Outlet Piscinas Reviews 

Great product and excellent customer support!

1 star is already to generous…

Absolutely terrible expérience. For a company selling premium pool equipment, this level of product quality and customer service is unacceptable.

Selling an €800 pool robot is easy. Providing a product that actually works and taking responsibility when it doesn’t is apparently much harder.

SAVE YOURSELF TROUBLE: DON’T BUY FROM THIS COMPANY

Great experience and customer service. I needed a custom pool cover and they handled the order seamless through whatsapp. It was shipped and delivered promptly. I had a few minor questions on how to use the product and the aftersales was fast and efficient.

Excellent service by Cristina and very fast delivery.

Could recommend the fast Service, best price and the delivery was very quick. I could Install the Aquagem Pump and she runs silence and very well.
Top!

Pool cover roller mechanism ordered. Website indicated 5-6 days shipping. 24 days later, no delivery! Emailed customer services & 48 hrs later, goods arrived.
Unfortunately, the wrong goods had been dispatched. Emailed customer services again, requested urgent replacement (in time for Easter & grand kids). No luck, Easter cancelled with grand kids, still waiting for a reply from customer services. NOT RECOMMENDED!!

I ordered and the website say delivery in 3-5 days.
Now, more than 20 days later no product, no response from customer service, no reaction on my question to cancel the order.

Update:
After a couple of days I got the refund without any problems.

No fuss ordered, asked where my order was, and it was on it's way. Good price as well
Most excellent

Delivered a lower specification pool filter despite written confirmation the product I had ordered was as advertised and imaged on their website:

1. I ordered a pool filter then asked for confirmation that the filter would be as advertised (pictured) on their website.

2. Written confirmation was received this was the situation.

3. The product delivered was not as advertised and confirmed but a lower specification unit.

4. I requested the unit be returned.

5. The unit was collected but no confirmation was received concerning refund of my payment.

6. The customer service department stopped responding to my emails.

7. After 8 weeks of no response I used my credit card company to dispute the transaction.

8. After being forced by the card company to respond Outlet PiscinasI sent a credit note. This was 4 months after they supplied the wrong unit.

All the above is a matter of written record.

Complained about a Dolphin Pool Style 30 robot not working properly, did not bother to reply.

Já comprei várias coisas em ocasiões diferentes e o serviço, a qualidade e a entrega foram sempre excelentes.
Também a ajuda do Martim, que fala português, foi excelente, rápida e muito valiosa.
Recomendo vivamente.
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I already purchased different things on different occasions and the service, quality and delivery were always excellent.
Also the help from Portuguese speaking Martim was excellent, fast and very valuable.
I higly recommend.

Everything went smoothly. Contact by email with quick response from Martim. Product arrived within expected time and I'm very satisfied with it.

Just a quick review to say thank you so much for the pool cover, it was delivered on time (early in fact), was packaged well (arrived safely) and was cut to exactly to the right size (4.3*9)! Now all I need is the warmer weather :)

Wrong delivery adress in france so went back to spain, no valuable informations from the aftersale service. Refuse without acceptance of the factory to refund when it was said lost. Not legal!!! After 3 weeks was suddenly delivered.... Shop phone number never answer in France. Bad communication only with mails. Don't answer your questions. Disappointing.
Erreur d'adresse de leur part donc arrivé en centre logistique en France puis retour en Espagne. Aucune initiative de leur part pour réexpédier correctement le colis. Déclaré finalement perdu et refus de rembourser sans l'autorisation de l'usine et ça c'est illégal. Finalement livré contre toute attente après Nöel.. Numéro de téléphone France ne répond jamais... Donc aucune aide si les choses se passent mal .. vraiment désolant

Order process for an international company order via email went well, received offer, product and invoice (without VAT) fast and correctly.

I bought a thermal cover for swimming pool with Outlet Piscinas. During the process i received a very good advice. Communication level was also excellent. Highly recommended.