Very poor warranty support – still unresolved after more than five months
I purchased an Outdoorchef gas grill expecting premium quality and reliable after-sales service. Unfortunately, my experience with the warranty process has been extremely disappointing.
On March 2026, I submitted a warranty claim to the official Outdoorchef distributor because two of the burners had failed. More than five months later, the issue is still unresolved. The local distributor (Kraljzara.si) has been extremely unresponsive, despite several reminders.
I also contacted Outdoorchef directly. Initially, they replied promptly and apologized for the inconvenience, which gave me hope that the issue would finally be resolved. However, nothing actually happened. I had to follow up again just to receive another response. Outdoorchef informed me that they had contacted the Slovenian distributor several times but that they could not process the warranty claim directly because the distributor was responsible.
As a customer, this is simply not acceptable. My contract may be with the local distributor, but Outdoorchef is responsible for the quality of its authorized service network. Customers should not have to spend months chasing both the distributor and the manufacturer for a straightforward warranty claim.
The most frustrating part is that this happened during the entire barbecue season. I bought a premium grill, yet I have been unable to use it properly for months because of a warranty issue that should have been resolved quickly.
At the time of writing this review, I still have not received the replacement burners or any solution to my warranty claim.
Very disappointing experience with both the local distributor and Outdoorchef's warranty support. So this was my fist and my last purchase from Outdoorchef and Kraljzara.si.