paternitylab.com Reviews 

7
•
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.3

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(7)

7 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service sucks

Customer service sucks! I had the unfortunate experience of dealing with April Holt. Everything she communicated was wrong or confusing leaving me questioning the reliability of the testing. If they can't get basic information correct, how can you trust their testing (it's more complex, right)? I canceled the testing and was partially refunded. If you're thinking about trying this company - DON'T - you will regret it, be frustrated and lose time and money!

October 29, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

TRAUMATIZED MY ENTIRE FAMILY

TRAUMATIZED MY ENTIRE FAMILY.
I had to ship to the USA and Canada and they messed up the mailing addresses and one got lost! They wouldn't expedite over their mistakes. RIDICULOUS CUSTOMER SERVICE. What was supposed to be quickly ended up taking Months!!

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Runnnn away!!

Paid $85 for overnight shipping. It’s been days and only a label has been printed and they have no idea where my tests are at. Will not issue a refund I am filing claim with bank!!! Do not use them or any of the other names they go by. Search the address in Texas for other names

September 18, 2026
Unprompted review
Rated 1 out of 5 stars

THEY ARE A SCAM! DON'T USE THIS COMPANY!

WRONG TEST RESULTS!!! This company only tests a handful of DNA matches. CAUSING HUGE PROBLEMS WITH INCORRECT TEST RESULT. When DNA is fully tested by companies that we also used like Ancestry.com or MyHeritage.com they run the full 700,000 DNA looking for all the matches. Not leaving any family questioning who they are! I am so glad, we decided to use the other two companies to verify what the first result showed. This has caused extreme mental disharmony in our lives. DON'T BUY PATERNITY! No-one should have to question relationships like what they caused.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Wrong result

Wrong result! Completely wrong result! Worse company. Gave me trauma! Now I’m raising my daughter without a father! They don’t even want to give me my refund!

June 28, 2026
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look