Palliser Furniture Reviews 

Ordered a regular, non-reclining sofa in July and the delivery has repeatedly been pushed back by months. It is now November and the sofa still has not been produced; they’re estimating it’ll be produced mid-December and will be delivered in January. The store keeps blaming it on Palliser being bought out by Moto Motion and state that “they didn’t know it would cause this many delays” but remains firm that I can’t cancel the order or be refunded because it’s made to order (everything is) so I am now stuck without a sofa on Christmas. I would avoid this company at all costs.

We have a Palliser Alaska recliner, and the recline motor stopped working 4 months ago. The recliner was 11 months old when it stopped working, and we have been waiting 4 months for parts. I’m skeptical as to whether it will ever be repaired.
It’s too bad we didnt know before we purchased that Palliser was going to be sold, we definitely would have bought a different brand.

I purchased a palliser recliner. Since the purchase I have had problems with my chair. The material cracked down both arms of the chair. The swivel is not working as it snaps and turns rough. I am not impressed with the performance or quality of the chair.

I have spent 6 months trying to get them to replace a faulty recliner on my sofa. The steel piece underneath snapped and has been unusable. Despite them finding the store i bought it from, verified my purchase, and stated that the parts would be shipped to the closest store in six weeks, now they want the original receipt. Which has been packed up for months now due to preparing to move. I sent that to them back in April, but now they conveniently cannot find it.

I spent $6000 on two new chairs after a few weeks one motor quit and it was replaced after a couple of weeks but may 2026 the motor went again so I visited fast furniture sydney NS they was no help at all shameful, so I contacted palliser furniture myself and now it’s nearly September I still have a broken chair no one has any interest in fixing this chair it’s useless with a motor broken buyer beware do not buy from the company once the have your money you are on your own zero help

I have never seen such poor quality and will never waste my hard earned money again on trash. If I want trash I can go to the local dump.

We ordered a replacement part, they took our money and it has been monthes, still no part and no response to our email. A really scammy feel about this company. I would avoid at all costs.

Our Top Grain Leather w/Leather Match Palliser sofa and loveseat were highly recommended by the dealer salesperson as high quality and durable - we'd never notice the difference between the leather and "bonded" material on the back. The material, both in bonded areas and areas supposed to be leather, peeled, cracked, and shredded in less than 3 years. Interestingly, the extended warranty we'd purchased specifically EXCLUDES peeling and cracking. The dealer says they attempted to intervene with the manufacturer on our behalf. Apparently Palliser finds this appalling lack of quality - less than a 3-year lifespan for (mostly) leather furniture - to be acceptable. We don't.

We ordered a Banff II swivel recliner rocker with full 2000 grade leather. The chair arrived in a well packed cardboard box which was easy to open and unpack. Chair seems to be well made and in excellent condition.

I ordered my recliner in September. When I ordered it the staff did not inform me that this was a final sale. In fact I did not realize it until I got home. I then waited until January to get the chair. Within the first month the material was pilling and the springs make a sound when closing the foot rest. I contacted the Edmonton store and they told me the material is not covered in the warranty and I am still waiting for a technician to fix the spring. They will not let me return the chair for a refund. So I feel I’m out $2100. I will not recommend this company. They do not stand behind their product at all.

First couch was found to be defective w/in 1 year. Furniture shop recommended I purchase a higher end fabric, which I had to pay for. Now this replacement couch feels like its 10 years old and its less than 5. No cushion support and looks "frumpy." What a complete waste of money

All the manufacturing went to Mexico along with all the quality control. Now they make absolute garbage. Within months of receiving our recliners we're making warranty claims. Company got greedy. No longer making to Canadian standards. Palliser today is not the quality you remember of 20 years ago - which is what they are still trading on. Not long until the public wakes up and their reputation becomes mud (reading many reviews online it is rapidly getting there!). Very sad how the product has deteriorated, not to mention the number of Canadian jobs lost!!!

The Canadian Sales Manager misrepresented the actions of Palliser in delivering the furniture we bought, then chose not to respond to emails, and refused to take responsibility for the shipping problem or do anything about it. In fact, Palliser misrepresented to us that they were doing something about the shipping problem, when they did nothing. Palliser should be ashamed of the lack of service and their failure to deal with problems they have control over.

Bought Redwood power line. 4 years in and what we were told was leather was not. The covering started peeling, cracking etc. I would not buy Palliser again

My power recliner is just over a year old and the buttons no longer work. Now I just have a chair. So much for putting my feet up! For the price I paid, I expected it to last longer than 15 month. I hope that for $40, I can get a replacement part.

Palliser is very poor quality furniture. Purchased a custom leather recliner from Furnitureland South and both arms have puckers and in two days you have butt marks in the seats. Just overpriced junk!!

Bought our Palliser sectional a little over a year ago. So far we have replaced a power unit, and now two of our three recliners have dropped almost to the floor. Very disappointed in a set that I paid so much money for. If this is supposed Canadian quality I am glad their tariffs are going up. Maybe less Americans will be ripped off by companies such as this.

If I could give this experience and sofa a zero, I would. Upon delivery Paolo sofa mechanism was faulty, reclining button faulty, material puckered in the back, headrests faulty, won't adjust unless you're seated and not reclined at all. Bought this $10,000 sofa from Diggs and Dwellings. They refuse to refund or offer compensation of any kind, instead want to take the whole sofa and do all these repairs, including getting the puckered material reupholstered. It's three months and we still don't have this dealt with. I would not recommend Diggs and Dwellings or Palliser for anything. No apology, no compensation, zero. Correspondence from Diggs and Dwellings is as if we've done something wrong. Very poor service and customer service.

We have had our couch for 10 months and since delivery we have been addressing issues with Palliser. They have dragged their feet for 10 months, refusing to acknowledge that our couch was built defectively. They finally narrowed it down to a part, that was determined to be causing the issues. The repair man sent by Palliser was not an experienced furniture repair man, but rather a surface repairman for countertops, fabric, flooring. He was close and agreed to do the job, because “why not, it’s money”, as he said to me. We now still have the exact same issues, but worsened. I notified Palliser and was contacted by email today. They stated that their only obligation is to repair, which they did. The (unqualified) repairman told them that the couch is within acceptable range. I’m furious. The repairman did not pay for our couch to even suggest that it’s acceptable to him, nor is he qualified to make that determination. Our footrests entirely overlap when reclining/reclined. There is a large gap between the cushions and the couch in entirety is visibly uneven when looking directly at it. This is what’s acceptable for a $4200 couch. This is what is acceptable and meets Palliser standards. They dragged their feet and did the repairs close to when the full warranty will end and are now refusing to fix what they caused to be worse. Buyers beware. This is far below the standards I believed buying Palliser would reflect.

Purchased two Q90 Zero Gravity recliners from NFM manufactured by Palliser. With a few years, the motors for back and legs ceased working and when I tried to order new motors, at my expense from Palliser, they first told me they were out of stock but would be in around March 2025. Recently contacted Palliser and now they tell me that cannot get the motors which makes my two recliners worthless. Motors should not being going out within a few years for a "quality" product. My opinion is that Palliser Furniture is NOT WORTH the money and customer service is nonexistent. BUYER BEWARE