I had an exceptional experience with Vanessa using the chat support service. From the very beginning, the level of professionalism and attentiveness stood out. What impressed me most was how the in... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Papermart are a great resource for bakers, crafters, artists, and as a small business owner I appreciate that I can purchase a reasonable quantity and still feel like I got a good deal. They have grea... See more
Company replied
Each time I call to place an order (large or small) I am always treated with respect and kindness. The representatives are all very professional, friendly, patient, polite and very upbeat. I someti... See more
Company replied
My business requires cardboard shipping boxes. Paper Mart's extensive selection of different size boxes makes for one stop purchasing. Their prices are also very good. Paper Mart is my go-to suppli... See more
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Company details
- #9 of 20 best companies in Packaging Supply Store
- #101 of 245 best companies in Business to Business Service
- #35 of 104 best companies in Hobby Store
- #2 of 6 best companies in Party Store
Information provided by various external sources
At Paper Mart, we pride ourselves in being the largest and most complete discount retail and industrial packaging supply company in the United States. With over 26,000 items listed on our website, our goal is to sell the best for less by offering low prices to everyone, same day shipping, and excellent customer service. Paper Mart is a 4th generation family owned and operated business. Established in 1921, we have been in business for nearly 100 years and online since the 1990's! Our specialties include retail and industrial packaging, arts and crafts supplies, gift wrapping products, and wedding/event supplies. We have a huge inventory of craft supplies, tulle, ribbon, gift wrap, industrial supplies, and much more!
Contact info
2164 N. Batavia St, 92865, Orange, United States
- 800-745-8800
- customerservice@papermart.com
- www.papermart.com
4.7
Excellent
10K reviews
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Issue resolved
I had questions about my order and customer service was very helpful and took care of my issue with no hesitation. Love ordering from your company. Great prices, especially when ordering from Alaska, despite shipping costs.
April 3, 2026
Reply from Paper Mart
We’re so glad you love Paper Mart! We greatly appreciate your business!
Reply from Paper Mart
We’re so happy your order arrived quickly and you are enjoying our products! We look forward to serving you again soon!
The online ordering platform is well…
The online ordering platform is well built. The onsite will call is smooth and efficient. Its staff was so accommodating. I will keep ordering supplies for my small business!
April 3, 2026
Reply from Paper Mart
We're thrilled to have met your expectations. Looking forward to serving you again soon!
Happy with service and product
April 2, 2026
Reply from Paper Mart
Your satisfaction is our top priority. Thank you for choosing Paper Mart—we truly appreciate your business.
Reply from Paper Mart
We're so happy you have had great experiences with Paper Mart! We look forward to serving you again soon.
Even though the product was out of…
Even though the product was out of stock, I chatted with one of your people about the item and they gave me an approximate date to check back. I also checked the box on your website to notify me when it became available. Everything worked out just great!
March 21, 2026
Reply from Paper Mart
We're thrilled to have met your expectations. Looking forward to serving you again soon!
Very knowledgeable on product and…
Very knowledgeable on product and helpful when ordering
March 25, 2026
Reply from Paper Mart
Your satisfaction is our top priority. Thank you for choosing Paper Mart—we truly appreciate your business.
Good service
Good service. Beautiful product. Love the organza bags. Our rosary ministry uses the bag for our St Francis rosary we are making for a special bus trip.
March 24, 2026
Reply from Paper Mart
We're so happy you had a great first experience with Paper Mart! We look forward to serving you again soon.
Your team does an excellent job
Your team does an excellent job. The only down side is the cost of shipping, which is not something you can control.
March 25, 2026
Reply from Paper Mart
Your feedback means the world to us. Thank you for being a valued part of the Paper Mart family.
Fast service on all department
fast service on all department, great quality of products.
Thank you .
March 25, 2026
Reply from Paper Mart
Your feedback means the world to us. Thank you for being a valued part of the Paper Mart family.
Love the quality and excellent service…
Love the quality and excellent service when picking up my items. Also love the option of picking up rather than paying for shipping.
April 1, 2026
Reply from Paper Mart
We're so glad you love Paper Mart; we appreciate your business!
Reply from Paper Mart
We're so happy your order arrived quickly! Looking forward to serving you again soon!
Reply from Paper Mart
We’re so happy your order arrived quickly! Thank you for choosing Paper Mart—we truly appreciate your business.
huge selection
positive: boxes are very well made but what impressed me most was the selection of sizes and shapes. found exactly the right one I needed.
negative: couldn't buy just one or three or five. had to buy a whole carton.
March 24, 2026
Reply from Paper Mart
Your feedback means the world to us. Thank you for being a valued part of the Paper Mart family.
Not as expected
Colored cupcake liners were all white on the inside. Not what was expected of solid color liners. Also, shipping expenses are extreme.
March 31, 2026
Reply from Paper Mart
Thank you for the feedback. One of our reps will be reaching out to you shortly to address this with you.
Reply from Paper Mart
We're thrilled to have met your expectations and you were able to find what you needed. Looking forward to serving you again soon!
My purchase came on time
March 19, 2026
Reply from Paper Mart
We're so happy you had a great first experience with Paper Mart! We look forward to serving you again soon.
Quality gift bags with fast delivery.
March 21, 2026
Reply from Paper Mart
We're so happy your order arrived quickly! Looking forward to serving you again soon!
Great
Great! Always helpful ! Calling into order is a good experience. My order arrived very quickly . I’ve ordered these cello bags for years very satisfied !
March 21, 2026
Reply from Paper Mart
Thanks Julie, we appreciate you being such a loyal customer with Paper Mart
The Human Touch of Paper Mart
I had an exceptional experience with Vanessa using the chat support service. From the very beginning, the level of professionalism and attentiveness stood out. What impressed me most was how the interaction felt genuinely human—there was a clear sense of care, patience, and understanding behind every response. It just made everything faster and easier.
Let us now raise our glasses🍷
⭐Vanessa is the Best ⭐
March 17, 2026
Reply from Paper Mart
We're so happy you had a great experience with Vanessa. Your feedback means the world to us. Thank you for being a valued part of the Paper Mart family.
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