Paul Evans Reviews 

I ordered a pair of Paul Evans Caine bit loafers, since I had a pair from about 4-5 years ago that had held up really well. Lo and behold, I get a pair of poorly made shoes that appear to be made with FAKE LEATHER. All I know is, there is a markedly different quality between then and now. I’m kinda glad I actually received them, instead of many others who haven’t. Go buy from Beckett Simonon and get your moneys worth.

If I could No Star, I would. Paul Evan’s is the wordt store I have ever ordered from. It’s been 15 months and I still have not received my shoes. I have emailed them several times last year 2024 and received a reply that the shoes were being made in Italy; it’s been more than a year. I sent several emails; with No reply.
Don’t order from this company.

Do NOT order anything from this company. It has been 10 months and I have not received the shoes I ordered for my wedding. Despite multiple email exchanges, they have not provided any shipping details and continually blame import delays. How are there import delays when you can't provide shipping details?! And when a refund is requested, they refer to their policy of after 30 days, they can only offer partial refund with store credit of $100 PER SHOE! How does that make any sense? Per shoe?! Shenanigans. This is a poorly run and dishonest company with questionable and unethical business practices. I've requested a chargeback via the disputes process with my credit card company and am asking them to put this company on their blacklist preventing future buyers from using their payment processing for purchase from this company. No wonder their store in NYC closed down. DO NOT BUY ANYTHING from them.

Please becarful. Paul Evans is not honest with clients. When you preorder the shoes. After take more then 6 months. You never know by when you should receive the shoes. When you tried to contact them and get refund They just said because their policy they will not return all the money and just offer people like gift card. Some times you will not get the money. Looks like put clients to holds and when we want to cancel they place stumble blocks

Ordered $400 shoes and never received them. No call or email from them so I reached out via email (they have no phone number published. Hmmm I wonder why that is). The email response said the shoes were out of stock and they couldn't give me a timeline so I requested a refund naturally. Crickets for weeks....I've now emailed them 3-4 times with zero response so now after reading their online reviews it all makes sense. My credit card company just credited my account and will now go after Paul Evans. BUYER BEWARE.

Beware! Ordered shoes in December 2022 for $400, they did acknowledge they needed to 'build' them, and would take a few months. Never received them and it is over 10 months later. They will not respond to customer service. Will have to get refund through my credit card. Total scam, read BBB and other reviews BEWARE!!

Last year August 2022, ordered a merchandise worth around USD 800$ and was told to pay around USD 250$ for an international speed delivery which was supposedly to be shipped in 4-6 months. Due to the unreasonable and suspicious retailing practice, I was upset and had a back and forth angry email correspondence with PE. The lack of customer complaints handling skills and emotional immaturity, I suspect the person handling the email on the other side was possibly a decision maker of the company. I was told the shipment would be cancelled and my money refunded. Am still waiting for almost 10 months from my initial order and haven’t got the product or the refund. And now, no one responds to my email anymore and there’s no direct customer service hotline. I didn’t expect such a cheap audacity and mismanagement from a brand like PE.

Had i read all these horrible reviews about this company from this site and the better Business Bureau and, several other sites . I would of never, ever ordered shoes from this company. I did order a pair of their shoes. The quality for this price is questionable. Unfortunately i have worn them so cant return. Based on the reviews here and elsewhere, i am sure these shoes will end up in the heap trash soon.

I don't need to add anything more to the reviews of this terrible company. My only comment is that the arrogance, over-the-top rudeness, and an incredibly narcissistic staff - I think the "owners" handle customer service - and you have the foundation for blatant fraud.

Same experience as others. Crazy return policy and absolutely Horrendous customer service. Staffed by immature morons.

Absolutely agree with most reviews here. Extremely poor customer service. They refused to help with an order which got stuck in customs in returning vs facilitating despite me offering to pay for shipment etc. Will never ever go back to this company. Also shoes way to expensive for their quality. Sizes are absolutely rediculus what they recommended did not fit. Never experienced such a rediculus customer service. I will strongly advise to stay away from this company. There are many better shoes and way cheaper. I will be happy to Challenge and proof what I wrote here is 100 percent true. Have email correspondence and everything.

Stay away from this company at all costs. Their customer service is foul and deplorable, by far the worst I’ve ever seen. They will take your money up front and you won’t receive your shoes for 6-8 months. It’s basically a scheme for free financing. When you inquire into the order status, they will act rude and indignant. If you request a refund, they will use any excuse possible not to return your money. The owner Evan is pompously arrogant and massively entitled. Finally, the shoes themselves are highly overrated, both in materials and construction. The leather is cheap and not durable over time, the stitching and workmanship are sloppy. Also, the shoes themselves simply aren’t comfortable to wear. This company is dying a slow, painful death because of their abysmal reputation, and it’s no surprise at all. LOOK ELSEWHERE.

The worst company ever
We pre-ordered shoes from them with a promised delivery of 3 months. However, despite continuous follow up, the order never arrived. Finally we asked them for refund and after many abusive emails from them, they finally informed us that the amount was returned to us. We never received the money back and decided to involve our banker and requested them to provide us the proof of return. They actually even abused our banker on the email and told us to f***off.

Absolutely worst experience ever.
Paul Evans don't actually make the shoes, they just sell them after they're made in Italy so the products are good if you find out your size. Because they won't help you. I was literally told to f*** off, get lost, called a pussy for trying to complain about this member of staff. Turns out it was the CEO or someone posing as the CEO, either way, it was someone clearly trying to overcompensate for something.

Great shoes but fit poorly despite using their sizing guide. Ridiculous business policy requiring you to pay to ship back for an exchange and pay to re-ship the exchange. So if you're lucky enough to get perfectly fitting shoes, great, if not, you're going to pay 3x shipping to get a pair that fits.

The worst customer service I've ever experienced. I spent over $1000 on products. They sold out of pair of shoes that was included in that order and never notified me. They simply just never sent them and hoped i wouldnt notice. Never got refunded or anything. I had to email them to asking where they were to find out what was going on. The customer service rep- was so sarcastic and rude. Telling me to "take a chill pill" because i was frustrated that it would take days to get an issue resolved since they lack communication with high paying customers. And that i had to pay additional tax and shipping because of an error on THEIR part. that adds up on $400 shoes. DONT WASTE YOUR TIME OR YOUR MONEY. YOUR BETTER OFF GOING TO BLOOMINGDALES! ANYWHERE BUT HERE. you'll not only get your product but you'll be treated like royalty. Even if you support a business like this and spent over a grand, you'll be treated like crap.

The ordering process is seemless!
Whether I actually get my shoes is another question... it's been several months. (They're "back-ordered.")

I bought 2 pair of shoes, today It’s 6 months since then, and still haven’t got the shoes or even an update....

I guess they are barely coping with production.

Don’t waste your time and money