Great range of products and the prices are brilliant. There is a bit of work to do on the delivery tracking and returns side of things. I've ordered a few times and the packages generally turn up befo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love the prices but after ordering a skirt when it arrives was way to big . I double checked the size chart and it was correct I wonder why sizes are to big than original size advertised... See more
Company replied
I think Otrium is great, very good outlet prices (not like others who barely gives you a discount!). However their filtering on the site is pretty awful. If they fix that I believe they'll be great.... See more
I ordered the Marciano by Guess Dallas straight - more like cigarette - pants (trousers) in pale pearl, size 38, and they arrived today. Absolutely fabulous! Great faux (polyester) moss crepe material... See more
3.1
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality
Excellent quality, great price and prompt delivery. What's not to love. AD
October 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Scam? Waiting on a refund of over £65 for…
Waiting on a refund of over £65 for shoes that were sent back two weeks ago.
Tracking shows delivery to warehouse and AI responses are frustrating.
I’ve sent proof of postage and proof that the warehouse has received the item.
The annoying thing is that I just wanted a different size.
Please send refund.
October 13, 2026
Reply from Otrium
Hi,
thank you for your review and your honest feedback.
We’re sorry that your refund took longer than you expected and that the communication was frustrating. Your refund was processed on 10 November, and it should reach your account within 3 working days.
As explained by our team via email, once the return arrives at our warehouse in the Netherlands, the refund can take up to an additional 14 days to be processed.
If you need any further help, please contact us via the contact form in our Help Center and our team will be happy to assist you.
Kind regards,
The Otrium team
Good range and choices at great prices
Good range and choices, easy to order, quick delivery, great quality. What's not to like?
October 20, 2026
Great service … great merch… happy to…
Great service … great merch… happy to pass the word.
October 22, 2026
All round - very good, can't fault.
I was able to buy the brand I normally buy at a reduced price. Delivery was by Royal Mail so it arrived when scheduled, well-packed and in perfect condition.
October 22, 2026
Reply from Otrium
Hi Estera, thank you for your review.
We're sorry to hear you only received 2 of your 5 items. We can see our team is already looking into this with you by email and has asked for some additional information to investigate further with DHL.
Once we receive the additional document signed, our team will help you further. If you need anything else, our team is here to help!
Kind regards,
The Otrium team
A great website for grabbing designer…
A great website for grabbing designer gear for excellent prices
October 21, 2026
Customer service is non-existent
Customer service is non-existent. I have emailed countless times to sort out a QR code to return an order valuing almost £100. Day after day I send an email and get no response.
November 4, 2026
Unprompted review
Reply from Otrium
Hi,
Thank you for your review, and we’re really sorry you had to wait so long for a response about your return label. That’s not the experience we want you to have.
We’ve now been in touch with you by email and are working on getting your return sorted as soon as possible.
Kind regards,
Team Otrium
Game of two halves
Game of two halves ! I think the prices/sales are good but it's tainted by the fact that returns need to be paid for . With online clothing and different brands using different sizing you can find yourself paying £5-£6 for delivery and £5-£6 to send the item back if it doesn't fit . Paying up to 12 for no item is not acceptable.
October 20, 2026
Reply from Otrium
Hi Duanw,
Thank you for sharing your feedback. We understand that return costs can be frustrating, especially when an item doesn't fit.
At Otrium, we aim to offer items at the lowest possible prices. We charge return costs separately to help keep our product prices as low as possible and to be transparent about what you pay for transport.
Please note that if you return your entire order, the original shipping costs will also be refunded.
Kind regards,
The Otrium team
Absolutely no issue with this retailer…
Absolutely no issue with this retailer , just try and know your size , as it’s important to remember sending items back are going abroad and so refund process takes a lot longer than uk companies. But great bargains to be had. Also check for regular special additional discounts
September 8, 2026
Unprompted review
You cannot contact the customer…
You cannot contact the customer services and returning ( received two different shoes in the same box) is taking so long going to different country.
October 17, 2026
Reply from Otrium
Hi Liliana,
We're sorry for the mix-up with your order and apologise for the inconvenience this has caused.
We can confirm that your full refund was issued on 9 November. The amount should be visible in your account within 3 working days.
Once we receive the return package in our warehouse, it can take up to 14 calendar days to be processed and your refund issued. We understand that the international return journey can make the process feel lengthy, and we're sorry for the frustration this has caused.
You can always contact our team via the contact form available in our help center, we will be happy to assist you.
Kind regards,
The Otrium team
Issues with product/delivery. Wasn't clear that cushion would come…
Apologies! I put my review on the wrong website.
October 19, 2026
Reply from Otrium
Hi Val,
Thank you for taking the time to leave a review. However, it seems that your review may not relate to an item purchased from Otrium. We are a fashion company specialising in clothing, shoes and accessories, and we do not sell the type of product described in your review.
If you need assistance, our team will be happy to help you!
Kind regards,
The Otrium team
Trainers
I bought 2 pairs of trainers, absolutely beautiful and not that kind you see everywhere. The sizing was correct, the quality undeniably good, the delivery bang on 5 working days. Reading some reviews I thought I was lucky, but it is not about that.
One of my pairs had a slight problem being the last pair my size, so I got in touch with them, immediate AI response, 2 days later a customer service representative got in touch. We solved the problem in max 7 working days. This is what I call excellent customer service.
Very polite, very prompt and ready to listen to your suggestions as well.
Would I order from them again? YES, definitely.
October 17, 2026
Delivery on time and prompt,
October 17, 2026
Not happy as I did not receive my order…
Not happy as I did not receive my order and some else order.
October 14, 2026
Reply from Otrium
Hi Sheerah,
We're very sorry that you received someone else's order instead of your own. This is certainly not the experience we want to provide.
Unfortunately, we are unable to resend your original order. However, you can return the incorrectly delivered items free of charge and receive a refund.
Please make sure to check our FAQ article "I received someone else's order" for instructions on how to proceed.
If you need any further assistance, our team will be happy to help.
Kind regards,
The Otrium team
Great products lots of choice excellent…
Great products lots of choice excellent prices easy to order fast despatch and delivery Many Thanks
October 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.