Really disappointing experience
Really disappointing experience, particularly with customer service. One of the hats I ordered arrived without a label and noticeably crumpled compared to the other and looked used. Despite providing photographs, I felt my concerns were dismissed, with the inconvenience of returning and reordering being left entirely to me. I asked for another resolution that didn't leave me with more chores and life admin like a partial refund or them arranging a collection and exchange as a reasonable goodwill gesture, which would avoid unnecessary hassle, additional postage costs and environmental waste. Unfortunately, there seemed to be little willingness to offer a fair or customer-focused solution and instead they've ignored my email. It's a shame, as good customer service is really about how a company handles things when they go wrong. Sadly, this experience fell well short of expectations and to say it's disappointing would be an understatement. The hat itself is nice if I base it on the first one I ordered which is sadly too small.