ParcelBroker.co.uk Reviews 

Update: Following a Stage 3 escalation, a Company Director stepped in, acknowledged the severe DPD delay, and waived the £8.10 surcharge. I am glad that common sense prevailed.

Excellent customer service - easy to deal with when it came to a query esp about sending parcel to NZ.

Seamless. No hassle or jargon. Just straight forward and proactive transaction

We had a terrible experience with this company.

We wasted 11 days with many emails every day trying to get a package picked up from a hotel in Miami.

They kept saying they did not pick up the parcel so we had to pay a surcharge for a pick up the next day. Their excuses were baseless and no evidence was provided to back them up

e.g.
FedEx did arrive yesterday at 14:49, but the driver was unable to collect because the business was closed.

Should you wish to proceed with a second pick-up request, the charge will need to be settled.

yet the hotel advised:

'The package still at the front desk. FedEx didn’t pick it up yesterday.'

yet the hotel advised:

The package is ready for pickup anytime from 7am to 11pm.

e.g.

'I have called and spoken with FedEx regarding the failed collection on 13/07.

They have advised that a driver attempted at 14:49 and noted 'business closed'. We can proceed with a second attempt, but a charge of £4.20 will apply.'

ParcelBroker also kept removing the hotel from the email chain, yet when advised to stop doing this they stated they had not, despite yet again providing no evidence to the contrary.

Overall this company failed to pick up our parcel, wasted us over a week of back-and-forth emails, was not proactive, and kept asking for more money because FedEx (how are they related? Nobody had the courtesy to explain) had failed to pick up.

A parcel delivery company that cannot pick up a simple parcel from a 24-hour business is clearly a total failure and to be avoided.

Parcel went missing in USA, my sender did more chasing up than these guys. The parcel came a load of stuff missing, no compensation. Now I’m trying to book another shipment get the bad experience and they’re asking me dimesnions which I sent now the package in the weighing scale, I’ve used them about 10x over it’s stupid, next they’re going to ask me to hold the box and take a picture who knows. You don’t get the collection arrange straight away as it says on the website, had my sender waiting all day!!

Instant response to my query and a refund accepted straight away for something that was entirely my fault. They even went further and offered me help resending the package, which was really usefiu, but by then I had made other arrangements. I very much liked the personal touch and will definitely use again.

The actual collection/delivery service through Fedex was very good (and the Fedex guy was really helpful and friendly) BUT the surcharge that was applied once I sent a photo of the parcel was ridiculous. The original cost was around £38 and the extra payment due was £21. Apparently this was due to 'extra handling charges'. They do state that they may charge for use of cardboard or packing tape(?!) but if you are posting from home, how else am I meant to package this? I assumed this charge would be for excessive packaging. The parcel was to be stackable so I ensured it was, with as little packaging as possible. Really ridiculous charges which I wouldn't have paid but the buyer was ok with. I would personally advise against using the company UNLESS you are willing to pay substantially more than they first quote.
To follow up- after the response from Parcelbroker- the package was smaller than all the measurements I gave and paid for, and lighter than the weight I paid for so I’m not sure quite how I was charged more ??

Anxiety re parcel contents properly handled by customer service team

The Parcel Broker and Freight broker customer service is amazing. They are so helpful and friendly.

I have been working with them for a few months now and I find working with them as easy as if they were part of your own team.

Thank you to Sophie and the whole team.

There have bien of great help in resolving the problems and have responded quickly yo the questions raised.
The experence has been very positive

Easy to use and fast

I had to ask them lots of questions and they was all brillant .
They answered all questions straightaway and was really helpful.
Would highly recommend them upto now
My parcel is getting picked up in Greece on Monday from a cruise ship so I am expecting it next week fingers crossed .

Very good answer no questions extremely responsive and amazing experience on live chat for the first time ever

Answer quickly with fully respected to resolve my issue.

Quick and easy process, clear pricing and good choice of suppliers and options

Very efficient and helpful

First time user can`t fault them any problems were dealt with quickly by Tegan .
Would recommend them as i was ordering a car part from Belgium.

Lauren was very helpful and cancelled an order for me . Because DPD won’t collect if not boxed and auction house can’t box it up .

The parcel got here on time despite collection being a day late. Parcelbroker is a very good company - they are however reliant on Fedex to keep their service standards up.