Patagonia Reviews 

I have sent in a vest for a repair and it has not been repaired and followup is non existent. Although my email box is full of their sales and specials. I like their products mostly, am hugely disappointed in this repair program. Every time I check on status, nothing has progressed....what is going on??

What a terrible company that touts the conservation of our planet but they're nothing but a cash cow. I placed an order with next day delivery and two days later, my order is still unshipped and they can't guarantee I'll receive it by 1/31. They won't even issue me a straight refund as they need to ship out the order with a return to sender request and then wait to process the refund. What absolute nonsense when my order hasn't even been shipped? Customer service is rude and illogical - use some common sense. I have spent thousands over the years on this company, but I am absolutely disgusted with how they've been treating customers as of late. I will never shop here again.

Very Bad customer service! Due to the delay of the royal mail strike, my parcel has not arrived for nearly 30 days. The ridiculous thing is that customer service let me call the royal mail. Now the royal mail still has no feedback to me. If you want to buy stuff from Patagonia official website, please don't. My money is still in their hands, and if royal mail has no feedback. They can hold my money forever!

Free Repairs!

I have a Patagonia down jacket. I burnt the sleeve on an open fire whilst camping. I approached Patagonia about a repair and then I learned about their sustainable approach. They repair FREE OF CHARGE as part of their mission to reduce waste. They even cover the postage there and back. I hadn't heard about this feature before - awesome customer service.
When I originally purchased, my most important criterion was that they used a kind approach to obtaining down feathers. Patagonia does, and so for both these huge reasons, they will get my business in the future. Don't hurt animals - Patagonia agrees.

I returned an item using the postage label provided. However despite this being in their logistics system, did not provided a refund for a month! They apologised for the delay to their warehouse in Europe, odd as the return address was the UK! This was entirely their issue not mine. Bland and stock responses to my web form requests, that eventually arrived, outside of the stated response service levels.

Shame on you Patagonia! What a contradiction in your business model, great environmental words and thinking, but no consideration for your customers.

They sent me 2 left sided socks. After 1 week not hearing from them I decided to call them. They refused to sent new pair, they want the old ones back and i have to wait for that, and then buy them again! Not customer centric it all and willing to quickly solve their faults like sending new pair. Never again i poor this crap!!!

Expensive for a T-shirt (£55) but that's another story...

Ordered pre-Christmas as a gift and was shown available for Christmas delivery. However, once order was placed, delivery date wasn't shown and only info provided was 'parcel passed to Royal Mail'. Royal Mail industrial action ultimately meant item wasn't delivered until 27th December. I understand this isn't Patagonia's fault but had I been warned this delivery was at risk I would likely have looked at an alternative purchase. Feel like Patagonia abandoned their responsibilities for delivery.

They categorize reviews by dividing them into the exact color one purchased so I did not see the hundreds of reviews for a more popular color until I made a purchase and was clicking around. Reviews reported size inconsistencies. Staff said this is because people don't know that work wear is a looser fit than fashion wear so people write "fits large," but she made this up with no evidence. People can write "baggy" or "loose" to describe fit! Promo viideos show fit! She discounted all the negative reviews, even tho people post their size and weight and write "6 inches too long," or, "I'm swimming in these huge things!" She wouldn't cancel my order, saying," It's already SCHEDULED to be sent to our warehouse tomorrow." Of course she can cancel it. Company is hoping we will open package and change our mind, or forget to return or don't want to bother. This is dishonest; not cancelling is a policy decision, not an inability. Poor quality control in manufacturing-- mistaken cuts making items I tried impossible to wear without major alterations.

Love this company and their mission focused on the environment and sustainable fashion. I feel good about purchasing their clothing and tell all my friends to do the same! Oh and their clothes last for generations…

Worst customer service in my life. I could not cancel a purchase after I ordered it. So they have to waste everyone's time by mailing my item that I don't want. Then I have to send it back and get charged 5 bucks when all they have to do is stop processing my order. Ill never ever shop with them again. Byuer beware. I would give them 0 starts but this site won't let me.

Looks like I had a similar issue to other people on here. They really need to invest heavily in their customer services and online automation. If there was simply a button to click to cancel or amend and order with no human interaction they would solve a lot of their own issues. Companies like this are their own worse enemies. The do well when they actually get someone available to solve the issue, but the fact that you have to wait a week to do it is terrible. If they invested in just a little more digital experience they would have a much higher rating on here as most negative reviews are around this issue.

Had brilliant customer service from the Manchester store. Robin was excellent in helping me find a last minute Christmas gift for my son and went out of her way to help me...Will definitely be purchasing direct from the Manchester store again!

Very happy with all my patagonia purchases. Fits as described, durable and well made products.

If you ever have an issue with your order, being a refund, returning because of the faulty item(s) (yes it happened) or simply to ask a question, get ready. It took over a week to Patagonia EU to respond to my inquiry, and even then, their response was unhelpful and unsatisfactory. Once they would finally reply, and if you have a follow-up question, well, get ready you're going to wait for another week at least. I was left feeling frustrated and frustrated with the lack of timely and effective support. Love the brand, the quality is definitely there, but this completely turned me down. I will hold on from ordering in the future. Disappointed.

While i loved the brand, i am very dissatisfied with the european webshop.
The most important item has been removed from my order, i specifically disagreed and denied for the shipment to be done without it, have been ignored and now they shipped it anyway.
This, while the item is still on sale on the website.......

After 7 years of heavy use, including to the summit of Aconcagua, my Patagonia down jacket's zip had broken. I just got it back repaired for free and they also replaced a panel that had a slight tear. It is as good as new now and I am delighted to be able to get many more years usage from it!

Ryan and ana at south lake tahoe took care of me more than any retailer in the area. 100% definitely will be back. They helped me patch my jacket and gave me some extras to patch myself. Best customer service! Also sold me some much needed jeans, super professional

I Bought a down jacket under a year ago and it's been in for repair 3 times. The third time I noticed the entire hem was frayed and feathers were coming out from around the bottom. Was told in store this is a known design flaw with the down jackets and also the jacket shouldn't be worn frequently as this will happen. That's not what you expect to hear when a jacket costs £230.

I returned my Order end of September 2022, 2 jackets = 750€.
After those 7 Weeks and several E-Mails, i do still not have my Money back.
Incredible Business manner.
Customer service is replying, but cannot accelerate a Payback after 8 weeks…. More than annoying. Never again!

Had Patagonia jacket for 2 years. Zip broke and I sent it to Patagonia repairs Centre. It was returned within two weeks fully repaired. Delighted with this service thank you.