0

All reviews

(203)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Customer Service

I placed a order on the Oodles Wok Ladypool Road website, When my order came, it was wrong, I called the store and told them straight away and they said they would replace the order for free but I had to collect it even know it was a delivery. When I pointed it out they said they were replace it in the future if I collected it. When I called to replace the order they said it had been too long from the original order to be replaced even know tho it had only been a couple of weeks. The woman on the phone was very rude and called me a liar. Why didn’t they replace or refund the food at the time instead of offering a free replacement in the future if they weren’t going to honour it. It’s very dishonest and I will not be ordering from this company again.

November 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Waste of money

Absolute rip-off and a total disappointment.

Ordered a large portion and received what looked like a small box. The portions were ridiculously small for the price and massively overpriced for what you actually get. To make matters worse, the rice had an unpleasant smell and did not seem fresh.

It’s extremely frustrating when food chains charge premium prices but provide tiny portions and poor-quality food. If you’re going to charge customers this much, at least provide decent portions and fresh, good-quality food.

A complete waste of money and time. I definitely would not recommend it and won’t be ordering again.

September 3, 2026
Unprompted review
Rated 4 out of 5 stars

Oodles Wok Newcastle

I regularly get a take-away from the Newcastle branch of Oodles Wok. The food is very tasty and prepared fast, often in front of you while you wait. I prefer to order in person, just to make sure there are no errors made in the order (that's just me being cautious, as I've never ordered online) and the staff are friendly. For a quick and cheerful bite it hits the spot.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.
I ordered enough food for two people, but only food for one person arrived. I had actually called beforehand specifically to make sure the order was correct because I had seen several reviews mentioning missing items.

Unfortunately, the delivery was also very late. By the time we realised the food was missing, the restaurant had already closed, so we couldn’t even order from somewhere else.

We ended up wasting £31 and, more importantly, had to deal with unnecessary stress and inconvenience. Given that I had called in advance to prevent exactly this issue, it’s particularly disappointing.

Sleep hungry and lost money

July 31, 2026
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Rated 3 out of 5 stars

Oodles/UBER delivery issue

For the first time we ordered on-line from Oodles in Loughton Essex .Food was OK perhaps a little spicy, depending on taste buds.However included in our order was a cheesecake. This was missing. We called Oodles who were certain it was in the bag and I should complain to Uber who delivered it.Tried to do that but couldn't find an easy way to contact Uber. Eventually left a message via Facebook. The response was, I guess, AI/bot driven but after a couple of exchanges they told us they would escalate our complaint.Still waiting!!

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Dont order on Just Eat order never come

Ordered on Just Eat payed £23 odd for 2 Meals. We placed order over and hour ago rang restaurant and was told all just eat orders had been sent.
On the just eat app its says Thank you for your order will not order again and staff where rude on the phone

June 9, 2026
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Rated 1 out of 5 stars

Terrible - Poor Quality

Terrible. We don’t mind spicy food but this was just laced with chilli which completely wiped out any taste. Expensive, poor quality and tasteless. What a waste of money. 2 tiny chicken wings in each portion. Bubble tea tasted disgusting. Think twice before ordering

May 16, 2026
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Rated 5 out of 5 stars

Walsall Branch is the best 😍

This is my second visit to the Walsall branch where I took my three daughters. All I can say is I wish I’d took them sooner! Absolutely delicious hot and tasty with lots of choices. Establishment is absolutely spotless and the staff were really lovely. It was my birthday and they gave me some complimentary spring rolls which I thought was lovely. Thank you so much for such tasty food!

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting

Ordered a large portion of the sweet and sour chicken and also some crispy chicken and what I received was about 6 pieces of disgusting stuff can't be described as chicken this is the worst takeaway experience I have ever had save your money and take your business elsewhere

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Worst ever

This was the worst take away meal I have ever had and to top it off it arrived 50 minutes after the last delivery time,save your money buy a bag of crisps and a chocolate bar and you will also avoid the frustration

March 15, 2026
Unprompted review

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