While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 334 reviews, reviewers had a great experience with this company. Consumers frequently praise the attractive product designs, smooth ordering process, and reasonable prices that make online shopping very pleasant and straightforward. Many buyers also appreciate the good quality and comfortable feel of various items, easily finding exactly what they needed for their daily lives and homes. However, some customers also noted serious issues with items arriving damaged, looking completely different from online product descriptions, or failing to meet basic expectations. Some people were dissatisfied with complicated return processes, poor communication, and unexpected international shipping costs or restocking fees when trying to send items back.

What people talk about most

Product

Clients share ambiguous opinions on product quality, as while many reviewers praise items like boots,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising top quality products, great watches, and... See more

Order

People report ambiguous experiences with order, as some reviewers find the platform very easy to use with... See more

Website

Users describe ambiguous interactions with website, highlighting an easy-to-navigate layout, a simple buying... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising fair costs and great value on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been looking for a large scale paper lantern for some time. I found it thanks to Orntli and the options of different diameters really helped. There's just a slight problem with the websites searc... See more

Rated 5 out of 5 stars

I did not find any negative attitudes of the company's staff ,as they were always quick in answering always timely. I have again placed my order this morning for two items instead of my previou... See more

Rated 5 out of 5 stars

I had many questions about the Bella light. Orntli customer service were excellent they were prompt in replying to me and very detailed in there information about the effect I was trying to achieve.

Rated 5 out of 5 stars

Speed of purchase ads without the remote hand held transmitter. If so 2 please delivery. Can you supply electric collara


3.9

Great

TrustScore 4 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(469)

468 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sweater I bought at Orntli was truly geat!

The sweater I bought at Orntli was truly great. I was looking for sweaters with turtleneck and specific colours. I visited many shopping sites world-wide without success. I finally found a site and that was Orntli. The price was much less expensive than other shopping sites who carry turtleneck sweaters.
So I put an order with one color, wondering whether the sweater is truly with high-quality. The sweater arrived today and it was just in my taste in colour and in the quality of the material. Thus I put another order with two different colours.

November 11, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT ORDER FROM ORNTLI

DO NOT ORDER FROM THIS COMPANY.
My experience with Orntli has been absolutely terrible. I received damaged merchandise that looked very cheap, but when I requested a refund, the company refused to provide a prepaid return shipping label and demanded that I pay for shipping back to CHINA, not even Norway, myself.
This is despite their own return policy explicitly stating that the seller covers return shipping for damaged items.
I was willing to return everything, but the company falsely told my bank that I had refused to return the merchandise and wanted to keep it, which was lie.
Instead of honoring its own policy, Orntli repeatedly offered me discounts rather than processing a proper return and refund. I didn't want to keep items I paid almost $400 for that look like they cost $9. I just wanted to ship them back but without paying shipping fee which would be over $100.
My bank has since reopened my chargeback claim after I submitted the original correspondence confirming my willingness to return it and screenshots of the company's return policy.
Damaged products, refusal to honor their own return policy, and misleading statements to a financial institution. This is completely unacceptable.
I strongly advise anyone considering ordering from Orntli to think twice. I would never buy from this company again.

August 9, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing Experience

Extremely Disappointing Experience – Not Recommended!

I purchased a watch from the Orntli website, only to receive a defective product. More than six months have passed, and I am still waiting for the refund I am entitled to.

Unfortunately, this has been an extremely frustrating and disappointing customer service experience. Receiving a faulty product is something that can happen, but leaving a customer waiting for more than six months without issuing a refund is simply unacceptable and shows a complete lack of responsibility and respect for customers.

A company's reliability and customer service are truly tested when something goes wrong, and in this case, Orntli has completely failed.

I strongly advise anyone considering purchasing from this website to think twice before entering their credit card details.
חוויה מאכזבת ביותר – לא ממליץ!

רכשתי שעון דרך אתר Orntli וקיבלתי מוצר תקול. מאז עברו יותר מחצי שנה, ואני עדיין ממתין לקבלת ההחזר הכספי שמגיע לי.

לצערי, מדובר בחוויית שירות גרועה ומאכזבת במיוחד. לקבל מוצר פגום זה דבר שיכול לקרות, אבל להשאיר לקוח במשך יותר מחצי שנה ללא החזר כספי – זה כבר חוסר אחריות וזלזול בלקוח.

מבחינתי, אמינות ושירות לקוחות נמדדים דווקא כשמתעוררת בעיה, ובמקרה הזה האתר נכשל לחלוטין.

ממליץ לכל מי ששוקל לרכוש באתר לחשוב פעמיים לפני שהוא מכניס את פרטי האשראי שלו.

June 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The product is good and I’m satisfied…

The product is good and I’m satisfied with the purchase. However, although shipping is advertised as free of charge, an additional shipping fee is still charged. That’s a bit misleading, but overall it’s okay and doesn’t change my positive impression of the product.

November 9, 2026
Unprompted review
Rated 1 out of 5 stars

This website is just a chinese store, lamp came with no instructions and electrical work needed for assembly

This website is basically a chinese store that tries to look like a legit store selling products. In Europe is shown as being Norwegian but the lamp we ordered can from China. Took weeks to even ship and even more weeks to arrive.
The lamp came in a carton box with no instructions and with electrical work needed to assemble the lamp.

Basically just avoid this website and buy from a real store.

November 9, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

This website is shit

This website is shit. Every time I order an item it gets canceled and they refund my money saying that the price was wrong and they send me a higher price for the same item. They did not honour my 30% code that they issued for writing a positive review. I would shop somewhere else.

November 6, 2026
Unprompted review
Rated 1 out of 5 stars

I had terrible experience with this…

I had terrible experience with this shop. I really cannot believe that those positive reviews aren’t bought by the company. My experience in a nutshell:
1) Item (lamp) was of very low quality, sent from a chinease supplier.
2) When I contacted the shop (they don’t provide the return address, you need to explicitly ASK for the return address), they took very long to respond, clearly prolonging the process on purpose.
3) Then they told me that the return shipping fee will be free, but in the next e-mail they „offered to expedite” the return of the money by spending 20% of the item value on shipping fee. Then they stopped responding to emails.

In short: very low quality of products, TERRIBLE customer service.
Clearly a drop shipping business.

October 29, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

easy website to navigate

easy website to navigate, with nice products. there was a problem with the first time I ordered a product but the response was quick and the matter resolved

November 1, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look