Don’t do business with this company…
Don’t do business with this company because if you wish to quit they will keep charging you. They will never refund your money. Been trying for 7 months.
June 25, 2026
Unprompted review
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Company details
Written by the company
OpenText Enterprise Information Management (EIM) solutions help empower the biggest brands to drive sustainable growth and productivity.
Contact info
N2L 6R2, Waterloo, United States
- www.opentext.com
2.5
Poor
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Horrendous service
Horrendous service. There is absolutely no support unless you pay extra for it. Which we did one year, and they still were unable to help us with the support level we paid for. We receive no notifications of updates. If our license runs out there is no notice, its just gone and we have useless software. Tried numerous phone numbers trying to get someone, got someone at random and she could not patch us through to someone to help us without a name to direct us. When we asked how we can find a name as we do not have one she said "with a little research i'm sure you can find one". Wonderful, quality service. Currently working with another company to get set up so we can run from this one. We will be taking a large finacial loss leaving them after signing a new contract, but we can just not function this way any longer.
November 12, 2025
Unprompted review
They hold you ransom to sign long…
They hold you ransom to sign long contract
March 25, 2025
Unprompted review
Outstanding response
I had a query regarding the set up of my OpenText spam filter so contacted the company directly and received a detailed response the same day which I successfully implemented.
I have been involved in computing for decades and seldom experienced such excellent response to a service issue. Well done OpenText and thank you.
May 28, 2024
Unprompted review
we had one of the worst experience with…
we had one of the worst experience with this product that resulted in 'mismanagement' of vendor invoice documents for quite some time after having gone live. the software was landing a lot of documents into 'error' and neither the SI nor Opentext were owning responsibility of the issues to faster resolution. Be careful before selection of this product.
February 23, 2023
Unprompted review
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