Oxford Cycle Reviews 

Incredible customer service from Chloe at Oxford, had an issue with my HJC RPHA 60 helmet when I was stuck by a projectile whilst out riding damaging the peak of the helmet. HJC are not contactable direct so was advised from the shop I purchased my helmet from to contact Oxford. There was no available peak online to purchase in the matching colour to my helmet, dropped Oxford a quick email on a whim to see if the could contact HJC for me to purchase a replacement. Emailed over a weekend and first thing Monday morning received an email for Chloe stating she had located a peak in the correct matching colour and simply asked for my address. Now not only was this replacement free of charge was it was sent out immediately and received it Wednesday morning. Absolutely blown away with not only the general customer service but the speed in which this was sorted. Cannot thank them enough, was gutted when damaging the peak on my new helmet especially after spending close to £500 on it.

I Purchased a pair of oxford Merton 2 boots back in may, straight out of box and putting them on the loop for pulling boots on came apart. At time I thought someone had glued them and returned the boots.
Month later after buying another pair from different seller, on 4the or 5the outing the exact same thing happened.
If the stitchings this bad Im worried about the protection the boot can provide.
Wrote to oxford and got message saying to be reassured they've sold 1000s of these boot and not had this issue reported before. Im either unlucky or someone's suppliers using cheap materials. I've wore Dr martens boots for decades and not once had the tag come off and they have had rough treatment.
Poor show oxford, now im worried about the oxford jeans I got at the same time. 🙁

The bracket for my cycle front light having sheared off, I emailed Oxford Products to ask if I could buy a replacement. No, I couldn't, but they'd be delighted to send me one free, gratis and for nothing. Now THAT is old-fashioned customer service at its very best. The item arrived just a couple of days after my initial request. Thank you Oxford Products!

will never buy an oxford product again total waste of money and my time

Oxford commuter heated grips. Owned for 5 months now.

Pros:
On high I can feel the heat even through my thick winter grips.
Easy to trip to size and fit.
They have a slight tackyness to them which provides great grip.

Cons:
The low setting is too low, I can't feel anything, even through my thin summer gloves.
The glue sticks well to the plastic throttle but does not stick to the left grip on the metal handlebar. The grip spins on the bar which can be dangerous, need to look into a different glue for this.