originalcake.co.uk Reviews 

Ordered the luxury chocolate cakes again this year so disappointed. Apart from them being at least 50% smaller than last year they arrived crushed on a bit of card covered by cellophane. Will not be ordering again.

A Biscoff Celebration Chocolate & Fudge Sponge Cake - 10 Inch was purchased via Yumbles.
The delivery was on time, the packaging excellent. Unfortunately, the packaging was not edible. Of the cake, the sponge was dry & uninteresting, the icing was far too sweet (stated by a person with a sweet tooth), the biscuits were soggy, being implanted in the cake (perhaps better packed separately).
Purchased as a gift for a special occasion, it was the thought that was most appreciated.
Sad & disappointed; will not buy again from this vendor.

I ordered on Monday 24th August for a Saturday 29th delivery which they charged me £8.75 for the 48 hour P&P. So in plenty of time for them to fulfill my requirements. The recipient got the cakes today 1st September. I ordered early knowing it was Bank Holiday Monday so she would get them before her birthday. I have emailed them to try to get the delivery charge refunded but like most of the other reviews no reply to that. They will not get further orders from me and I won't give details to friends or family for good service.
It is now Friday 4th September and still no reply from this company. Please be aware of the lack of customer services…

I received a mystery box and I was expecting to try a few different things. Every single one of them was a muffin. When it finally arrived, I couldn’t believe how badly packaged it was. Literally muffins in cellophane in a brown box they arrived hot as they’d probably been in a van for three days. I opened one of them and I have never tasted anything so foul in my entire life. Dry …full of additives and I was actually sick halfway through because it was so gross. I will even go as far to say that you’re better off buying Mr. Kipling because they are literally 100 times better than these things. I found it insulting that they actually think it’s okay to send people stale food packaged in the most abysmal way. I’m so angry because unfortunately I was hosting a tea for Cancer research and there was no way I was gonna give anyone that rubbish so in the bin they went. I wouldn’t even offer them to a homeless person. I had no idea just how bad they were not that I have ever bought anything like cake online but that’s it for me. I will never ever buy online from any cake retailer. Horrific experience.

Shocking service, terrible cakes. What more could you NOT want !!

Dispatch to delivery took 6+ days. By the time the muffins arrived they were stale. I only tried one and the overriding taste was of cardboard. I wouldn’t recommend. I wrote a complaint to the company but they declined to address the problem

Delivery came this morning very well packaged and delivered on day expected. These are great value and delicious cakes.

I have ordered twice from this company, first time to sample two cakes, arrived as expected, both cakes were lovely.
Then ordered in advance 2 further larger cakes for my joint birthday and wedding, the delivery was perfect and cakes were tasty, the lemon vegan sponge was more flavoursome than the plain. The fruit cake was stunning, many guests commented on how they enjoyed the cakes, asked where they were from.
I called twice about my delivery and the customer service were great. Definitely recommended

I received my Mystery Cake Box today and I am absolutely delighted with it. The variety of cakes included is excellent, with a really generous selection that feels thoughtfully put together.

For £12.95, this is outstanding value for money. The cakes look fresh and inviting, and it is a lovely surprise not knowing exactly what you are going to receive. I genuinely cannot wait to enjoy them with friends and family.

I would highly recommend the Mystery Cake Box from The Original Cake Company and would happily order again.

Ordered a Muffin box and Advent calendar, and was supposed to be delivered by DPD, which never happened and I waited home for them, parcel was dumped at my local Shell garage for me to collect which I cannot do. Emailed them to say this and basically got fobbed off with them saying it is outside of their control, when it very much is when they choose to use DPD.

I have bought the twelve days advent calendar and even though the cakes themselves have been really tasty the cost, the thinnest of the cakes and the fact that the cakes fall out of their sections (meaning that I’ve had to bend and damage the box to get one, has spoilt the experience of opening it on a daily basis). For the price the cakes need to be thicker and more secure. Such a letdown

2 products ordered via QVC on 18th Nov …still not arrived. Food items are sent straight from the supplier but in my case I have no idea where they are as I’m still waiting for shipping information to be sent. Zero communication from this company or QVC( also left them a 1 star review as they are as unhelpful) no response to emails or calls answered. Requested updates and asked for cancellation. Not heard a thing. Terrible experience . Taking money but not providing any service is unacceptable. I shouldn’t have to spend this much time chasing cakes.
Don’t advertise product on a TV channel and take money from consumers if you are not going to send the orders. I know this isn’t the original cake company official trust pilot page but hopefully warning customers of their shockingly poor service will stop others spending money ordering from them!

I ordered a small cake for my sister for her birthday, on the 18 nov for delivery the 3rd december to allow for a day or two of postage issues. And to make sure I gave plenty of order turn around time.

Four days before I received an email saying the items had been despatched and I had a tracking number. So, I though all was in hand. I then came across, in my junk mail, an email sent two days later from someone in their sales team saying there was an issue getting the cake out on time and was it ok to send it a day later. I replied saying yes, that was ok. I didn't hear back, I emailed again to confirm. still nothing so I called them directly.

At first they didn't want to tell me anything on the phone and were very curt. They then admitted there was still an issue and if it could be sent even later now. There was no apology, they did offer to send a different cake, but my sister only wanted a specific kind so this was not an acceptable offer. Also by now I had lost all trust in them.

Why I am so upset? Over all the manner in which I was contacted and spoken to, and or not responded to also. I have since seen that they also deal with business orders, so all I can suspect is because I am a lowly personal customer, my small order is far less important to them.

I am due to receive another cake from them for myself for Xmas, but have had no information if this has been sent either. Also supposed to arrive the 3rd.

You can be certain I'll never use this company again and I shall never recommend them to personal clients or buisnesses.

As the other reviewer says, ordered cake boxes on 5 November, query non arrival on 18th ...ignored. Get a dispatched notice on 20th then nothing...changed plans to be around for a delivery that didn't happen. No tracking, nothing. Big shame as was trying to use these for a charity hamper.