Banner for OTTO Work Force

OTTO Work Force Reviews 

724
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 348 reviews, reviewers had a great experience with this company. Customers frequently share that the staff members are exceptionally friendly, supportive, and always ready to assist whenever needed. Reviewers often highlight finding decent job opportunities and comfortable housing that help them settle down successfully. However, some people mentioned that internal disorganization and poor management led to frustrating challenges with work schedules. Some reviewers were not happy with the long distances between accommodations and workplaces, alongside inconsistent communication from certain coordinators. A few consumers also pointed out difficulties regarding sudden changes and less reliable support when handling their specific everyday support requests.

What people talk about most

Staff

Users describe ambiguous interactions with staff, as reviewers expressed deeply contrasting experiences.... See more

Service

Reviewers highlight positive aspects of service, noting that consumers find reliable support for jobs and... See more

User experience

Consumers find user experience to be ambiguous, as some reviewers express great satisfaction with flexible... See more

Customer service

Clients share ambiguous opinions on customer service, as some reviewers express great satisfaction, praising... See more

Location

People report ambiguous experiences with location, as some reviewers express great satisfaction, describing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 4 out of 5 stars

The experience of the job it was very well, but the location and the conditions of the rooms, not to much. In these days go to job with the bike it's not a problem, because it's not cold, but in wint... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.9

Great

TrustScore 4 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(724)

676 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Told us we would get a good…

Told us we would get a good accomodation, with individual rooms, and even a studio for two people. We explicitly said we didn't want to be on the countryside, or in the middle of nowhere, because we already had a bad experience with it. They told us no problem, and gave us a place in the middle lf nowhere on the countryside. We have to go by bike to work, and if it rains or snows or whatever and we get soaked, it's on us, nothing provided from OTTO to help with it. Very dissapointed after hearing so many good things from other people.

November 11, 2026
Rated 5 out of 5 stars

Hi OTTO

Hi OTTO
Thank you for service and support. I personally I appreciate everything and the opportunity you give me to work with one of big company in netherlands 🇳🇱 I don't take it for granted.

November 11, 2026
Rated 1 out of 5 stars

-POOR SERVICIES-

-POOR ORGANIZATION!
-NO SUPPORT OR PEOPLE SUPPORTIVE FROM OFFICES :
-THEY JUST LOOK FOR PERFECT SLAVES TO MAKE THE PROCENT FROM THEM WORK .

I started at Albert Heijn in Amsterdam with this agency and after two weeks they did not make me access card to enter i work here from 3 weeks and somehow they can’t make me an ID because they simply STUPID ALL OF THEM .
If you have a little self esteem please do not colaborate with OTTO WORKFORCE!!

November 10, 2026
Unprompted review
Rated 1 out of 5 stars

About the Bulgarian office represented…

So, big, and useful text.
About the Bulgarian office represented by Victoria Mi...va. Since this is the first time I have been treated like this, it shames the brand, the recruiters, and human rights. I wrote to her personally. I have experience in logistics as an administrator, QC, and as a recruiter. I urgently needed money and was ready to work as a scanner. She got lost on my questions about the contract – whether it was zero hours or not, about shifts, and about accommodation. But knowing that this is not a small brand, I called her again, from Bulgaria itself, since I sometimes live in Finland and Canada.

She asked me to install Viber. She said that, in her personal opinion, she does not give information over the phone or by email. I told her three times that there is no space on my phone for Viber and asked her to speak over the phone or, for now, use WhatsApp. I did install Viber, sent my real data, and when I called again – the same thing. I had been advised not to write to her.

I come from a respected dynasty, but it just so happened that I could also work as a scanner at DHL, on day or evening shifts. So, people who urgently need fast work – this is not the place. And this behavior is like a juvenile thug: she asks you to call her, and then // talks on the phone with someone else and hangs up, which can be heard! : ) Saying she will call back, while asking you to call! Don't waste your time, I didn't understand her English either.

She wanted to check me and my English, even though I have a Bulgarian passport through my father, and have lived 10 years in Britain, three years in Ireland, and two years in Canada – my English is at least C1. And when she decided to speak English with me, it was like someone who doesn't have a knack for English, with such an accent and manner of speaking that it is very unpleasant to hear. She doesn't know that it is natural – some people are gifted with languages, and some are not. But she will deliberately lie and will want to offend. But as a result, only the black cat has no luck.

If anyone has a university degree, experience, and is a socially active person like me, respect yourself. If you are asked to call back, or they don't call you back themselves, then you understand that playing with your time is expensive. By the way, I have experience in consulting as an administrator of a public organization, and I suggested we set a time, as everyone does, to avoid this. She replied: yes, after 9:00 you can always call. It's mind-boggling and provokes aggression. Therefore, respect yourself. Don't dirty yourself. Treating someone like this is a violation of human rights. And human dignity. She will find someone to deceive, but not you. For to management, please teach her, to be a real recruiter, or human... Hope that will help to someone else.Ако след общуване с нея започнат да ви спамят изведнъж, или мен, или има изтичане на данни, ще знам от кого е. Тъй като лични данни на същества с такова поведение в живота не съм предавала и няма да предавам. В случай на нужда ще знам какво да предприема, ние също сме граждани на Европейския съюз, и да се живее в неуважение или измама трябва да бъде забелязано. Спряно.

November 9, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this agency

The job itself is fine, but their accomodation partner(Labour housing) is horrible. The manager from one of their locations is violating our privacy rights all the time. You can report this to Otto as many times as you would like, they won’t move you or do anything about it. To them you are just a number and you will be treated as such. For context, the accomodation is in the middle of a forest in Belgium, with the closest store being at 8km. There’s no bicycles even though everyone kept asking Otto about them. Work is 1 hour and 15 minutes away with the car. We might have been unlucky in the accomodation department, but Otto doesn’t care at all about their people.

EDIT: They have also started stealing hours from the payslips and not pay the full ammount. It’s been 1 week since they stole 5 hours and I didn’t receive a single reply about it. This week they stole 2 hours as well.

October 9, 2026
Rated 3 out of 5 stars

improve accommodations

improve accommodations

November 8, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Aaron,

thank you for your feedback. If you’re experiencing any issues with your accommodation, please contact your location coordinator so they can look into the situation and help you further.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

All good

All good, work will be work - menial but not hard - accomodation is proper. Most of the bad things happen to you because you coworkers are uncivilised, NOT because of Otto. They are solid!

Usually, it is very easy to earn between 400-550€ a week.

November 7, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thanks for sharing your experience! 😊 It’s great to hear that you see OTTO as a solid agency and that you’re satisfied with the accommodation. We really appreciate your honest and down-to-earth feedback.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

All good

All good,besides schedule. Schedule is not bad but the changes is so quick.

November 7, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Bogdan,

Thanks for your feedback! We’re glad to hear that overall you’re having a good experience. We appreciate your comment about the schedule as well. 😊

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Not professionals dont organice well…

Not professionals dont organice well yourself even a little embarrassment this is from my Point of View me gustaría y me hablar con algún responsable

November 4, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Nomar,

thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. We’ve passed your request to the appropriate colleagues so they can look into the situation. You’re also always welcome to visit your OnSite office and speak directly with the coordinators there.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I’m very happy with this work and I…

I’m very happy with this work and I still idont have any problem thanks for your

November 4, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Ahmad,

Thank you! We’re so happy to hear that you’re having a good experience with us. 😊 We really appreciate you taking the time to share it!

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Everything went smooth

Everything went smooth, from fist contact and recruitment to housing and starting work. The e-bike is great, althoug i think it need a service because it's a used one and the sadle is tilting a bit. If there would have been no cyber attack insident at Alber Heijn everything would have been just fine. All in all i think so far things are good.

November 4, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Cristian,

Thanks for sharing your experience! 😊 It’s really nice to hear that you've had a smooth start with OTTO and that things are going well overall. We hope things continue to go well for you!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

My experience is good

My experience is good, I like the colleagues that I am working with, I like going work every time. The equipment and facilities there are good to do my job. Management is great

September 13, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Yaroslav,

Thank you! 😊 It’s great to hear that you enjoy going to work and feel comfortable with the people around you. A good team can make such a difference. We hope you continue to have a great experience with OTTO!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Excellent

Excellent! They take care of everything - you have just to work! ❤️

November 5, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Adrian,

thank you for the great review! We’re really happy to hear you’ve had such a positive experience with OTTO. ❤️

Kind regards,
Team OTTO

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look