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PawChampReviews 

19,578
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 9,250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, supportive nature, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, feeling supported and hopeful. However, some customers also noted issues with unexpected charges and difficulty in obtaining refunds, expressing frustration with the billing process. A few other people also felt that customer service was a nightmare, with some experiencing slow replies or being contacted by multiple agents making conflicting promises.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their knowledge, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are helpful, responsive,... See more

User experience

Users describe positive interactions with the user experience, finding it easy to understand and never... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick, efficient, and prompt... See more

Service

Customers consistently note positive experiences with service, often praising its flexibility, quick response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was FREE !!!! Unexpected Rescue Dog situation. Fearful anxiety issues, poor chap is scared of everything….. Hazel asked great questions to gain insight, recommended small doable steps that I re... See more

Company replied

Rated 5 out of 5 stars

Luna was so friendly helpful and supportive ..because of our sleep disruption she quickly assesed there was a large gap between her last feed and next feed in the morning and suggested her last feed c... See more

Company replied

Rated 5 out of 5 stars

AP[PARENTLY I SOMEHOW SIGNED UP FOR YOUR SERVICES WHEN i ADOPTED MY NEW DOG. THERE WERE SEVERAL MATTERS AND CONTRACTS TO DEAL WITH. I DIDN'T REALIZE I SIGNED UP FOR A RECURRING PROGRAM. iN ANY... See more

Company replied

Rated 5 out of 5 stars

Was very happy to speak with trainer even though lapses are our fault Her feedback was sympathetic and positive and mainly helpful. Am looking forward to jumping back in and trying again. I know... See more

Company replied


Company details

  1. #3 of 7 best companies in Dog Trainer

About PawChamp

Written by the company

Welcome to Paw Champ, where your dog's journey to obedience and happiness begins! 🐾

Our comprehensive online dog training platform offers expertly crafted courses, engaging lessons, and personalized plans for every pup. From basic obedience to advanced tricks, we empower dog owners to foster a strong bond with their furry companions.

Unleash the champion in your pawed friend – join Paw-Champ today!

Expert-Designed Training Programs: Developed by experienced dog trainers and behaviorists, our programs cover everything from basic commands to advanced behavior correction.
Personalized Learning Plans: Tailor your dog’s training program based on their age, breed, temperament, and your specific goals.
Comprehensive Dog Care Education: Access resources on puppy care, health tips, senior dog care, shelter dog rehabilitation, and more.
Positive Reinforcement Approach: We focus on humane, science-backed methods that help dogs learn in a fun, encouraging environment.
24/7 On-Demand Access: Train anytime, anywhere, at your own pace, with access to a wide library of videos, guides, and interactive lessons.
Behavioral Correction Support: Get help with common behavioral issues like barking, jumping, chewing, and more, with step-by-step guidance.

🐕 In case of any questions feel free to contact our customer care team at support@paw-champ.com

🌐 To visit our contact page CLICK HERE

Start Training Your Dog with PawChamp

Written by the company

7 days are enough to see if our plan meets your needs
At PawChamp, we’re dedicated to helping pet parents around the world build stronger bonds with their dogs through effective training, behavior guidance, and comprehensive dog care education. Whether you're raising a new puppy or addressing behavioral issues with your older dog, our platform offers tailored learning programs designed to fit the unique needs of you and your furry friend.

A 24/7 dog trainer in your pocket!

Learn and train your dog whenever it works best for you!

Learn and train your dog whenever it works best for you!
You can access the platform anytime from your mobile device or personal computer.

Contact info

Promotion box for PawChamp

Welcome to the Personalized Dog Training

Take a quiz to get a personalized obedience training plan for your dog

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(19,578)

9,834 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I HAVE ONLY JUST STARTED USING THE…

I HAVE ONLY JUST STARTED USING THE INFORMATION SO i CAN'T BE REAL OBJECTIVE.
i WAS JUST TRYING TO GET BACK IN TO SEE WHAT TO DO NEXT AND GOT ALL THIS INFO TO FILL OUT!

July 2, 2026
PawChamp logo

Reply from PawChamp

Dear Barbara,

Thank you for your review!

We're so glad you've given PawChamp a 5-star rating! We appreciate you taking the time to explore our platform and provide your feedback. As you continue to use our training information and resources, we're confident you'll discover how they can help support your journey with your furry friend. If you have any questions or need guidance on what to explore next, please don't hesitate to reach out!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Big problem, excellent advice

Answered my questions ((many), told me what I was doing wrong and why (very important) and how to do it right and gave me resource material to help (even more important)

July 2, 2026
PawChamp logo

Reply from PawChamp

Dear Diana,

Thank you for your wonderful review!

We're thrilled to hear that our team was able to help you work through your questions and provide clear guidance on what adjustments would make a real difference. It's incredibly rewarding to know that we not only identified the issue but also equipped you with the resources and understanding you need to move forward confidently. That's exactly what we're here for — to support you and your furry friend every step of the way.

If you have any questions in the future, please don't hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Quick reaction

Quick reaction

July 2, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your review!

We're thrilled to hear that you experienced a quick reaction from our team. Your positive feedback means so much to us, and we're committed to continuing to provide you and your furry friend with the best possible support and service.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

signed up unintentionally

I did not realize I signed up for a monthly news/learning. When i sawa the charge I reached out and they got back to me very quickly and refunded my subscription after cancelling it. Great CS!

July 2, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your review!

We're so glad we could resolve this quickly for you. We appreciate you reaching out, and we're thrilled that our team was able to help promptly. Your feedback about our customer service means the world to us, and it motivates us to keep delivering that same level of care to every member of the PawChamp community.

If you have any questions in the future - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Philip explained step by step how to…

Philip explained step by step how to improve my dog on walking on loose leash. Great 👍🏻

July 2, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your review!

We're thrilled to hear that Philip provided you with such clear, step-by-step guidance on loose leash walking! It's wonderful to know that our expert's personalized approach made a real difference for you and your pup. Helping dogs and their owners build better walking habits is exactly what we're passionate about, and your feedback confirms that our team is making a positive impact.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 4 out of 5 stars

Someone listening to me has really…

Someone listening to me has really helped

July 2, 2026
PawChamp logo

Reply from PawChamp

Dear Sandra,

Thank you for your review!

We're so glad to hear that having someone listen to you has made a real difference. That's exactly what we strive for at PawChamp – to provide genuine support and understanding for you and your furry friend. Your feedback means the world to us, and we're thrilled that our team has been able to help you on your journey.

If you have any questions – please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Issue was handled professionally and…

Issue was handled professionally and with care. Thank you Diane

June 30, 2026
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Reply from PawChamp

Dear Diane,

Thank you for your review!

We're so grateful for your kind words and appreciate you taking the time to share your feedback. It means the world to us to know that our team handled your issue with the care and professionalism you deserved. Your satisfaction is our priority, and we're committed to continuing to provide that same level of support to you and your furry friend.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Johnny gave me excellent suggestions…

Johnny gave me excellent suggestions for helping my shelter dog get over her anxiety! His suggestions were things I could try right away to help with my dog’s particular needs. Very helpful!!

July 1, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your wonderful review!

We're thrilled to hear that Johnny provided you with such helpful suggestions for your shelter dog's anxiety! It's amazing to know that you received practical, actionable advice tailored to your dog's specific needs, and we're so glad you're already seeing positive results. Our expert trainers are passionate about helping dogs and their owners work through challenges, and it's incredibly rewarding to hear that Johnny made such a meaningful difference for you and your furry friend.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Amazing Dog Training Application

PawChamp has been a very knowledgable dog training app. They respond to questions in a concise matter that is very helpful to any dog owner.

July 1, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your review!

We're thrilled to hear that you find PawChamp to be a knowledgeable dog training app! It's wonderful to know that our team's concise and helpful responses are making a real difference in your dog training journey. Your feedback means so much to us and reinforces our commitment to providing excellent support to every dog owner in our community.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

They were extremely helpful

They were extremely helpful. I thoroughly enjoyed my interactions with them. They went above and beyond to resolve my issue.

July 1, 2026
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Reply from PawChamp

Dear Becky G,

Thank you for your wonderful review!

We're thrilled to hear that our team went above and beyond to help you. Your kind words truly mean the world to us, and it's incredibly rewarding to know that we could resolve your issue and make your experience such a positive one. We're committed to providing this level of support every single time, and feedback like yours motivates us to keep doing our best for you and your furry friend.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Since I got the subscription I have…

Since I got the subscription I have viewed very good tips to train our dog, for someone willing to follow directions and apply them. This us an excellent program.

July 1, 2026
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Reply from PawChamp

Dear Customer,

Thank you for your wonderful review!

We're thrilled to hear that you're finding such valuable training tips through your subscription. It's fantastic to know that our program is working so well for you and your dog. The fact that you're willing to follow directions and apply the techniques is exactly what leads to success, and we're honored to be part of your training journey. Your feedback motivates us to continue delivering excellent content and support to help every dog owner achieve their goals.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

I appreciated the very quick response…

I appreciated the very quick response to my email. Losing a fur baby is tough enough without hassles. The quick response to my cancellation request made me feel like there are still people out there who care.

July 1, 2026
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Reply from PawChamp

Dear Liz,

Thank you for your review and for taking the time to share your feedback with us.

We're truly sorry to hear about the loss of your beloved fur baby. During such a difficult time, we wanted to ensure that your cancellation request was handled with the care and compassion you deserved. Your kind words mean so much to us, and we're grateful that we could provide the support you needed when it mattered most. It's customers like you that remind us why we're committed to treating everyone with empathy and respect.

If you ever need us again, please don't hesitate to reach out.

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

Excellent positive reinforcement training.

The team here are friendly and knowledgeable.

July 1, 2026
PawChamp logo

Reply from PawChamp

Dear Michael,

Thank you for your review!

We're thrilled to hear that you've had such a positive experience with our team. Knowing that you found our approach to positive reinforcement training both friendly and knowledgeable means a great deal to us. Your feedback truly motivates us to continue delivering the best possible support for you and your furry friend.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars
PawChamp logo

Reply from PawChamp

Dear Customer,

Thank you for your review!

We're thrilled to hear that you had a great experience with our customer service team! Your positive feedback means the world to us and motivates our team to continue delivering exceptional support to all our PawChamp community members.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 4 out of 5 stars

Damon was clear in explaining the…

Damon was clear in explaining the reasons behind the issues my dog is having. The training suggestion seems logical and I will give it a go.

July 1, 2026
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Reply from PawChamp

Dear Mary,

Thank you for your review!

We're so pleased to hear that Damon provided you with clear and helpful explanations about your dog's behavior. Our Experts take great care in understanding each dog's unique situation and tailoring training suggestions that make sense for you and your furry friend. We're excited to hear that you found his approach logical, and we can't wait to hear about the progress you and your pup make together!

If you have any questions as you work through the training - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 4 out of 5 stars

The matter has not yet been fully…

The matter has not yet been fully resolved to my satisfaction. So far, the service I have received has been very good.

July 1, 2026
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Reply from PawChamp

Dear Anthea,

Thank you for taking the time to leave us a review!

We're genuinely glad to hear that you've had a very good experience with our service so far. Your feedback is incredibly valuable to us, and we want to make sure we fully address any remaining concerns. Please reach out to our support team at support@paw-champ.com so we can help resolve this matter to your complete satisfaction. Our team is available 24/7 to assist you and ensure you have the best possible experience with PawChamp.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 2 out of 5 stars

I completed our first session

I completed our first session. Treat scattering went fine. He already knows this action. He does not take treats until first making eye contact and we give him the OK command. We also hide treats and tell him to find. So this exercise was completed very successfully.

July 1, 2026
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Reply from PawChamp

Dear Terri,

Thank you for sharing your review. 

t’s amazing to hear how smart your pup is—waiting for eye contact and nailing the exercise is a huge success! 🐾

Since the training went so well, I want to make sure we didn't miss the mark elsewhere. I have just reached out to you directly via email/message to see how we can help fix any app or platform issues for you.

Please check your inbox when you have a moment. Looking forward to chatting there!

You can also easily reach us through any of the following ways:
1. Email us directly at reviews-trustpilot@paw-champ.com 
2. Submit a request via our contact form: https://www.paw-champ.com/contact 
3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.

We look forward to resolving this for you promptly.

PawChamp Team 🐾️

Rated 5 out of 5 stars

It was very helpful and I’m going to…

It was very helpful and I’m going to try the excise

July 1, 2026
PawChamp logo

Reply from PawChamp

Dear Caroline,

Thank you for your wonderful review!

We're thrilled to hear that you found PawChamp helpful and that you're excited to try the exercises with your furry friend. Your enthusiasm means so much to us, and we can't wait to hear about the progress you and your pup will make together. We're here to support you every step of the way on your training journey!

If you have any questions as you get started - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 5 out of 5 stars

The company was very responsive to my…

The company was very responsive to my request and it all happened in just a few minutes.

July 1, 2026
PawChamp logo

Reply from PawChamp

Dear Virginia,

Thank you for your review!

We're thrilled to hear that our team was able to assist you so quickly and efficiently. Your feedback means the world to us, and we're delighted that we could resolve your request in just a few minutes. This is exactly the level of service we strive to provide every day to our PawChamp community.

If you have any questions - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

Rated 4 out of 5 stars

Good customer service

I wasn’t able to cancel my subscription in the app so contacted customer services. Same day response saying my request had been processed.

July 1, 2026
PawChamp logo

Reply from PawChamp

Dear Nikki,

Thank you for your review!

We're so glad we could help resolve your subscription cancellation quickly! Your feedback about our same-day response means a lot to us, and it's exactly the kind of service we strive to provide. We appreciate you taking the time to reach out to our team, and we're here whenever you need us.

If you have any questions in the future - please do not hesitate to let us know for further assistance!

Best regards,
PawChamp Team 🐾

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