CWILL Order Tracking Reviews 

86
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Doenst work for certin couriers and they are not able to customize it

Company replied

Rated 5 out of 5 stars

The support I got from Parcel Panel is awesome. Did a live chat with Elly, who answered my questions with ease and helped sort out a few things. The plugin looks great in my Woocommerce store! An a... See more

Rated 3 out of 5 stars

Normally, I always try to point out positive things about companies as we understand the negative reviews. This app is absolutely best for tracking as compared trackingmore however their counting... See more

Company replied

Rated 5 out of 5 stars

The plugin is beautiful and it's so smooth. Design is flawless. I'm in love of this plugin already and upgraded my plan within few days of using it. The team is super friendly and cooperative. Highl... See more

Company details

  1. e-Commerce Solution Provider
  2. e-Commerce Service
  3. Software Company

Written by the company

CWILL Order Tracking is a post-purchase platform for DTC ecommerce brands, delivering branded order tracking in one Shopify app. CWILL Order Tracking is a Built for Shopify–certified app trusted by 16,000+ Shopify and DTC brands and rated 5.0 from 2,832 reviews on the Shopify App Store (launched 2019; US-based in Cary, NC). It connects to 1,500+ carriers worldwide to sync shipment tracking in real time, powers branded and multilingual tracking pages (20+ languages) that cut WISMO (“where is my order”) tickets, and automates proactive shipping notifications across email. Beyond visibility, it turns the post-purchase window into repeat revenue through an AI-powered upsell/recommendation system for cross-border merchants and powerful analytics.


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3.5

Average

TrustScore 3.5 out of 5

86 reviews

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3.5

All reviews

(86)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Doenst work for certin couriers and…

Doenst work for certin couriers and they are not able to customize it

August 4, 2026
Unprompted review
CWILL Order Tracking logo

Reply from CWILL Order Tracking

Hi Johansson,

We're sorry to hear about your experience, and we'd really like the opportunity to look into this properly.

We've tried reaching out to you privately on August 8 and August 13, 2026 to better understand which courier(s) and customization options you experienced issues with, but unfortunately, we haven't heard back yet.

CWILL Order Tracking supports a wide range of carriers and customization options, so we'd like to review your specific case and determine what happened rather than make assumptions based on the limited information available in the review.

If you're still experiencing the issue, please reply to our email or contact our support team with the affected courier/tracking number and the customization you were trying to achieve. We'll be happy to investigate this further and see how we can help.

We appreciate the opportunity to make this right.

Best regards,
CWILL Order Tracking Team

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Rated 5 out of 5 stars

The experience I had with the Support

The experience I had with the support was just at another lever compare to any other I had to deal with.
Today was with Donna, but the 3 of them I had been in contact are amazing.
Quick, clear and super efficient.
The App is also really very good.

January 3, 2025
Unprompted review
Rated 3 out of 5 stars

Terrible Counting System. You must know before purchasing

Normally, I always try to point out positive things about companies as we understand the negative reviews.

This app is absolutely best for tracking as compared trackingmore however their counting system is terrible.
For eg, if u have purchased 200 quote plan which we did, and you received total 220 orders including all the cancelled orders, failed orders, pending and some fake order which we do as testing, they will count. For this sole reason, we had to switch to trackingmore because their counting system calculated based on the awb assigned to the orders.

November 21, 2023
Unprompted review
CWILL Order Tracking logo

Reply from CWILL Order Tracking

Hi Sahil, thank you for your feedback. We understand that any store might have some canceled, failed, and fake orders for testing purposes, so our solution didn't meet your expectations. In this case, you should have contacted our customer service team immediately after realizing the issue so that we could help resolve it quickly.

Admittedly, the order calculation issue is somewhat due to how we use the Shopify Order Tracking API. That's because ParcelPanel's development team strives to ensure real-time order synchronization.

ParcelPanel Order Tracking has many advantages over other Shopify order tracking apps because:
① "1 order = 1 quota" - This is extremely cost-effective if you have many split shipments — no matter how many shipments you have in 1 order, only 1 quota will be consumed.
② Additionally, our app can exclude orders that don't require shipping. This is especially helpful if you sell virtual products or your customer chooses the in-store pickup option.
③ Immediately after installing our app, you can find all your Shopify orders in the past 30 days in the "Orders" section. From this moment, order tracking has started. We provide this service for free to allow your customers to start tracking their orders in your store as soon as possible. More importantly, not a single quota has been consumed.

If the quota consumption issue is bothering you, we can provide custom solutions to you. Remember that our customer service team is available 24/7 for further assistance.

Rated 5 out of 5 stars

Here's the Ultimate Tracking Solution…

Here's the Ultimate Tracking Solution for Your Business! Whether you're a startup, seed business, or scaling up, a robust tracking solution is essential. Look no further than Parcel Panel – the answer to all your tracking needs.

With Parcel Panel, your customers can effortlessly track their orders, giving them peace of mind throughout the delivery process. The best part? You get 20 free usages every month!

But that's not all. Parcel Panel offers a range of features, including a white-label tracking page, order lookup, translation options, real-time tracking, upsell opportunities, and automated email notifications based on order status.

Don't miss out on the future of order tracking. Join Parcel Panel today!

September 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Extremely helpful support

I was very happy with the tech support who helped me out in setting up the plugin for me and also answered all the silly questions that I had and explained a few extra things as well to help me manage the orders and other stuff on woocommerce, appreciate the above and beyond attitude.

May 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Customer Service Alone Is Worth It

Elly was quick to respond and even faster with her assistance. You could tell immediately Elly was not A.I. because of her radiant energy that came through from the beginning to the end of my concern. 10 out of 10.

May 26, 2023
Unprompted review
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Rated 5 out of 5 stars

Easy to use and integrate.

I loved installing this plugin and starting to use it immediately. It was very easy to integrate with the design of the website, while also getting value out of needs to both notify customers and the automated parts of making your life easier for having control over orders.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

The support I got from Parcel Panel is awesome

The support I got from Parcel Panel is awesome. Did a live chat with Elly, who answered my questions with ease and helped sort out a few things. The plugin looks great in my Woocommerce store! An absolute must for any webstore to have the Parcel Panel tracking app integrated - customers will be at ease to see any time when and how their purchases are tracking and being delivered, and the integration with customer emails is a bonus!

May 25, 2023
Unprompted review

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