Panache Lingerie Reviews 1,877

Received bikini and it's atrocious, top is too small, cup size DD is definitely meant to be larger. Bottoms look such poor quality, just so disappointing. And I had to pay £3.95 to return the items, obviously initial postage cost me too. Just wouldn't recommend to anyone, very bad customer care.

Terrible bras, offers no support. Definitely couldn't wear to the gym as advertised. Do not buy

I ordered two items that I had bought previously in a shop (same size) and received free postage. However they have obviously changed sizing because the items no longer fitted. They do not offer an exchange service so I had to return them at my cost (I had no problem with that) however when I received a refund, despite getting free postage to deliver, they then charged me for their postage to me - which I thought seemed unfair especially as they don’t offer exchanges. I have since bought a replacement in a shop and will never buy online from them.

Bikini top was absolutely tiny despite measuring and checking the size. Hideous fit. The returns cost plus paying to have the item delivered is disgusting. 8 quid to try a bikini on! I thought I would treat myself by spending a bit more on a "better" brand but would absolutely not recommend nor purchase from here again.

I placed an order during a sale for items priced at 0.99. I paid for express delivery and received a formal despatch email including a tracking number. According to Panache’s own T&Cs, once items are despatched, a contract is formed and the price should be honored.

However, my order was later cancelled due to a "pricing error." When I challenged this, I was told the items hadn’t actually been despatched, despite the shipping notification and tracking number I received. To make matters worse, the cancellation email was worded to look like I had requested the cancellation myself.

The refund process for shipping was separate and confusing, and the "apology" 10% discount code (valid only on full-price items) feels dismissive given the breach of their own terms. Very disappointed in the lack of transparency.

I have ordered express delivery (48 hours) and obviously paid extra for this but 4 days later they still haven’t sent it

Postage takes way too long. No help from customer service they just keep sending the tracking number.was shipped last Thursday it’s been 5 days now. Says Royal Mail tracked 48hours not a chance. Don’t bother ordering from here

Great products but terrible customer service. They sent me the wrong product and I’m pretty sure I have to pay to return it - feels like I’m talking to AI and not a human because it’s not really getting resolved. Would avoid, or buy their products through another seller, not direct from them.

I ordered lingerie from Panache and received the wrong sizes, completely different from what I had ordered. I couldn’t even initiate a return online, which made things even more frustrating. I had to contact customer service, and it took days to get a response.

Eventually, I was sent a QR code to return the items, but despite the mistake being on their end, they refused to issue a refund until the items were received back. There was no apology, no goodwill gesture, and no compensation for the inconvenience.

Overall, a really poor customer experience. I’d be cautious ordering from them. Mistakes happen but how a company handles them makes all the difference and Panache fell short.

I love the brand and the products, but the customer experience has been extremely disappointing. You have to pay for returns out of pocket, and the sizing conversion isn’t always consistent. I returned items over a month ago, and although the tracking confirms they were delivered, the company claims they haven’t received them. I was planning to purchase more, but at this point, I feel like I’m being scammed.

Tango balcony bra 38GG £32. Very overpriced. The cup size is good. Side panels are weak and offer little support. Non slip straps do anything but! Only two hooks which again reduces support. Very disappointed. I bought a brilliant supportive bra from M&S for £16 !!!

I have been waiting for a delivery which has not arrived. There is no customer service.

One star, because if you return an item, they charge you for both THEIR OWN delivery costs AND your return postage. £7.90 to try on a bra is insane. Every other company at least pays their own delivery charge!! I wonder how many people they lose as a result of such a ridiculous business practice!

Bought a tankini top, which was lovely but too big.
£3.95 to order and £3.95 to return. In total I am £7.90 out of pocket and nothing to show for it.
I WILL NOT be ordering from them again!!!!

Love the products, customer service is practically non-existent. Order is lost in transit, Royal Mail said I have to contact Panache which I have done. Received an email reply from my enquiry that didn't seem to relate to my query. No other way to contact them, still no order. Not good enough

I’d like to thank a young lady called Sophie who went above and beyond to find out what happened to the swimwear I had ordered. It had been sent to a previous address via PayPal and had been returned to depot by the receiver. I re ordered as she suggested but the same thing happened again despite the fact the address had been corrected. Anyway, she said she would personally make sure that the order came to my new address. I was about go on holiday so I was desperate, so Thanks so much Sophie for the efficient way you handled my problem.

Marilyn Poller

Well I have just found out from speaking to a staff member at Leia Lingerie York , that bra’s are only suppose to last 6 months and that is what they are guaranteed for too . I have two panache bra’s , one with the wire hanging out and the other with wire exposed under the cup !
I can honestly say that I will not be buying Panache again if that is the quality !
I would’nt mind so much if they wasn’t so expensive.

Ordered 3 bras, all the same size. One fit beautifully and was an accurate representation of my size (I have had an accurate fitting, not an outdated fitting provided by some retailers), the other two were a very strange fit (one made me feel like Madonna in the cone bra when I looked down). I decided to return and was shocked to pay a £3.95 return fee. Despite Panache’s claims that most companies charge a return fee I haven’t paid a return fee in years, despite ordering online many, many times a year. I think it’s pretty normal now for free returns, especially on items as expensive as these. For clarity I did check the returns policy before ordering and it simply explains the process… sneakily no fee is mentioned. I can see from the reviews that my opinion is shared by many others. Unfortunately this rules me out of future purchases from Panache.

Won't be ordering again from panache £3.95 to deliver and the same again to return so turned out to be an expensive process.
Come on panache you need to Look at this

The bras are quite good, but they charge delivery for a shop that costed 150 pounds. Ok. I paid. Then one of the bras was too small, even though the same size of the others, but then they charge you back for their returns. So in the end I paid 10 pounds delivery in London for a shop that costed 150 pounds. Sounds silly.