Great website but poor experience with customer service so far
Hi, I bought a very nice Parka from RRD on Parmax website but my package has been opened, my item stolen and the package resealed and delivered to me with a wrong item. The customer service (by phone) told me there was nothing they could do because it is not their responsibility. But it is - by EU laws. I can not file a complaint for package theft to UPS Delivery service but Parmax can. I wrote to Parmax customer service but they are not answering my email nor my reminder. I am happy to change my rating if this situation improved but at the moment, I have just lost 600€ and all I heard was 'not our fault'.
Thanks








