Organic Life Start Reviews 3,831

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the baby formulas, noting their positive effects on their children's health and digestion. Many consumers highlight the efficiency of the delivery service, with orders arriving quickly and often ahead of schedule. The ordering process is frequently described as easy and stress-free, and the customer service team is commended for being responsive, helpful, and attentive. However, some customers reported dissatisfaction with the company's return and exchange policies. A few reviewers also mentioned receiving dented cans and expressed concerns about the company's response to these issues.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers are happy with the ingredients, clear... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping... See more

Order

People report positive experiences with order. Many customers find the ordering process easy and stress-free,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Based on these reviews

Rated 5 out of 5 stars

Hello everyone! I’m ordering formula from Organic Life Start sice my son’s birth, he’s almost 2yo now. I just want to say that I’m highly satisfied with everything they provide. High quality formulas... See more

Rated 5 out of 5 stars

I ordered Holle baby formula from Organic Life Start and had a great experience. I liked being able to track the shipment and see it pass through Charles de Gaulle Airport, which gave me confidence it... See more

Rated 5 out of 5 stars

Been using Organic Life Start since 2021 with my first child and now again with my second child. No issues ever with this company. They have competitive prices too and shipments are always on time. Th... See more

Rated 5 out of 5 stars

I've been thrilled with how quickly every shipment from Organic Life arrived—always right on schedule or even ahead of time, without any delays. I can't recommend this company enough—definitely my go-... See more


Company details

  1. #2 of 15 best companies in Baby Store
  2. #1 of 23 best companies in Online Food Ordering Service
  3. #3 of 9 best companies in Organic Shop
  4. #1 of 3 best companies in Outlet Store

Written by the company

Organic Life Start delivers organic European baby formulas to parents around the world! All formulas are shipped direct from the manufacturer, 7 days a week. We are one of the largest global distributors of premium organic European baby formulas, supplying parents with high-quality nutrition for their infants. Our company specializes in sourcing formulas directly from trusted European manufacturing supply chains, including HiPP, Holle, Lebenswert, Kendamil, & Nannycare ensuring 100% authenticity and adherence to stringent EU organic standards. With 7-day-a-week fulfillment operations, we process and ship orders within 24 hours, reducing transit times to ensure formula freshness. Our reliable distribution network allows 99.7% of orders to be delivered on time, with most shipments arriving within 2–5 days in North America and 3–7 days globally. Organic Life Start only stocks formulas that meet EU organic farming regulations, ensuring they are free from GMOs, artificial preservatives, colors, synthetic nutrients, and processed sugars. Many of the dairy-based formulas use milk from grass-fed cows raised on biodynamic farms in Switzerland, Germany, and the Netherlands. Transparency and customer support are at the core of our mission. We offer detailed product breakdowns, nutritional analyses, and side-by-side ingredient comparisons. With an average customer service response time of under 30 minutes and a team of experienced feeding consultants, Organic Life Start assists thousands of parents each year in selecting the best formula for their baby’s unique needs. We are here to be every parent's most reliable feeding partner, giving access to the best European baby formulas - delivered fresh and with full traceability from production to doorstep.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 90% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Beware

Beware. Shady business practices going on there. Over a month of delay for the shipment, and they offered to refund or send another deliver to make up for the delay, and then pulled the offer when I responded with my preference. Oh, and all 12 cans of formula showed up dented and in poor condition. Find another company to give your business to

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time purchasing baby…

Sharing my honest experience as a first-time buyer.
I wanted to share my experience since this was my first time purchasing baby formula from Organic Life Start, and I’m really glad I did.

I was hesitant at first, but it turned out great.
As a parent, I’m very careful about what I give my baby, but their clear product information helped me feel more comfortable.

Delivery was faster than I expected.
Shipping didn’t take long at all, and everything arrived right on time, which was a huge relief.

Everything came in perfect condition.
The packaging was secure, and the product looked exactly as expected.

It gave me peace of mind.
After using it, I felt confident that I made a good choice for my baby.

Definitely ordering again.
Overall, I had a great experience and would recommend Organic Life Start to other parents.
Eunjeong Choi

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

I used Organic Life Start for all three…

I used Organic Life Start for all three of my children. Most recently I had an order issue, that was my own fault(mistyped my email). They updated my subscription and fixed the email issue without any fuss. Their shipping is also fast and fop notch. Ana and Erika helped me this past time and it was superb.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

HIPP UK

The products, fee shipping and how fast it gets to us. Thank you!

March 21, 2026
Rated 5 out of 5 stars

Simple, transparent, effective

I didn't need to invest significant time, and I didn't have high risk. Everything was transparent in the process and updates were frequent and clear. I got the product I ordered as simple as it would be to get it off the shelf at a store.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t order from this company they are…

Don’t order from this company they are imitating another company‘s website and they take forever to mail your formula and then they have no way to contact them and they don’t respond to emails. I don’t even know if it’s a real company. I think it might be a scam and now my baby has no formula because of this dumb company.

April 8, 2026
Unprompted review
Organic Life Start logo

Reply from Organic Life Start

Hi Stacey,

I am very sorry to hear about your experience. I have searched our records thoroughly, but was unable to find an order or any email history associated with your name.

We also reached out via Trustpilot to verify your details so we could investigate further, but we haven't heard back yet. Is it possible the order was placed under a different name or perhaps with another store? If you have an order number, please let us know so we can look into this for you immediately. Please send it to care@organiclifestart.com.

Our customer service operates 24/7. I look forward to your response.

Rated 5 out of 5 stars

Great product

Great product! Quick shipping and excellent packaging. I was hesitant to add any formula for my breast fed baby, but this was a great product for him!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Customer service is top notch. I ran into a problem with one of my orders and I contacted customer service. They got back with me quickly and found a quick resolution.

March 20, 2026
Rated 5 out of 5 stars

Tricky Twins

We have three-month-old twin girls, and before finding HiPP HA, we went through at least 10 different formulas trying to find something that worked. It was exhausting - our babies struggled with acid reflux, congestion, choking, gas, and a clear dislike for every other HA formula we tried.

The hardest part was not being able to lay them down after feeds without spit-up and choking, no matter how long we kept them upright. Every feeding felt stressful.

HiPP HA has truly been a lifesaver. Our girls tolerated it right away, their symptoms improved, and for the first time they slept a five-hour stretch - something that felt impossible before.

We finally feel like we’re on the other side of a really difficult chapter, and I’m so grateful we found something that works.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing costumer service

organic life start has been amazing with letting me try HIPP HA formula for my son! I didn't want to buy too much to start and they sent me one package and got back to me right away! Their costumer service is incredible.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

So similar to breast milk! So grateful for Organic Life Start!

I'm giving 5 stars because this is by far the best formula! Also because I always have a good experience with customer service. They are always kind and helpful whether you need advice or a custom order , it seems they genuinely care about moms and babies and that is a lot nowadays!
Several years ago I was struggling with exclusively breastfeeding my baby and needed to supplement with formula but I was so against formula. It stinks. It causes constipation. The ingredients are bad . So many reasons to not start formula! That's when I found this hipp formula, a friend from my church was mixing a bottle for her little one and I always thought it was pumped breast milk till I saw her mixing it for her baby. I asked her about it and she was so passionate about it and had answers to all my questions, she gave me some formula to get started and my son did SO well with it! His bowel movements didn't change color or texture switching from breast milk to the hipp dutch! Also no tummy troubles or fussiness , gas or bloating! Also I've never had a sick baby (rsv etc.) I don't know if we've just been graciously spared by the Lord but it almost seems this formula helps with immunity as well , similarly to how breast milk helps with that.. Absolutely amazed and have recommended this over the years to family and friends .
My husband and I have 4 children and I've always turned to Hipp when I needed help with feeding my babies , currently I have a 5 month old baby exclusively breastfed till now and am just ready to start supplementing with Hipp .. I'm so happy to know all the ingredients are good and she won't suffer while gradually switching from breast to bottle.
One thing that's always worried me a bit is how far the formula has to travel to get to my front door , I have been nervous in the past tracking my orders to make sure I don't run out and that's something I hope this formula will sometime be available close by. That being said , shipping is usually fast and on time and customer service does a wonderful job with responding to emails if you are worried or need help with something!

March 27, 2026
Unprompted review

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