Pampers Reviews 

The product itself is not the poor experience but the lack of customer support.

You’re unable to purchase directly through pampers, so I’ve been ordering either Amazon or target. My latest order was a huge package of diapers, and never showed up at my residence. I reached out multiple times to Amazon who have been utterly useless, and unwilling to investigate. I reached out to Pampers directly to explain the situation, to ask for a helping hand in this dilemma since they supply their product to Amazon and as a loyal customer of their product would greatly appreciate a replacement or even partial replacement as a sign of good faith and customer loyalty.
Their response was to contact Amazon. They were unwilling to help.

I will not be supporting this brand and company moving forward. What a shame!

I have been using Pampers for my child from long time but now I think it is not worth. Quality decline to the worst. It is taring most of the time in the backside. I have a photo too as a proof. Need to stop buying Pampers I think. That's it.

A very important data point to note for customers. If placing any type of order online, they’ll keep your address. There’s no way of changing an address until you place another order. So an important note to be aware of if ever moving home.
The only way to stop mail is contacting support, waiting for a response, then unsubscribing, then waiting 10 days for them to process it.
Mad & a bit of a silly process on their behalf.

The baby diapers are really a blessing. Good absorption time and comfortable fitting. Have been using for my son since 2 years now. Available in both tape and pants design. My son is super comfortable and sleeps well throughout the night.

The aloe caused my baby nappy rush so i had to change it

I had a problem with a voucher from my Pampers Rewards app, and the customer service team handled it very quickly. Communication throughout was clear, efficient, and very polite. I would especially like to recognise George from the customer service team for his outstanding support. He was extremely helpful and made the whole process smooth and stress free. His excellent customer service deserves recognition.

I have been a loyal user of Pampers Premium Protection since it was first released. The original version had excellent quality—soft, thick, and very reliable for my baby.

Unfortunately, the recent packs seem to have noticeably lower quality, with thinner material compared to the original product. This is disappointing because the earlier version was truly premium and one of the best diapers available.

I sincerely hope Pampers will consider returning to the original Premium Protection quality that many parents loved and trusted.

Product: Pampers Premium Protection
Size: 7
Shop: DM and Rossmann

Terrible customer service.

I had issues with one of my earned cupons through the reward app- the shop did not accept / read the code, despite having the correct product on my basket and being one of the shops (Tesco) that the coupon covered.

I contacted the CS and was moved from one team to the other, until someone finally seemed to be able to help - Alison. She seemed to be able to help me, and said she would send me 2 packs through post, I was obviously happy with the solution. That was on the 8th of January 2026, I chased her on the 5th of feb as I haven’t received anything. Again, I was told the napies were sent by post, however 20 days after I haven’t received anything.

I still have some pampers left to use, but already started buying other brands for my baby as I don’t want to ever deal with them again. I have another 5pounds off cupom that I won’t bother to use, as it probably won’t work again.

Always used pampers nappies and not had any issues however this last batch (barcode 00109368553) are terrible every one we've used has leaked even with tiny amounts .
Even this morning changed and not even 30mins later it's leaked just so whatever they've done with this batch they need to sort it out

The worst company by far. Used pampers for all 3 of my boys. Saved my points to get £20 off at Amazon. Codes don’t even work. The customer service is shocking takes 1 week to reply with messages that are the same. ! Looking at a different company now. As I feel ripped off all the Nappies I’ve bought and the codes I’ve saved for the £20 not to work !
Being fobbed off all the time by this company good bye pampers !

I used to be a pamper stan but I just bought my restock and the diaper is just different 80% thinner, scratchy, non absorbent, and definitely not leak proof. I used to refuse other brands but now I will be boycotting my favorite because they sold out for a thinner cheaper diaper

I like the diapers, but their reward system is a scam since they removed gift card options. Coupons were difficult to use and now they just expired all my dollars for the new system *facepalm

excellent diper and wipes!
i never imagine my baby without them!

The only diaper and wipes my son can use! Great brand and decently affordable! The cruiser 360 is our favorite especially with having a toddler and him knowing how to unstrap his diaper.. with the cruiser 360 he can’t do that! They also seem pretty comfortable to him! I also LOVE the scan codes you get with each pack of diapers or wipes! Helps you earn coupons and helps save you money! Hands down best brand!