Overseas Express Reviews 

first my parcel was lost in a way that it was easier to ask for refund and order new one than to find it. When i spoke to agent they behaved as if it was higher force no one can help. Then the cancelled parcel was shipped in the end so i got an announcement about delivery and then they cancelled it because the order was cancelled. When it finally came the delivery agent was rude and sarcastic as i could´nt carry the heavy parcel myself half of the stairs.

Extremely poor experience with Overseas Express — and not for the first time. Judging by the other reviews, I am far from the only one.

A parcel that was supposed to be delivered to my home address was unilaterally redirected to a parcel locker around 2 km away, without anyone calling me or asking for my consent.

I called customer service the same day, reported the incorrect delivery and was assured that the parcel would be redirected to the correct address. Two days later I called again and received the same assurance. I was even told that they first had to wait for the three-day collection period at their own parcel locker to expire?!

Despite all this, they eventually returned the parcel to the sender — without notifying me in any way. I only discovered the return myself through my online account with the retailer. An OEX customer service agent confirmed to me today that she could clearly see both of my requests for delivery to the correct address in their system. In other words, Overseas had the instructions on record, twice assured me that they would act on them, and then simply ignored them and returned the parcel to the sender.

For a company whose core business is delivery, this is an appalling level of "service": they fail to carry out the very service they are supposed to provide, fail to correct their own mistake even after two explicit requests, give customers information that proves meaningless, and then return the parcel without warning, leaving the customer to deal with the consequences of their failure.

Completely unacceptable and deeply unprofessional. Avoid!

One of the worst experiences ever. Completely unprofessional, with absolutely no respect for their customers, and consequently, for the partners they deliver for. They did NOTHING right, and they failed to honor their agreement even after promising to correct their mistake. They are rude in their communication and completely inefficient at solving problems. They give the impression that they do not care about anything except profit.

The worst delivery service ever.
They do not deserve even one star.
Horrible, horrible.
Overseas Express Croatia - SHAME ON YOU!

I have an urgent delivery from Austria, sitting in Zagreb since 26 August. Excuse for non delivery was invalid address and no phone number. I provided both on Friday the 28th, still no package on 31st of August.

Five people in customer service :

Josip / Danijela / Sanja / Laura / Jana

ALL OF THEM DID NOT CALL OR LOCATE MY PARCEL

This is the worst delivery option I ever experienced.

Very bad, couriers are arrogant,non professional and completely lack a will to the job they are paid for .
To ba avoided at any cost.
Worst service in Croatia.
Absolute shambles

★ My package was delivered to a parcel locker in Jankomir — on the opposite side of the city from my address — even though their own locker is 600 meters from my apartment. By their own rules (which they quoted to me themselves in our correspondence), the pickup location must be within 1 km of the recipient's address. When I understandably didn't pick up the package on the other side of Zagreb, it was returned to the sender, and I was told to "contact the sender for a refund."

Customer support: first, generic replies and copy-pasted Terms & Conditions with no answers to my actual questions. Then, at 14:54, they wrote that they would stop the return and redeliver the package — only to inform me at 15:29, one hour later, that this was "not possible" after all. In the end, they admitted to me in writing that they CANNOT guarantee this won't happen again with future shipments, because their system picks the location "automatically."

So, to summarize: they drop your package wherever suits them, shift the responsibility onto you and the sender, and offer zero guarantees it will be any better next time. Judging by the other reviews here, I'm far from the only one. I've escalated my complaint further. Avoid them if you have any choice of courier.

Impossible to get hold of customer service.

I wanted delivery at my home adress, they delivered it 2 km from me and made me pay with a card, when I paid 5e already for cash delivery.
Never again overseas

Very poor customer service and communication. The package was not delivered to my home address as agreed with the courier that was literally in front of my door, and was instead redirected to a parcel locker several kilometers away. Since I do not have a car, I contacted customer support multiple times over three days via email and their app, asking for the package to be delivered to my home address. I received no response.
This is not the first time I have experienced similar issues with this company. When they finally replied (the last day), they ignored all what I wrote about delivery mistakes and sent a standard automated response pointing only their rules about policies created themselves rather then addressing legitimate customer complaints and resolvig the issues.

Absolutely the worst delivery dervice in Croatia. They are leaving all of the packages on the pick up point instead of delivery to address that was paid. I filed an official complaint as I was not able to pick up the packages when I was pregnant. They answered that they will " educate the staff" and then continued to leave the packages few kilometers away from my address.
Now I have a package that is in their warehouse for 8 days now and not being delivered. I called the customer service and the whole organisation apparently has one person as customer service. I am waiting on line for 40 minutes now and the line has moved for 6 people. I'd say that's one single employee working in the CS.

Terrible service. First, they didn't try to deliver to my home, but lied that they did. Then I didn't want to chase them, so I chose the option on their website to deliver to a pack station, and I selected a pack station from the list they gave. Then they failed to deliver to their own pack station!! They said "we failed to find recipient there" and sent the package back abroad! After taxes were already paid! This is a staggering level of incompetence.

They frequently deliver my packages days or even weeks late, they almost never deliver to my home, instead they deliver them to pickup boxes that aren't even close to my house, their customer service is useless and most of their drivers aren't at all careful with packages because I have gotten broken packages delivered by them

Absolutely worst "delivery" service. So I receive notification that shipment is out for delivery. I click option "I am at home adress". Few hours later, I see on live tracking that OSX truck stops in front of my building and after 15 minutes just drives away. This happened two times already. Second, who ever invented "Direct4ma" lockers are idiot. On lockers from other services, you receive SMS message with PIN, you enter PIN in locker, door opens and you have your shipment. But no, it is not so simple on OSX, so you MUST have mobile internet on your device, you must click on link in email or in viber message, which then opens your brower and that will not work if you dont use Chrome. So you MUST install chrome browser, then again click on link, then enable bluetoots connection to connect to locker (if you are lucky and that actualy works), and then and only then you can open. Your locker. Why have simple process same as others if process can be complicated. And how will for example my father get his packet in locker? He doesnt have any mobile internet on his mobile.

Although I've ordered things as a company delivery was made in the packet box. When we called support they couldn't explain exact location of the packet box. Until now I hadn't problems but support told me that this is new policy for packets from China.

The package arrived in the delivery center of my town yesterday morning and now it just sits there waiting "to be delivered according to their schedule". Like we're in London or something 🤡 They won't respond to email of course. And since I am in a remote village, they certainly don't want to be bothered to be coming to my place.

They're probably too busy delivering junk from China to deliver things ordered from local boutiques.

Go F yourselves, Overseas. Never again. I should have used DPD like I always do. You don't deserve half a star.

Most delivery services are pretty bad but Overseas takes a crown, trully terrible service, one star is too much for them.

I never got my package. Instead, I got someone else's package, from completely different part of the country. Support is extremely unhelpful, only badly written emails about contacting sender from China (?).
I end up finding the person on Facebook and sending the package to them myself over another service.

Instead of delivering to my address, they deliver on the opposite sidr of the city, because their mailman is a lazy bum.

But ofcourse, their workers wont make our already miserable lives any better, since we hace to walk across the city to pick up a package.

The delivery service itself was correct and fast enough. The package arrived in good condition. It used to be quite late, but I never order at the last minute, so it doesn't bother me.