We needed extra funds to complete our building worm after our builders ran off with our money. Niche Financial applied to Pepper Money on our behalf. Quick and easy; no nonsense or repetitive questi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very difficult case to place, the client had 1 years accounts only returned back living in the UK 18 months ago! App submitted 4pm case underwritten signed off and valuation booked 8.25am the follow... See more
Company replied
The interaction from the start was very good, firstly from Jusmerle then Scott. They kept interacting and communicating throughout the process. They were very customer friendly and worked well with... See more
Company replied
All of the team that assisted me with application from Pre app enquiry to completion were fantastic. Always patient and happy to guide me through the application process etc. When uploading docs / i... See more
Company replied
Company details
Written by the company
At Pepper Money we’re redefining lending norms, looking for a reason to offer help, rather than refuse it. So if you’re looking for a mortgage lender with the expertise and the experience to make sensible lending decisions, look no further. Discover more about us here: www.pepper.money
Contact info
4 Capital Quarter, Tyndall St, CF10 4BZ, Cardiff, United Kingdom
- 03333 701 102
- TPSupport@pepper.money
- pepper.money
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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There were a few last minute delays but…
There were a few last minute delays but not altogether Peppers fault , otherwise very speedy
September 14, 2026
Reply from Pepper Money UK
Thank you for your feedback, Helena. We're sorry to hear there were a few last-minute delays, although we're pleased to know the process was otherwise very speedy.
Staff were very informative and…
Staff were very informative and truthful and I felt acted in my best interests.
September 21, 2026
Reply from Pepper Money UK
Thanks for your review, Stella-May. We're pleased the support you received was friendly, knowledgeable, and easy to follow throughout.
Very friendly and knowledgeable and…
Very friendly and knowledgeable and easy to understand
September 21, 2026
Reply from Pepper Money UK
Thank you for your review. We're pleased the support you received was friendly, knowledgeable, and easy to follow throughout.
Fantastic service
Fantastic service, friendly and professional and took great consideration of my circumstances.
September 21, 2026
Reply from Pepper Money UK
Thank you for your feedback, Annie. It’s wonderful to hear you found the service friendly, professional, and tailored to your individual circumstances.
Taking the time to understand each customer’s situation is important to us, so it’s fantastic to know this made a positive difference to your experience.
Always a fantastic service from the…
Always a fantastic service from the Pepper Money team.
Thank you.
September 21, 2026
Reply from Pepper Money UK
Thank you for your feedback, Amanda. It's brilliant to hear you continue to receive fantastic service from the Pepper Money team.
We truly appreciate your continued support and thank you for taking the time to share your experience with us.
Reply from Pepper Money UK
Thank you for your feedback, Andrew. It's fantastic to hear you experienced great service and clear communication throughout the process.
Providing a straightforward, well-supported journey is important to us, so it’s wonderful to know this was reflected in your experience.
Very Good Customer Service
The interaction from the start was very good, firstly from Jusmerle then Scott. They kept interacting and communicating throughout the process. They were very customer friendly and worked well with me to get the best product .
The slight drawback was when you tried to phone and there was no one at the end of the phone except the voicemail service which comes over as very artificial. Otherwise it was value for money an would recommend the service.
September 14, 2026
Reply from Pepper Money UK
Thank you for your review. We're delighted to hear we kept in touch throughout the process and took the time to help you find the right product. We'll be sure to pass on your kind words to them. We also appreciate your feedback and are grateful for your recommendation.
Easy and straightforward application…
Easy and straightforward application process. The portal was well designed and easy to navigate, and the underwriting process was smooth and efficient. Overall, a great experience from application through to offer.
September 18, 2026
Reply from Pepper Money UK
Thank you for your review, Ifthikar. We're delighted to hear you found the application process straightforward and the portal easy to use. It's great to know our underwriting team helped make the experience smooth and efficient from application through to offer. Thank you for sharing your feedback.
The service was very good but can be…
The service was very good but can be improved.
September 17, 2026
Reply from Pepper Money UK
Thank you for your review, Paul. We're delighted to hear you received very good service from our team. We're always looking for ways to improve, so we appreciate you taking the time to share your feedback.
Reply from Pepper Money UK
Thank you for your review, Robert. We appreciate your feedback and understand that the information required can sometimes feel extensive. Every case is assessed carefully to help us make the right lending decisions. We're grateful you took the time to share your thoughts.
Great start to finish turnover
Great start to finish turnover, smooth and straightforward with friendly correspondence!
September 14, 2026
Reply from Pepper Money UK
Thank you for your review, Darren. It's brilliant to hear the journey from start to finish was smooth, straightforward, and delivered within a great timeframe.
We’re especially pleased that the communication felt friendly and supportive throughout.
Reply from Pepper Money UK
Thank you for your feedback, Andrea. It's brilliant to hear the process was smooth and that communication was strong throughout.
Keeping customers and brokers informed at every stage is important to us, so it’s fantastic to know this helped create a positive experience.
From Application to Offer was very easy
September 9, 2026
Reply from Pepper Money UK
Thank you for your feedback, Karl. It's fantastic to hear the journey from application to offer was simple and straightforward.
easy approach and supportive staff
easy approach and supportive staff, quick turnaround. I will definitely use you again.
September 15, 2026
Reply from Pepper Money UK
Thank you for your feedback, Tina. It's brilliant to hear you found the process easy to navigate, with supportive service and a quick turnaround throughout.
We’re also delighted you’d choose to work with us again.
Excellent and fast processes
September 8, 2026
Reply from Pepper Money UK
Thank you for your review, Richard. It's great to hear you experienced an excellent and efficient process, with everything progressing quickly from start to finish.
Reply from Pepper Money UK
Thank you for your feedback, Dawn. It's great to hear the process was efficient from beginning to end - we're glad we could help.
Quick service but costly 2nd…
Quick service however very costly 2nd charge loan. Made mistakes on payment details which we had to correct and werent responsive to email correspondence.
4 emails sent to ask us to put a review on trust pilot which ive asked them to cease wouldnt recommend
September 8, 2026
Reply from Pepper Money UK
We are sorry you haven't had a satisfactory experience with us, Astral. Our team is looking into your case as a priority and will contact you soon. We also recognise that you have opted out of our email communications.
Great Criteria
Great criteria, nice to be able to speak with underwriters directly. Speed of process.
September 11, 2026
Reply from Pepper Money UK
Thank you for your feedback, Cara. It’s fantastic to hear that you value our criteria, the speed of the process, and the ability to speak directly with underwriters when needed.
We know how important clear conversations and quick decisions are when progressing cases, so it’s wonderful to hear this helped create a positive experience.
Efficent proffesional quick
September 8, 2026
Reply from Pepper Money UK
Thank you for your feedback. It’s fantastic to hear you found the service efficient, professional and quick throughout the process.
Reply from Pepper Money UK
Thank you for your feedback, Jan. It's wonderful to hear you found the service excellent and the process easy to use.
We’re delighted we could help, and we appreciate you taking the time to share your experience.
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