Regularly off line with no…
Regularly off line with no communication to their customers
August 5, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
PassCash is a fintech company transforming financial services across the Caribbean and beyond. We offer secure and inclusive tools for businesses and individuals, enabling seamless digital payments and cryptocurrency transactions. Our platform provides virtual debit cards, mobile top ups, e vouchers, and innovative payment solutions, making financial transactions fast, simple, and accessible anytime, anywhere. We empower businesses to grow and scale while creating employment opportunities for individuals. Join us and experience the future of digital payments with PassCash.
Contact info
United States
- support@passcash.org
- www.passcash.org
2.9
Average
9 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Very poor customer service.
Very poor customer service.
I have been experiencing ongoing issues using PassCash's platform since May 2025 to recently. I had issues with loadng funds to the virtual Mastercard, and now issues with a withdrawal transaction since April 28, 2026. I have not received the funds in my account as at July 23, 2026. I sent multiple emails and messages inquiring about the transaction or provide proof of address where the funds were sent. I was told that I will receive a response within 1 to 2 business days, and no updates were received. Weeks have passed and no updates received on the transaction.
The email and the website went offline.
Today, July 23, 2026 the website has a 500|Server error which I am unable to login.
I will appreciate PassCash provide an update on the transaction or return the funds to my account for an alternative option.
Transaction ID #: TRXSUYM4T619N
Date: April 28, 2026
UID: 6803146603 / PassCash754252
Please give attention to this matter.
April 28, 2026
Unprompted review
Getting money from the US with PassCash…
Getting money from the US with PassCash was really easy, and cashing out to my First Citizens accound with no stress at all, everything went through clean and i will be using it again.
March 18, 2026
Unprompted review
Passcash virtual card was easy to use and works well for my online payments.setup was quick with no issue do far
Virtual cards so far was excellent
March 20, 2026
Unprompted review
I love passcash so much!!!!
March 21, 2026
Unprompted review
Advertisement
Haven’t received my card
December 29, 2025
Unprompted review
ONE OF THE WORST SERVICES EVER
. Owed ME 300 USD SINCE JAN 28. EXTREMELY SLOW SERVICE. NOT RECOMMENDED.
Update : finally got back my money in July. about 6 months wait. Sigh.
June 1, 2025
Unprompted review
Reply from PassCash
Hi Lemuel,
We truly apologize for the experience you've had and understand your frustration. Please know that since February, our team has been undergoing major internal changes to improve our systems and customer service , including resolving issues like yours.
Your case is being reviewed, and we are working on issuing a rebate to your account as a gesture of goodwill for the inconvenience caused. A team member will be reaching out to you to finalize the process and ensure that your services are restored with the rebate applied.
Thank you for your patience and for giving us the opportunity to make this right.
— The PassCash Team
Have been waiting almost a month for a…
Have been waiting almost a month for a card load to process which they said would have taken 24-48 hours. When try reaching out to support or opening tickets there response is they will ignore you if you try finding out what's going on with your money. Do not recommend!!
April 1, 2025
Unprompted review
Reply from PassCash
Hi,
Thanks for your review. We looked into your account and can confirm you've been using your virtual debit card successfully. Our support team has responded to your inquiries—please note our response time is up to 3 business days.
We understand you reached out via multiple channels (email, ticket, social media), but to avoid delays, we recommend sticking to one. Multiple requests can cause confusion and may be overlooked due to the high volume of users we’re supporting.
PassCash is still in its pilot phase, and we're working hard to improve our systems and support. We appreciate your patience and understanding.
—The PassCash Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.