Parker Software Reviews 

We have been with Parker Software for many years using their self hosted WhosOn chat server. Paid support has been very close to non existent. Slow response times with no results.

Great tool and service. Lots of great features that really set the software apart. Good set up too with clear training and support.

We decided to use WhosOn as it seemingly had some good, interesting features. However, in truth they have not matched our expectations at all. On the standard package they have options to include pre-chat surveys, wrap up status etc, all of which seemed really appealing. However, whilst they are easy to implement and display fairly well on the website, there is NO reporting around it, rendering them useless. When I asked their chat team about it, they said the package would need to be upgraded to get reporting on it. Why include the option and capability to implement if basic reporting is not available? I asked for this feedback to be passed on and the chat agent seemed completely disinterested. We also had (and have) an issue with chats being received out of hours - despite everything being set up correctly. This problem was not resolved and although a suggestion was made by their "technical support" team, there seemed little interest in getting to the bottom of it and indeed is still the case. There is also an option that should no operators be available to chat during working hours, to display a message and forward the customer to a new URL; but this does not show them any message and redirects automatically providing a bad service. Again, no positive solution was given to this.

All in all, whilst some ideas seem appealing, there are too many disappointing aspects to consider our experience a satisfactory one.

I have managed our live chat software since the install (750 seat contact centre) back in 2013. The first thing you will notice is the abundance of features that the software contains, The 2nd is how easy it is to understand what is required to adapt the software to your company needs. The help files are really in depth and with a little time spent you can work out what is needed to get to where you need to be. If you do not have the time to look through the help files, the support team are extremely helpful and can be reached through a multiple channels - the best being the live chat (as you would imagine) I have frequently had to change things on the fly to suit the business need. I am able to open a chat with support and complete the work whilst i have the support available, the chat will not be closed until we have reached our end goal. Cant rate this company enough.

I've been using WhosOn for about 2 years now. At first, it was a very simple and reliable application. Over time though, I believe we have began to press the envelope a little and that has resulted in a few bugs here and there.

The response time to our bug reports was a bit lacking at first, but they have really responded to our request for better support and I believe the software is becoming more stable every day.

Our future looks good with WhosOn, but only if they continue to support and grow with our growing business needs.

Splendid service, support and an easy-to-use product.

Liam did an excellent job solving my issue. Cannot recommend more.

Josephine M helped me out with a problem regarding a missing code. The operator was extremely courteous, efficient and friendly. Could not fault the service. Many thanks.

Chris G from WhosOn was extremely helpful today. Great customer service.

The service this gives you is great. The operator on the other line is always respectful and helpful. Always to the point and offers advice too. Would use again if anything comes up with a sale.