Optykaworld Reviews 

About a year ago, I ordered a pair of glasses for my wife from this store. They didn’t fit her, so we sent them back to their warehouse. They explained that it would take a little time to process the refund. It’s been over six months now, and I still haven’t received any refund from this store.

This is simply the worst experience I have ever had in my life. If you want a shop to take your money and then just ignore you, then this is the best option. This shop cheated me out of €500. The situation is very simple: I ordered glasses in October, and they decided not to send anything. Just because they felt like it. I have all the evidence, and I am writing this to warn people about this fraudulent shop.

I returned my order and it was delivered to the store on 21 October 2025, after which I received confirmation via email that my refund was being processed and the funds would be credited to my original payment method within 5 business days. Today is 20 February 2026, and I still haven't received my refund. This is a scam shop; I was left without the goods and without my money. They ignore my emails and only send me their advertisements. I do not recommend that you place an order here.
My return number is PL0799058722G.

The worst online shopping experience of my entire life. I strongly advise everyone to stay away from this store!
On August 31, 2025, I placed an order on the OptykaWorld website (Order number: PL0795949222G). A few days later I realized the product didn’t suit me, so I returned it on September 5, 2025 (everything according to their rules, with tracking number, in perfect condition).
Since then — pure nightmare.
It’s been almost 4.5 months (as of today) and I still haven’t received my money back.
I’ve written to them dozens of times via chat, email, messengers — the answers are always the same: “wait 3–5 days, we’ll refund you soon” or complete silence. For the last two months they have stopped replying to any messages at all. Just total ignore.
They take your money instantly, but when it’s time to give it back — the store magically “disappears”.
This is not a shop, this is pure scam. Buy glasses/contacts/lenses anywhere else — JUST NOT HERE.
OptykaWorld goes straight to the blacklist. Avoid them at all costs if you value your money and nerves.

I will NEVER order from OptikaWorld again and I strongly advise everyone to stay away from this shop!
On August 31, 2025, I placed order #PL0795944722G. The item arrived, but I decided to return it within the allowed time frame. More than 3 months ago (!) I sent the package back, received confirmation that they got the return — but I still haven’t seen a single euro back.
I contacted support — they told me the refund is “being reviewed by the risk management team” and I just need to wait 5–9 days. That was over 3 months ago. Since then — zero messages, zero money, complete silence. I’ve sent dozens of emails, opened multiple tickets — total ignorance. No reply, no refund, no apology.
This is straight-up scamming customers. They hold your money with zero explanation, support gives you excuses at first and then just stops responding altogether.
If you don’t want to lose your money and waste your nerves — avoid OptikaWorld at all costs! There are plenty of normal online opticians where refunds are processed in 1–2 weeks, not turned into an endless nightmare.
Extremely disappointed and angry. I do not recommend this store to anyone.

I strongly advise everyone to stay away from this store. My experience with them has been nothing but a complete disaster.

I placed an order and never received what I paid for. When I tried to resolve the issue, the seller simply ignored every message and refused to cooperate. I had to escalate the case through PayPal, and even then the seller did not respond at all during the entire dispute process.

It is absolutely unacceptable for any business to behave this way. Their communication is non-existent, their customer service is a joke, and their overall attitude clearly shows they do not care about customers whatsoever.

Thanks to PayPal, I eventually received a refund — not because the seller helped, but because they completely ignored the dispute. This alone says everything you need to know about how this company operates.

Do not trust this store.
Do not give them your money.
There are countless honest shops out there — this one is definitely not one of them.

Very disappointing experience with this store.
I returned the product I ordered and followed every step of the return process exactly as instructed. In my return request, I clearly stated the reason: the item was supposed to be a birthday gift for a friend who had just been in a serious car accident, and instead of the gift, he urgently needed financial help — so the refund was important and time-sensitive.

I used the return label (which I paid for myself), and the package was delivered back to the store on October 23rd — confirmed by tracking.

Since then:

No refund

No response to any emails

No update on the return status

Only an automated request to “rate their customer service” — which is ironic, because there was no customer service at all

According to EU consumer law, the seller must issue a refund within 14 days after receiving the returned item. This legal obligation has been completely ignored.

The store was fully informed from the beginning that the refund was urgent, yet they chose to ignore both communication and responsibility.

I cannot recommend this shop to anyone who expects reliable service, respect for the customer, or a proper refund process.

Good afternoon. I am very dissatisfied with this store. I ordered glasses but had to return them. The store gave me a clear answer that they received my refund and that the money would be returned to my card soon. But it has been more than two weeks but I still haven't received my money, regularly writing to them by mail I haven't received a clear answer when I will get my money back. Especially a couple of days ago I received a message that my case was closed. But I haven't received any money.
I am very upset about this situation and worried about my money.
My case number is PLO799827822G.

From the cons, I had to wait a long time for my order. The order tracking process is not entirely clear.
On the plus side, I always got an answer to all my questions by email. The product came well packed, without damage.

Huge choice of sunglasses, always original brands, well packed and shipped on time. Sometimes you need to wait long as they ship from many different places (like recently Hong Kong), but it is worth it. The client service exists and really tries to help out. Sometimes with a small delay but that still is fine. The prices are very competitive, nowhere else do they have such a big choice of products with such big discounts.

Very decicated and eager to help team. Shipment was very quick and much earlier than anticipated. I recommend them!

Fatalnie!!!
Czekam na oprawki od 2 stycznia.
W międzyczasie oczywiście następowała wymiana e-mailowa. Pomimo, że strona jest po Polsku - odpowiedzi uzyskiwałam w języku angielskim. Tzn, wiadomości, bo na moje zapytania kiedy przyjdą oprawki, niestety nie odpowiedziano. Kontaktują się ze mną osoby, które posiadają rożne imiona i zbywają. Poprosiłam o zwrot pieniędzy. Nie wiem co mam dalej robić?, to zaproponowano mi inne oprawki, których nie chcę. To jakaś masakra.
Poniżej przykład wiadomości z wczoraj:
Dear Ewa,

Thank you for your e-mail. My name is Jeana and I am glad to be of assistance today. Due to a busy season, I have been asked to help. I apologize for only speaking English, but I will try my best to assist you. Please accept my apology if I misunderstood your e-mail.

Upon checking, I am afraid that we have not received your earlier emails. May I know the email address you have contacted us with?

As per checking your order, I regret to inform you that our restocking effort is taking longer than estimated. We are truly sorry for this unusual delay but note that our efforts are on-going.

These are the options we would like to offer you.

1. You can continue to wait for your order.

2. If you do not wish to wait any longer, you perhaps can consider an alternative with 5% discount? Below are similar items as your original order.

Very good service and delivery would definatley recommend.

My order was delivered to me fast and safely; in a great condition! I really appreciate the customer service for their help and support; I am fully satisfied of the service and the product.
For sure this is not going to be my last order at OptykaWorld