Simple and easy process and very friendly, knowledgeable. Happy to answer any questions you may have. Will definitely recommend. Thank you for a great experience.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience and wonderful staff/front desk receptionist. My company is four years in!! I only wish that this office had mail forwarding services!!! That’s a major disadvantage!!!!
Company replied
I was provided with exceptional professional services that removed obstacles out of my business way. Thank you very much Opus for caring and providing me with excellent services.
Company replied
This is a great option for small businesses just starting out that need a business address. They offer great services that can help your business with small or no staff. For me, the business address,... See more
Company replied
4.3
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
To your support Team
To your support Team, and i am forgetting her name.... My name is Cheryl Faulkner with Sweet Recovery RX. :) THANKYOU!!!! Thank you for giving me so much grace because me and computers are NOT FRIENDS!!! You (I am so sorry I can't remember your name) always go above and beyond to help me.
August 5, 2026
Reply from Opus Virtual Offices
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with our service. Your kind words are greatly appreciated, and we look forward to having the opportunity to serve you again.
Very easy to set up
Very easy to set up, professional and great service. Also a great location.
September 3, 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you so much for your wonderful review! We’re delighted to hear that the setup was easy, our service met your expectations, and you enjoyed the location. We truly appreciate your feedback and look forward to welcoming you again!
Reply from Opus Virtual Offices
Thank you for the 5-star review! We’re thrilled to hear you had a great experience with our service. We truly appreciate your feedback and your support, and we look forward to continuing to provide you with excellent service!
This was perfect and i like how they…
This was perfect and i like how they work with me
August 15, 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you for your 5-star review! We’re so glad to hear that everything worked out perfectly and that you appreciated the way our team worked with you. We truly value your feedback and are happy to be able to provide flexible, supportive service. Thank you for choosing Opus Virtual Offices!
Great Company
Great communication, follow-up, everyone I spoke to was professional. I would really recommend this company to anyone wanting to start a business. Worth it!!!!!
July 9, 2026
Reply from Opus Virtual Offices
Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced great communication, consistent follow-up, and professionalism from our team. Supporting entrepreneurs and helping new businesses get started is what we’re all about, so your recommendation means a lot to us. We truly appreciate your trust and kind words—thank you for choosing Opus Virtual Offices!
Reply from Opus Virtual Offices
Thank you for your 5-star review! We’re happy to hear that you had a good experience with Opus Virtual Offices. We truly appreciate your feedback and support, and we look forward to continuing to provide you with great service!
Ms James is an amazing asset to your…
Ms James is an amazing asset to your organization. I attempted to complete my onboarding but I did not know what I was doing. She was able to walk me through the rest of the process without leaving me feeling like a complete idiot. I need a woman like that in my life.
August 5, 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you for your wonderful 5-star review! We’re thrilled to hear that Ms. James made your onboarding experience so much easier and took the time to guide you through the process with patience and professionalism. We’ll be sure to share your kind words with her—she’ll be delighted to know how much her support meant to you. Thank you for choosing Opus Virtual Offices, and welcome aboard!
Reply from Opus Virtual Offices
Thank you for your 5-star review! We appreciate you taking the time to share your experience with us. We’re pleased to hear that you were treated well and received the level of service we strive to provide.
Thank you for choosing Opus Virtual Offices. We value your support and look forward to continuing to provide professional service and reliable virtual office solutions for your business needs.
BEWARE
BEWARE: Unfair Billing & Unauthorized Early Charges!
My contract renewal date was July 21, 2026. However, Opus prematurely charged my credit card $594 on July 15, 2026—6 days BEFORE my actual billing date and without my authorization.
When I requested a cancellation and refund before the new period even started, their support team refused a full refund and even tried to bargain with me over the phone to keep part of the money.
This is an unacceptable business practice. I have officially canceled my service and initiated a formal dispute with Bank of America for an unauthorized early transaction. Stay away!
July 17, 2026
Unprompted review
Samantha was my reason to truly come on…
Samantha was my reason to truly come on boarding such amazing 👏 company. She showed professionalism beyond what most companies have forgotten about working with new business owners. She is a great asset to your company and is very proud to be part of growing need for all business owners in the US.
July 16, 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Samantha made such a positive impression and played such an important role in your onboarding experience.
Providing exceptional support and treating every business owner with professionalism and care is exactly what we strive for, and we're delighted that Samantha exceeded your expectations. We'll be sure to share your kind words with her—recognition like this means a great deal to our team.
Thank you for choosing us to be part of your business journey. We look forward to supporting your continued growth and success for many years to come!
Beware Scam Type Business Model
During the 1st 20 days, calls were not being routed to me. The technical support team was able to resolve the issue but 20 days of no routed calls was a deal breaker for me. The terms of the mailbox did not specifiy that I would not have a physical mailbox assigned whereby to check mail periodically. I was told only after visiting the physical location that they assigned a "virtual mailbox" only. They scan in my mail and ask me what to do with mail, i.e. shred, discard or hold for pick up. No physical assigned mail box. I wanted and thought a standard mailbox with a key to access at my own lesiure was being provided. I also learned you can not forward mail and/or utilize a change of address form with the USPS for these type Commerical Mail Receiving Agengies. This is something they should disclose upfront. I canceled the service. The company is continuing to harass me about paying for a full 90 days of service when I learned in the 1st 20 days the service does not work for my business. My credit card company allowed me to dispute any future charges and black list this merchant based on the facts stated above. Still they call, email, text and harass everyday and are now threatening collections. I paid the 1st 30 days, just unwilling to pay for a 2nd and 3rd month. No calls, no mail delivered or received, so what service did I receive? My account is canceled, service suspended. Why cant professionals move on? They are still harassing me everyday. If the service is so great, they should be able to focus on other customers. Beware!
June 22, 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you for your 5-star review! We're so glad to hear that you found the process easy, smooth, and efficient. That's exactly the experience we aim to provide for every customer.
We truly appreciate your recommendation and look forward to continuing to support you. Thank you for choosing us!
Reply from Opus Virtual Offices
Thank you for your 5-star review! We're glad to hear you value both our convenient location and our customer service. Providing a great experience from start to finish is always our goal.
We truly appreciate your support and look forward to serving you again!
I love the service offered for me to be…
I love the service offered for me to be able to get an address. However, I am never informed of any mail or packages that are delivered to the address for me.
May 12, 2026
Reply from Opus Virtual Offices
Thank you for sharing your feedback. We’re glad to hear that you appreciate the virtual address services we provide and the value they offer for your business.
Keeping our clients informed about incoming deliveries is an important part of our service, and we would like the opportunity to look into this and assist you. Please reach out to our team so we can review your account settings and ensure you are receiving the appropriate notifications moving forward.
We appreciate your feedback and the opportunity to improve your experience. Thank you for choosing Opus Virtual Offices.
good customer service
May 7, 2026
Reply from Opus Virtual Offices
Thank you for your 5-star review! We're delighted to hear you had a great experience with our customer service. Our team is committed to providing friendly, reliable support, and your feedback means a lot to us.
I was provided with exceptional…professional services.
I was provided with exceptional professional services that removed obstacles out of my business way.
Thank you very much Opus for caring and providing me with excellent services.
May 8, 2026
Reply from Opus Virtual Offices
Thank you for your wonderful 5-star review! We're thrilled to hear that our team was able to provide exceptional, professional service and help remove obstacles from your business journey.
Your kind words mean a great deal to us, and we're grateful for the opportunity to support your success. Thank you for choosing Opus—we look forward to continuing to serve you as your business grows!
Very prompt & professional!
May 5, 2026
Reply from Opus Virtual Offices
Thank you for your 5-star review! We're so glad to hear you found our team prompt and professional. Providing efficient service and a great customer experience is always our priority.
We truly appreciate your support and look forward to serving you again!
Love this service!
May 2, 2026
Reply from Opus Virtual Offices
Thank you for your 5-star review! We're so happy to hear that you love our service! Your support means a lot to us, and we're committed to continuing to provide you with the excellent experience you deserve.
Reply from Opus Virtual Offices
Thank you for your excellent review! We’re pleased to hear that your experience has been professional, easy, and worry-free. Our goal is to provide a seamless virtual office experience, and we appreciate your feedback. We look forward to continuing to support your business needs.
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