Ottostore Reviews 

The first thing to arrive was a mixer. It doesnt work properly. Will only go on one setting, but fortuneatee that is the one I usually use. I also ordered a garlic fermenter - waited about two months. it arrived today and is going back. All instructions and labels are in chinese. Inside is teflon or similar. Wouldnt use it and it is functionally useless if you dont read chinese. Not Impressed

Item has not arrived. Cannot contact store. I have tried emailing no answer. Phone seems to be disconnected. Chat bot doesnt reply. I purchased gift for christmas and paid extra for shipping and has not arrived and no correspondence. Very dissapointing

Hopeless , trying to contact but no response

Bought a hair straightener for my fd as a Christmas gift and didn’t receive any update regarding the order status. Didnt know I will not get the product until I email them and was told my order got cancelled because of discontinuation. However, the order link remains the same, meaning that if I didnt check with them i will never know the order got cancelled. And their reply via email isnt even up to standard in terms of customer service. Please do not shop with them. I unsure if i can get my money back.

scammed me over $600
it has been an ongoing issue for over a month now and I am certain they are just going to take my money.

I will change this review if they prove me wrong and actually help me.

I bought a flash light from ottostore and I was scammed it took payment from my bank on the 6th of February 2022 never received the flash light no response from there emails or calls nothing

Mixed experience
I purchased an e-bike from Otto in Sept 2021 as my first e-bike. I chose Otto as I liked the shape of the bike and the price was reasonable. My intention was to see if I like e-bikes before I start investing in further investment such as additional batteries.
Since the purchase I have loved my bike and have used it extensively. in early Dec 2021 I decided to purchase an additional battery to extend the range of the bike. I ordered the battery online and it arrived within 5 days which was delightful as I wanted to use the bike over the Christmas break. Unfortunately the battery had the wrong connection so I could not use it.
There is no point in trying to ring this company as they never answer it however they do eventually respond to emails. I let them know that I will come over to their warehouse and replace the battery with one that has the right connection.
I drove to their warehouse (2 hour round trip) and after some discussion got a refund for the battery and was asked to find cash to pay for the replacement battery as they did not have merchant facilities to accept credit cards. I drove to a local bank to take out the cash and when I got back to pay for the new battery I found that the replacement is not exactly the same size as the one fitted to my bike which was purchased a few months earlier (it was a few centimeters longer so would not fit the cradle on the bike). At this stage I was told that they don't make that type of battery any more and it is discontinued. I was completely devastated as I had purchased a bike in Sept and now I can't buy an additional battery for it. I left their warehouse completely disappointed having invested a total of 3.5 hours of my day.
So in short I love my bike however if you wanted to purchase a bike from them and needed an additional battery I would suggest you purchase it at the initial purchase as this company has so many similar looking batteries that are all different and are useless unless you are lucky.
I have yet to receive the refund but I have no doubt I will as it will take a few days to process. If I don't receive I will certainly be on this site again to express my feelings.

This company never answers the phone. Terrible service.

The customer service is good and they provide everything that i need. The quality of the makeup case is very good. Highly recommended.

Appearance: good-looking, good-looking imaging effect: very good product quality: heavy feeling should be good response speed: good overall evaluation: very good and easy to operate, stupid people like me can do it well and give a lot of things What I have to say is that the logistics are really fast ❤️❤️

Customer service is really bad. At least for now stay away from it.
They offer a different variety of products that is why I decided to purchase with them. However, I have ordered 3 items that suppose to come in 3 days, after 7 days I got one out of the 3 items.
I don’t really know where are the 2 because they don’t answer phone calls and emails (I have tried to contact them a couple of times).

I bought an edike from ottostores.au throu ebay and the hole experience has been stressful from the start I look for a couple of days to try and find the bike that best suited my needs. When I finally pick and payed for a bike I received an email saying that it had been shipped. Then I received an email explaining they didn't have the colour I had ordered would I except a different colour, which I replied OK, the I received another email telling me they were out of stock but would I be able to wait until the end of April for new stock. When I requested my money back I received another email saying it had been shipped. The Ebike did arrive a couple of days later than the date I was given. The Ebike that I received came with instruction written in part a language I dont understand and they also seem to be for a different model so they are of no real use. Finally the advertisement isn't real clear. A real bad experience all round.

Note that there is no reviews about this site anywhere.