OTTO Reviews 116,069

Dear Otto cars,
I am writing to express my sincere appreciation for the exceptional support I received from (DEBBIE) the PCN Dept.
She was incredibly helpful, patient, and professional throughout the entire process. I had been facing a challenging issue, and she took the time to fully understand my concerns and resolve everything efficiently. Her clear communication and dedication made a significant difference, and I truly felt supported every step of the way.
It is rare to come across someone so committed to providing such high-quality service. She is a real asset to your company, and I hope her efforts are recognized.
Thank you once again for the excellent service.
Kind regards,
Mohammed

I have purchased many items from Otto over time, and in most cases their support team has responded quickly whenever an issue arose. Overall, my experience has been very positive. Aside from a few minor exceptions, I am satisfied with both the service and the reliability they provide. I would like to express my appreciation for their customer support and the quality of their service.

The only problem I have is for you to stop using Hermes

Just horrible. beside the fact that all items are more/much more expensive than (the same items, of course) in any other store, the customer service is the slowest and the most awful: no help. I made a purchase with the seller: 'chic4home' of 3 pairs of stockings, I received only 2 pairs that were in already opened packages, one did stink of smoke and the other one had dog's hair on it!Unbelievable but true. I have obviously sent it back, and the seller: 'chic4home', denied refund because of 'broken/opened hygiene sealing', funny thing: as I said there was no hygiene sealing! Beside the stoking being disgusting. Otto did nothing about it no matter my many Emails they said that the can't help. Never again that seller (a thief) and Otto.

Very good and fast delivery

For me the BEST Online Shop!
Service´s from A to Z = TOP

Congrat´s Otto Team, Keep up the Good Work 👍

Great shipping times and very good customer service

My pillow order never came. I payed and later I just got answer that I need to contact seller???
Over and over again...
Really
I would expect that OTTO needs to deal with sellers, not me!
And I requested a refund, again same lame answer, contact seller, and wait, wait , wait ....
OTTO company responsibility leaves lot too be desired.
I am never again ordering anything from OTTO.
I just hope I get my money back.
And I feel that the answer from OTTO will be : "You need to contact seller or customer service email" Without any solution.

My partner and I ordered a wardrobe. We ordered it in the color champagne, on the website it looked like a beige ish color with a pink tint to it. Unfortunately when we got it and started putting it up we quickly found that the color of the wardrobe did not match the color on the website. We thought they sent the grey one (yes the color was that different that we thought it was the grey model) and so we contacted Otto. They sent us some color samples, and it turned out that we had indeed received the correct color. We wrote them that the color on the wardrobe did not match the color on the website, to this they simply responded that there could be slight differences in color…. Sorry it’s not a slight difference when the product you think you get is beige with a hint of pink and you then get the product and think it’s the wrong product that has been sent because it looks grey.
Now they refuse to do anything about it, all we want is a simple refund, not asking for a full refund.

Reuben was very helpful at collection, process is simple and easy.

Dear OTTO never ever again ! By far the worst place you can order home appliances from. Regardless of purchased guarantees the process of replacing an item has taken over a month and 10 emails. The service partner doesn’t answer calls and or hangs up on you after being on hold for long periods of time , and the games don’t stop there. Even after the service partner finally came and deemed the refrigerator unrepairable I still had to wait and go back and fourth with customer service to get the item returned. I had the refrigerator about a year before it broke and it will probably take me equally as long to get this junk out of my house and my refund. Terrible business processes and I don’t recommend this to any one !

I closed a cruise tour for tomorrow, December 31. I had already paid for everything, me, my wife and my children. The company contacted me today, 1 day before the tour, to charge me extra - 750 dollars per person. An absurd and total lack of respect for the tourist.

Disappointing customer service. I didn´t even try to return my article yet, but wanted them to know that a matress I bought had bugs in it and was partially destroyed through that. I was open to fix it but it worries me that an item otto brought into my household caused this. The customerservice was so disappointing and tried to avoid me, stopped replying to emails, without explaination refused to give me details on how the matress was produced or stored and overall didn´t work as I would expect from a customer service.

I had a very bad experience with Otto that has completely destroyed my trust in the company.

I ordered two products, both of which I returned less than a week after receiving them. The return was sent together in one package, and I have the official postal receipt proving that the return was made correctly and on time.

However, Otto later claimed that only one of the two products was received. What makes this even worse is that the return was only registered in their system more than a month later, and only after repeated complaints from my side. Despite providing proof of return, Otto simply stated that they “trust the company from which the product was purchased” and therefore my word and my receipt mean nothing.

As a result, I am now being forced to pay for a product that I did return.

This handling is unacceptable. Customers should not be held responsible for internal warehouse or processing issues, especially when they have proof of return. The lack of accountability, the long delays, and the dismissive communication show a serious failure in customer service.

I strongly advise others to be very cautious when ordering from Otto, especially when it comes to returns. If something goes wrong, you may end up paying for it—even when it’s not your fault.

Update 22.12.25

After further communication, Otto has now cancelled the invoice and resolved the issue. While I appreciate the final outcome, the process was very stressful and time-consuming, and it required persistent follow-ups from my side

They have terrible and racist customer service ladies. They hang up on you, one particular woman called Katrin. I have been shopping electronic goods from them, but this time around i didnt realize how terrible their customer service has been. They dont want to address the main issue and would just direct you to write an email instead

OTTO really impressed me. The ordering process was quick and simple, and I loved how clearly everything was explained. My package arrived on time and in perfect condition. The quality of the product was exactly what I expected — maybe even better. Customer service was also friendly and helpful when I had a small question. Overall, a very positive and smooth shopping experience. I’ll definitely shop with OTTO again!

I bought several household items as well as a washing machine with OTTO and everything went very smoothly and professional. Had some returns of smaller items too and this was also handled very well. Can recommend.

I have been a customer at Otto for over 30 years. It used to be called "uncle Otto" in my home because my children never suffered going without.
I have always been treated with respect and help. The service centre has NEVER been unhelpful or rude in fact I have to say they are the best people I have dealt with in this service sector.

Otto product are really bad they sell refurbished product same as new product and their warranty service also very bad talking from experience