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Paramount Cruises Reviews 

2,533
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpful attitude, and constant dedication throughout the entire booking process. People note that travel specialists provide clear communication, expert guidance, and thoroughly customized holiday packages tailored to individual preferences and needs. Consumers appreciate the smooth planning experience and the seamless coordination of flights, hotels, and excursions. However, some people mentioned experiencing occasional communication gaps or unexpected logistical issues regarding transfers and onboard cabin arrangements. A few reviewers expressed frustration regarding unexpected logistical complications and felt unsupported when trying to resolve them.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their helpfulness,... See more

Booking process

Reviewers highlight positive aspects of booking process, describing the experience as smooth, stress-free,... See more

Service

Reviewers mention positive feedback about service, highlighting very friendly, helpful, and professional... See more

Customer service

Consumers find customer service to be positive, frequently praising the team's exceptional patience,... See more

Holidays

Clients share positive opinions on holidays, expressing immense delight with the exceptional booking service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our second holiday booked with Paramount Cruises, and once again, the service has been exceptional! A special thank you to Andreia Silva for her professionalism, patience and fantas... See more

Company replied

Rated 5 out of 5 stars

As always a brilliant and stress free experience when booking with you Mo. You couldn’t do enough to make our cruise and stay in Orlando any better . Going that extra mile to make it perfect in ever... See more

Company replied

Rated 5 out of 5 stars

Our second time using Paramount and both experiences have been brilliant. This time we tailored their basic package by adding an extra few days in Toronto and NYC and opted to get our own flights as w... See more

Company replied

Rated 5 out of 5 stars

This is our second time booking a cruise package through Paramount Cruises. They are always efficient and listen to what you require and always deliver. It is always great to have a professional on... See more

Company replied


Company details

  1. Cruise Agency
  2. also in
  3. Cruise Travel Agency
  4. Tour Operator
  5. Travel Agency
  6. Travel Aggregator

About Paramount Cruises

Written by the company

Paramount Cruises

Written by the company

Welcome to Paramount Cruises, we’re a boutique, independent cruise specialist travel agency based in London. Our mission is to put together great value, tailor-made cruise packages which will leave you with lasting memories.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,533)

262 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from Tina ,very…

Fantastic service from Tina ,very knowledable ,patient and tailored what we wanted .It cant be stressed enough that expert knowledge is key when booking a cruise / package .Tina knew the ship ,suggested the better cabins ,explained the experiences .Overall 5 stars and a thank you from us both to make the memories without the hassle .

November 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very straightforward

Very straightforward process, good communications with Caitlin. 3 stop holiday and cruise all booked up and deposit paid within a couple of hours.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Tina is an absolute star

We have just booked our 3rd New Year cruise with Paramount, we always deal with Tina, she is an absolute star, and can never do enough for you to make sure everything goes smoothly for you.

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

We booked our first ever cruise with…

We booked our first ever cruise with Paramount which included a Grand Prix weekend in June 26 and the service provided by the team was excellent. All pertinent info & docs were sent in advance & the service at the cruise terminals was first class & they also set up a whatsapp group to keep everyone updated. We were so impressed we looked to book another cruise in June 27 & after shopping round I contacted Paramount & the handler Caitlin was amazing. I asked for a bespoke itinery to include a 3 night Rome stay & she pulled out all the stops to beat the quotes I had & provided everything in the booking I asked for. The team are really professional & passionate to provide the best service & cruises for all customers & I cannot recommend them highly enough. Also they do not pester you with the hard sell routine. You cannot find a better service.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Andreia Silva – Highly Recommended!

This is our second holiday booked with Paramount Cruises, and once again, the service has been exceptional!

A special thank you to Andreia Silva for her professionalism, patience and fantastic customer service. She made the entire booking process smooth and stress-free, taking care of every detail.

After our wonderful previous Royal Caribbean cruise, we’re now looking forward to our next adventure on Icon of the Seas!

We highly recommend Andreia and Paramount Cruises and will definitely be booking with them again!

Thank you, Andreia! 🚢😊

Bart & Angie

October 26, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you, Bart and Angie, for booking with us again and for your lovely recommendation! We’re delighted Andreia made everything so smooth and stress-free. We’ll happily pass on your kind words.

Have a fantastic time on Icon of the Seas! 🚢

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Easy to book, thanks Tina

Very easy to book, Tina did a fab job of organising everything for us.
Not been on a cruise yet so will update once we've actually been!
Thanks Tina

October 26, 2026
Unprompted review
Paramount Cruises logo

Reply from Paramount Cruises

Thank you for your lovely feedback! We’re delighted Tina made booking so easy and took care of everything for you. Have a wonderful cruise, and we’d love to hear how you get on!

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Booking process

Booking process very good and answered all my questions promptly.

October 26, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your lovely feedback! We’re pleased booking was straightforward and all your questions were answered promptly.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

We were let down by another company …

We were let down by another cruise company but Tina has been amazing snd so helpful. Will not hesitate to recommend paramount and will almost certainly use them again.

October 23, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for your lovely recommendation! We’re so pleased Tina could help turn things around and make booking a positive experience. We’ll pass on your kind words and look forward to helping you again!

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Robin was very helpful with our…

Robin was very helpful with our booking, this is the second time we’ve booked with paramount and would highly recommend them.

October 22, 2026
Paramount Cruises logo

Reply from Paramount Cruises

Thank you for booking with us again and for your kind recommendation! We’re delighted Robin looked after you so well and will happily pass on your feedback.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Just booked our second cruise with…

Just booked our second cruise with Explora Journeys using Paramount. You get a better price than going direct and a top class customer service and support. Tina is excellent, so responsive and helpful. I recommend using Paramount.

October 22, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for booking with us again and for your lovely recommendation! We’re delighted Tina’s responsive service and the value we offer keep you coming back. We’ll pass on your kind words and wish you another wonderful Explora Journeys cruise!

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

A holiday of a lifetime, arranged by people who care.

Home from an amazing holiday booked through Paramount cruises.
From the initial phone call booking and arranging flights that suited us best to the return home everything was perfectly organised.
This was our 'holiday if a lifetime' visiting Cambodia, Vietnam, a river cruise along the Mekong and the Singapore F1 Grand Prix.
Our flights were all with Singapore airlines and the service was very good.
The initial beautiful hotel in Siem Reap, Cambodia included complimentary excursions to Angkor War, a dinner with traditional dance show and lunch at a lovely restaurant. The local guide was very knowledgeable and friendly with a good sense of humour and we had lots of free time to explore on our own.
The transfer to Amawaterways for the cruise was very smooth and the cruise itself was great, lots of varied, optional excursions included.
The transfer to Saigon/Ho Chi Min City was well handled, the hotel was fabulous and again a selection of excursions were available.
Our time in Singapore was restricted as we were there primary for the Grand Prix but as it's an evening race we had plenty of time during the day to visit the Gardens by the Bay, the Skywalk and of course for a Singapore Slings in Raffles Long Bar.
A holiday we will never forget.

September 23, 2026
Unprompted review
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Reply from Paramount Cruises

Thank you for taking the time to share such a wonderful review! We’re delighted your holiday of a lifetime lived up to its name, from exploring Angkor Wat and cruising the Mekong to the excitement of the Singapore Grand Prix.

It’s lovely to hear that the hotels, local guides and excursions made it so memorable, and that everything ran smoothly throughout. A Singapore Sling at Raffles sounds like the perfect finishing touch!

Thank you for trusting us with such a special trip. We’d love to help you plan your next adventure.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Caitlin assisted me with booking my…

Caitlin assisted me with booking my first ever cruise today, she was patient and helpful as I didn’t know much about cabins or packages just where I wanted to go on the cruise. The process was easy, the details and confirmation were instant. I am so happy with the service I received!

October 23, 2026
Unprompted review
Paramount Cruises logo

Reply from Paramount Cruises

Thank you for choosing us for your first cruise! We’re delighted Caitlin helped you explore the cabins and packages and made booking so easy. We’ll happily pass on your lovely feedback.

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Cambodia, Vietnam and the Singapore Grand Prix

We had a fantastic trip. Paramount Cruises were excellent, everything went smoothly, the trips organised were wonderful and the tour guides used were local and very knowledgeable. The holiday exceeded our expectations. We were nervous of going to Cambodia, Vietnam and Singapore for the F1 but there was no need to be we were looked after all the time. The hotels used were brilliant and well placed. We would definitely book with Paramount again .

September 24, 2026
Unprompted review
Paramount Cruises logo

Reply from Paramount Cruises

Thank you for sharing such lovely feedback! We’re delighted your trip through Cambodia, Vietnam and Singapore for the F1 exceeded your expectations. It’s wonderful to hear the hotels, excursions and knowledgeable local guides all helped make it so special, and that you felt well looked after throughout.

Thank you for choosing Paramount Cruises and putting your trust in us. We’d love to help you plan your next adventure!

Kind regards,
Paramount Cruises

Rated 5 out of 5 stars

Booking through Paramount

I have recently booked an F1 cruise to Las Vegas through Paramount with Mo. Mo was extremely patient throughout the process as this will be our first F1 and our first cruise so we had a million questions 😂. Mo made the process less daunting and was helpful throughout. He answered all our questions and made the booking process very simple. There was a couple of minor issues after the booking was complete but I messaged Mo and he was straight on this and resolved them promptly with no fuss. Our holiday isn’t until next year so I can’t comment on that yet, but hopefully, if it is as good as the booking process, it will go very smoothly!

October 13, 2026
Unprompted review
Paramount Cruises logo

Reply from Paramount Cruises

Thank you for your lovely review! There’s plenty to ask when it’s your first F1 trip and cruise, so we’re delighted Mo made everything feel easy and quickly sorted those little hiccups. We hope you have a fantastic holiday next year!

Kind regards,
Paramount Cruises

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