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PawChamp Reviews 19,515

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 9,250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, supportive nature, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, feeling supported and hopeful. However, some customers also noted issues with unexpected charges and difficulty in obtaining refunds, expressing frustration with the billing process. A few other people also felt that customer service was a nightmare, with some experiencing slow replies or being contacted by multiple agents making conflicting promises.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their knowledge, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are helpful, responsive,... See more

User experience

Users describe positive interactions with the user experience, finding it easy to understand and never... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick, efficient, and prompt... See more

Service

Customers consistently note positive experiences with service, often praising its flexibility, quick response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was FREE !!!! Unexpected Rescue Dog situation. Fearful anxiety issues, poor chap is scared of everything….. Hazel asked great questions to gain insight, recommended small doable steps that I re... See more

Company replied

Rated 5 out of 5 stars

Luna was so friendly helpful and supportive ..because of our sleep disruption she quickly assesed there was a large gap between her last feed and next feed in the morning and suggested her last feed c... See more

Company replied

Rated 5 out of 5 stars

AP[PARENTLY I SOMEHOW SIGNED UP FOR YOUR SERVICES WHEN i ADOPTED MY NEW DOG. THERE WERE SEVERAL MATTERS AND CONTRACTS TO DEAL WITH. I DIDN'T REALIZE I SIGNED UP FOR A RECURRING PROGRAM. iN ANY... See more

Company replied

Rated 5 out of 5 stars

Was very happy to speak with trainer even though lapses are our fault Her feedback was sympathetic and positive and mainly helpful. Am looking forward to jumping back in and trying again. I know... See more

Company replied


Company details

  1. #3 of 7 best companies in Dog Trainer

About PawChamp

Written by the company

Welcome to Paw Champ, where your dog's journey to obedience and happiness begins! 🐾

Our comprehensive online dog training platform offers expertly crafted courses, engaging lessons, and personalized plans for every pup. From basic obedience to advanced tricks, we empower dog owners to foster a strong bond with their furry companions.

Unleash the champion in your pawed friend – join Paw-Champ today!

Expert-Designed Training Programs: Developed by experienced dog trainers and behaviorists, our programs cover everything from basic commands to advanced behavior correction.
Personalized Learning Plans: Tailor your dog’s training program based on their age, breed, temperament, and your specific goals.
Comprehensive Dog Care Education: Access resources on puppy care, health tips, senior dog care, shelter dog rehabilitation, and more.
Positive Reinforcement Approach: We focus on humane, science-backed methods that help dogs learn in a fun, encouraging environment.
24/7 On-Demand Access: Train anytime, anywhere, at your own pace, with access to a wide library of videos, guides, and interactive lessons.
Behavioral Correction Support: Get help with common behavioral issues like barking, jumping, chewing, and more, with step-by-step guidance.

🐕 In case of any questions feel free to contact our customer care team at support@paw-champ.com

🌐 To visit our contact page CLICK HERE

Start Training Your Dog with PawChamp

Written by the company

7 days are enough to see if our plan meets your needs
At PawChamp, we’re dedicated to helping pet parents around the world build stronger bonds with their dogs through effective training, behavior guidance, and comprehensive dog care education. Whether you're raising a new puppy or addressing behavioral issues with your older dog, our platform offers tailored learning programs designed to fit the unique needs of you and your furry friend.

A 24/7 dog trainer in your pocket!

Learn and train your dog whenever it works best for you!

Learn and train your dog whenever it works best for you!
You can access the platform anytime from your mobile device or personal computer.

Contact info

Promotion box for PawChamp

Welcome to the Personalized Dog Training

Take a quiz to get a personalized obedience training plan for your dog

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service!

Interaction was quick, easy, and painless. An amazing feat in a time where customer service is often just a by-line. Thank you!

June 29, 2026
PawChamp logo

Reply from PawChamp

Dear Customer,

Thank you for your review!

We're thrilled to hear that your experience with us was quick, easy, and painless! In today's world, we know that exceptional customer service can be hard to find, which is why we're so proud to have delivered exactly that for you. Your kind words truly mean the world to our team and inspire us to keep raising the bar. We appreciate your patience and trust in PawChamp!

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 3 out of 5 stars

I found some things were repetitive

I found some things were repetitive, almost every time you are told that you need a treat bag and treats,for me this is unnecessary, you should be able to remember from one day to the next that you will need treats .

June 29, 2026
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Reply from PawChamp

Dear John,

Thank you for sharing your review.  Please check your inbox — I've sent you an email because I'd like to help improve your experience with the program.

I completely understand your point. If you're following the training consistently, repeated reminders about treats and a treat pouch can feel unnecessary. We include them because many dog owners progress through the lessons at different paces, and we want to make sure everyone has the essentials ready before starting each exercise.

Thank you for taking the time to share this observation. Feedback like yours helps us identify areas where we can make the training experience more streamlined and enjoyable.

You can easily reach us through any of the following ways:
1. Email us directly at reviews-trustpilot@paw-champ.com 
2. Submit a request via our contact form: https://www.paw-champ.com/contact 
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.

We look forward to resolving this for you promptly.

PawChamp Team 🐾️

Rated 5 out of 5 stars

Good app and help you learn

Good app and help you learn.
Stacy is a very good helper and understands you perfectly. She looks very professional

June 29, 2026
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Reply from PawChamp

Dear Customer,

Thank you so much for your wonderful review!

We're thrilled to hear that you're finding the PawChamp app helpful and that Stacy has provided such excellent support. It's fantastic to know that our team members are making a positive difference in your learning experience. Your kind words about Stacy's professionalism and understanding truly mean the world to us and motivate our entire team to keep delivering the best service possible.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

I appreciated how quickly I had a…

I appreciated how quickly I had a response and especially the thoughtful words of condolences.

June 28, 2026
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Reply from PawChamp

Dear Patricia,

Thank you for your review and for taking the time to share your kind words with us.

We're truly grateful for your understanding during what we understand was a difficult time. It's important to us that every member of our PawChamp community feels supported and cared for, and we're honored that our response brought you some comfort. Your trust in us means everything.

If you have any questions or need further assistance, please do not hesitate to let us know!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

I was given several choices instead of…

I was given several choices instead of outright cancellation.

June 28, 2026
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Reply from PawChamp

Dear Gail,

Thank you for your wonderful review!

We're thrilled to hear that we could provide you with flexible options that worked best for your needs. Giving our customers choices and finding solutions that fit their circumstances is at the heart of what we do at PawChamp. Your feedback truly means the world to us and reinforces our commitment to putting you and your furry friend first.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Christopher listen to what I was…

Christopher listen to what I was concerned with and gave very sound and practical help. Will put his ideas into practice tonight and over the next few days and report back .

June 28, 2026
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Reply from PawChamp

Dear Mrs Gwendoline Ince,

Thank you so much for your wonderful review!

We're thrilled to hear that Christopher was able to listen carefully to your concerns and provide you with practical, sound advice. It's fantastic that you're planning to put his guidance into practice, and we'd love to hear how it goes for you and your furry friend! Our Experts are truly dedicated to understanding each dog owner's unique situation and offering personalized support, so it's wonderful to know that Christopher made such a positive impact.

We look forward to hearing about your progress, and please don't hesitate to reach out if you need any further assistance along the way!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Useful advice promptly provided.

Useful advice promptly provided.

June 28, 2026
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Reply from PawChamp

Dear Debra,

Thank you for your wonderful review!

We're thrilled to hear that you received useful advice promptly from our team. Providing quick and helpful guidance is at the heart of what we do, and it's fantastic to know that we could support you and your furry friend effectively. Your feedback truly means the world to us and motivates our entire team to keep delivering the best possible experience.

If you have any questions in the future - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Very good app

Very good app. Simple and easy to follow.

June 28, 2026
PawChamp logo

Reply from PawChamp

Dear Customer,

Thank you for your review!

We're thrilled to hear that you find our app simple and easy to follow. Making training accessible and straightforward for our users is at the heart of what we do, so it's wonderful to know that we're delivering on that promise. Your positive feedback truly motivates us to keep improving and supporting you and your furry friend on this training journey.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Very patient and full of usefGreat Help..ul…

Very patient and full of useful suggestions..

June 28, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your wonderful review!

We're thrilled to hear that you found our team to be patient and helpful. Providing useful suggestions and supporting our customers every step of the way is at the heart of what we do at PawChamp. Your kind words truly mean a lot to us and motivate us to continue delivering the best experience possible for you and your furry friend.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Request was handled immediately and…

Request was handled immediately and professionally.

June 28, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your review!

We're thrilled to hear that your request was handled immediately and professionally. Your positive feedback means so much to us and reinforces our commitment to providing exceptional service to every member of the PawChamp community. We truly appreciate your trust in us!

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Genuine and prompt feedback and…

Genuine and prompt feedback and constructive advice.

June 28, 2026
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Reply from PawChamp

Dear Ann,

Thank you for your wonderful review!

We're so pleased to hear that you've experienced genuine and prompt feedback along with constructive advice from our team. Providing thoughtful, personalized guidance is at the heart of what we do at PawChamp, and we're delighted that this approach has resonated with you. Your kind words truly motivate us to continue delivering the quality support and expertise that our community deserves.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Easy to follow very informative

Easy to follow very informative

June 28, 2026
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Reply from PawChamp

Dear Jeanette,

Thank you for your wonderful review!

We're so glad to hear that you find our program easy to follow and informative. Creating a clear, accessible learning experience is at the heart of what we do at PawChamp, and it's fantastic to know that our approach is resonating with you. Your positive feedback truly motivates our team to continue delivering quality content and support for you and your furry friend.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Recall advice

Only just started the app and thought id dive into the experts help. Great questions asked to make sure she was giving the right advice. The advice was perfect for our family life and im keen to get started to see if i can do it.

June 28, 2026
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Reply from PawChamp

Dear Helen,

Thank you for your wonderful review!

We're thrilled to hear that you had such a positive experience with our Expert's guidance on recall training. It's fantastic that they took the time to ask thoughtful questions to understand your family's needs and provide personalized advice. That's exactly what we strive for at PawChamp - making sure every recommendation fits perfectly into your life with your furry friend. We're excited to hear how your training journey unfolds, and we're confident you'll see great results!

If you have any questions as you progress through the program - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Expert chat feature is brilliant

The chat with experts feature is fantastic. Really helping me to understand my dog and the reasons for his behaviour 😊

June 28, 2026
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Reply from PawChamp

Dear Rachel,

Thank you for your wonderful review!

We're thrilled to hear that our Expert chat feature is making such a positive impact on your journey with your dog. Helping you understand your furry friend's behavior and the reasons behind it is exactly what our Experts are passionate about. It's fantastic to know that you're gaining those insights and building a stronger connection with your pup through personalized guidance.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

An error made at point of purchase.

I mistakenly signed up for what I thought was a one off payment for a lesson in teaching my dog good manners but it turned out to be a continuing subscription that I signed up for and that is not what I wanted.I have since asked for the subscription to be cancelled and the support team did that immediately.

June 28, 2026
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Reply from PawChamp

Dear Neil,

Thank you for your review!

We're grateful for you taking the time to share your feedback. While we understand there was some confusion with your initial purchase, we're truly pleased that our support team could quickly resolve the subscription issue for you. Your satisfaction is incredibly important to us, and we appreciate your patience as we worked through this with you. We hope you'll give us another opportunity to help you and your dog achieve those good manners you're looking for!

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

John’s help with Shadow

I love the positive feedback that John provided as well as resources to revisit and tips to help Shadow regain his focus on walks after a dog encounter that sets off his reactivity.

June 27, 2026
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Reply from PawChamp

Dear Joyce,

Thank you for your wonderful review!

We're thrilled to hear that John was able to provide such helpful guidance for Shadow! It's fantastic that you received positive feedback and practical resources to support Shadow's progress on walks. Helping dogs overcome reactivity challenges is one of our passions, and we're delighted that our expert's personalized approach is making a real difference for you and Shadow.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Prompt service

Customer service was prompt and fulfilled my request right away.

June 27, 2026
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Reply from PawChamp

Dear Dalyn,

Thank you for your review!

We're so glad to hear that our customer service team was able to help you promptly and efficiently. Your feedback means a lot to us, and it's wonderful to know that we could fulfill your request right away. We're committed to providing fast and reliable support, so it's gratifying to know that we delivered on that promise for you.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Chris was very helpful and gave me more…

Chris was very helpful and gave me more insight about our puppy

June 27, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your wonderful review!

We're so glad to hear that Chris was able to provide you with valuable insights about your puppy! Our team of experts is passionate about helping pet parents like you understand their furry friends better, and it's fantastic to know that the guidance made a real difference for you and your pup. Your feedback means the world to us and motivates our team to keep delivering the personalized support that makes PawChamp special.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Yes gave better suggestions than what I…

Yes gave better suggestions than what I was doing so I will try and find out how he is understanding what I want him to do

June 27, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your review!

We're thrilled to hear that our suggestions have been helpful in your training journey! It's wonderful to know that you're exploring new approaches and working to better understand your furry friend. That kind of commitment to improvement is exactly what we love to see, and we're excited to hear how things progress as you implement these new strategies.

If you have any questions along the way - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Easy to follow rules on how to train…

Easy to follow rules on how to train and also the help given by staff to someone like me who is not computer wise ..thank you ..

June 27, 2026
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Reply from PawChamp

Dear Ruth,

Thank you for your wonderful review!

We're so glad that you find our training rules easy to follow and that our staff has been able to provide you with helpful support. Making PawChamp accessible and user-friendly for everyone – regardless of their tech experience – is something we're truly proud of. Your kind words mean the world to us and remind us why we do what we do. We're excited to continue supporting you and your furry friend on this training journey!

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

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