A big thank you to Jo for her efficient, prompt and expert advice in resolving an issue I had. Would that other companies were as good!
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Super support. Emailed and then followed-up with a quick phonecall the next morning to address issues getting logged into the app. Really helpful and sorted issue quickly. Thanks to Jo who was person... See more
Company replied
I can’t recommend Payzone enough, and that’s entirely down to Rachel. As a first-time business owner opening my first gym, one of my biggest stresses was figuring out the right direct debit s... See more
Company replied
Scam. You cannot turn off auto topup - so the app will incessantly try and take money from your bank account even when you have money on their. EDIT: The reply is misleading as per their own websi... See more
Company replied
Company details
Written by the company
Solutions, for everyday life. Payzone is a leading multi-channel service provider, backed by AIB and Fiserv. For over 20 years, we have been connecting people to payments, processing millions of transactions through our payments network every year. Payzone builds technology for all. We provide a range of services and solutions for consumers, businesses, and not-for-profit organisations. We are not just about making payments easier; we are about making every day easier.
Contact info
4 Fern Road, D18PD83, Dublin 18, Ireland
- 0818882600
- hello@payzone.ie
- www.payzone.ie
4.2
Great
46 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A big thank you to Jo for her…
A big thank you to Jo for her efficient, prompt and expert advice in resolving an issue I had. Would that other companies were as good!
May 19, 2026
Unprompted review
Reply from Payzone Ireland
Hi Aonghus,
Thanks a million for the lovely review.
Delighted Jo could help get things sorted for you quickly. We’re especially proud of our local customer support team, so it’s fantastic to hear. We'll pass your kind words on!
Thanks again,
The Payzone Team
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Super support
Super support. Emailed and then followed-up with a quick phonecall the next morning to address issues getting logged into the app. Really helpful and sorted issue quickly. Thanks to Jo who was person who sorted things out.
April 17, 2026
Unprompted review
Reply from Payzone Ireland
Hi Eoghan,
Thanks for taking the time to leave a review.
Delighted to hear that your issue was resolved quickly.
If you ever need anything else, don’t hesitate to get in touch.
Thank you,
The Payzone Team
I can’t recommend Payzone enough
I can’t recommend Payzone enough, and that’s entirely down to Rachel.
As a first-time business owner opening my first gym, one of my biggest stresses was figuring out the right direct debit system to suit my needs. It all felt pretty overwhelming at the start, but Rachel has been an absolute dream to deal with.
She has walked me through every single step, making everything clear and manageable. Nothing ever felt like too much trouble, and she’s been incredibly patient, supportive, and professional throughout the whole process.
Honestly, she’s the sole reason I’ve decided to go with Payzone. The level of care and support she provides is exactly what you hope for when starting out, and it’s made a huge difference to my experience. What a woman
Thanks so much, Rachel—I really appreciate everything you’ve done!
April 27, 2026
Unprompted review
Reply from Payzone Ireland
Hi Sophie,
Thank you for taking the time to leave a review.
We’re thrilled to hear things have gone well for you, especially at such a big stage starting your first gym!
It’s great to know Rachel was able to make it all a bit easier and less overwhelming along the way, that’s exactly what we hope for.
I’ll be sure to pass this on to her, she’ll be delighted with that. She really does put in the effort with every customer.
Wishing you the very best with the gym going forward, we’re glad to be part of it, and we're always here if you need any more support.
Thanks again,
The Payzone Team
Customer service
While it’s becoming more and more difficult to find excellent customer service I find, (hopefully not just me!)
When you do come across it, I feel it’s worthy of note.
Aaron was extremely helpful, pleasant and professional. Thank you again for your help.
April 23, 2026
Unprompted review
Reply from Payzone Ireland
Hi Trevor,
Thanks for taking the time to leave a review.
We’re especially proud of our local customer support team, so it’s fantastic to hear that Aaron delivered such helpful, pleasant, and professional service. We’ll be sure to pass this along to him.
Thanks again for your feedback, and please don’t hesitate to reach out if you ever need assistance in the future.
The Payzone Team
Absolutely fantastic customer service…
Absolutely fantastic customer service from Payzone.
April 23, 2026
Unprompted review
Reply from Payzone Ireland
Hi Nini,
Thanks for taking the time to leave such a lovely review.
Providing helpful, friendly support though our local customer service team is something we take great pride in, so it’s great to know that came through in your experience.
Thanks again,
The Payzone Team
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Honestly my impression overall wasn't…
Here’s a rewritten version of your review:
"Great service overall. I initially had some issues with my merchant account and wasn’t getting any help from the relevant people at Payzone. However, once I got in touch with David Kiran, things improved significantly. He resolved the issue effectively and has always been responsive."
April 15, 2026
Unprompted review
Reply from Payzone Ireland
Hi Muhammad,
Thanks for taking the time to leave a review.
We’re sorry to hear you had some issues, but we’re really pleased that David was able to step in and resolve things for you. We’ll be sure to pass along your feedback to him.
Thanks again for your continued support!
The Payzone team
Jo was brilliant when changing our…
Jo was brilliant when changing our company account details. Made the process simple.
April 13, 2026
Unprompted review
Reply from Payzone Ireland
Hi John,
Thanks for taking the time to leave your feedback.
We're always trying to make things easier for our customers so we're delighted to hear Jo was able to sort it out for you. We’ll be sure to pass on your kind words.
If you need any further assistance, you know where we are!
The Payzone Team
I had an issue recently with my account…
I had an issue recently with my account being disabled. I was very lucky to get an agent called Jo who was brilliant so efficient and my issue was sorted in no time You are very lucky to have her
April 2, 2026
Unprompted review
Reply from Payzone Ireland
Hi Deirdre,
Thanks for taking the time to leave a review.
We’re sorry to hear you experienced an issue with your account, but we’re delighted Jo was able to get everything sorted for you. We’ll be sure to pass on your kind words.
Thanks again,
The Payzone Team
Fantastic Customer Support from Aaron in Payzone
I opened an account with Payzone yesterday and had a few questions so I rang Customer Support today. I spoke to Aaron McSweeney. He was absolutely brilliant. He was so friendly, professional and on the ball with all my questions. He helped me sort out everything I needed. He is a seriously great employee to have in Support. Well done to him. Cheers, Cathy
April 15, 2026
Unprompted review
Reply from Payzone Ireland
Hi Cathy,
Thanks for taking the time to leave such a wonderful review. We’re delighted to hear about your experience with Aaron.
Thanks again for your feedback, we'll be sure to pass it onto him too!
The Payzone Team
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Amazing experience
Amazing experience! I parked in a zone after 7pm that was actually free after 7 and they refunded me straight away and came back to my email within 24 hours. Jo was super helpful and personable which is always lovely over email! Super app && great service. Many thanks, J
April 10, 2026
Unprompted review
Reply from Payzone Ireland
Hi Joanne,
Thank you so much for taking the time to share your experience.
We’re really glad we could quickly sort the refund for you and that everything was resolved smoothly. It’s great to hear that Jo made such a positive impression as well. We’ll be sure to pass on your lovely feedback.
We’re also thrilled that you’re enjoying the app and service.
The Payzone Team
Obliging and caring staff
I had difficulty deleting a vehicle from my account. A staff member named Jo contacted me regarding the issue. She could not have been more obliging. A great service. Well done Payzone. 👏
March 30, 2026
Unprompted review
Reply from Payzone Ireland
Hi Niamh,
We’re sorry to hear you had a bit of trouble removing a vehicle, but delighted to hear Jo was able to help. We’ll be sure to pass along your kind words, she’ll really appreciate it.
It’s great to hear you’re happy with the service, and we truly appreciate your support.
Thanks again,
The Payzone Team
Be careful when you uninstall the…
Be careful when you uninstall the Payzone app! They use scammers practice! The Payzone app will be take your money every mont 10euros if didn't cancel your account or subscription. This is SCAM!
March 4, 2026
Unprompted review
Reply from Payzone Ireland
Hi Piotr,
Thanks for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify how our accounts work.
We offer two options:
Registered account: Designed for regular parkers and those who want access to additional services. It includes on-street parking, and access to tolling & exclusive offers for €1.29/month per vehicle. A minimum account balance of €10 ensures your account always has funds available. These terms are agreed to at sign-up.
Pay As You Go (PAYG): Best for infrequent users and those who just want access to parking only. There’s no monthly fee just a €0.35 convenience charge per parking session. To use this, simply reinstall the app and select “Park without account.”
If you’d like us to close your registered account and issue a refund of your account balance that is no problem, please email us at parking@payzone.ie with your details (mobile number, vehicle reg, etc.), and we’ll be happy to resolve this for you promptly.
The Payzone Team
Scam
Scam. You cannot turn off auto topup - so the app will incessantly try and take money from your bank account even when you have money on their.
EDIT: The reply is misleading as per their own website. If you download the app and sign up so you can park more than once, the auto topup feature activates. The only way to avoid this is to not register and then have to input details every time you want to park. Signing up shouldn't then give them mandate to charge your card €10 the second the balance it hits €9.99.
March 3, 2026
Unprompted review
Reply from Payzone Ireland
Hi Chris,
We’re sorry to hear you feel this way and would like to clarify a few points.
We have two account options available:
Pay As You Go (PAYG): This option is ideal for infrequent parkers or for anyone who does not want access to additional services such as tolling or discounts on fuel, car washes, etc. PAYG does not include the same minimum balance and auto top up feature as our full account.
A full account: This includes parking plus access to additional services. This account includes an auto top up and a minimum balance feature to ensure you always have enough funds available when using parking or any of the added services.
Auto top up only triggers when your balance falls below the set threshold, and the funds remain on your account for future use.
We appreciate your feedback and the opportunity to clarify how the account options work.
The Payzone Team
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I’m new to card terminals and was using…
I’m new to card terminals and was using SumUp before, but I couldn’t take payments over the phone. I switched to Payzone and couldn’t be happier with the card terminal and service.
The move from sole trader to limited company was handled seamlessly from start to finish. Big shoutout to Tabrez — he made everything effortless.
Highly recommended! Tabrez Shaik
Mizzoni's Pizza – Naas Kildare
January 26, 2026
Unprompted review
Reply from Payzone Ireland
Thanks a million for the lovely review! Delighted to hear you’re getting on so well with the terminal and that phone payments are making life easier.
Great to know the switch from sole trader to limited company went smoothly too, we’ll be sure to pass your kind words on to Tabrez, he’ll really appreciate it.
Thanks again for choosing Payzone and for the recommendation. Wishing everyone at Mizzoni’s Naas continued success!
The Payzone team
Eddie and Gavin are so helpfull always…
Eddie and Gavin are so helpfull always in hand to help out when there's any issues. Would highly recommend
January 5, 2026
Unprompted review
Reply from Payzone Ireland
Hi Aisling,
Thanks for taking the time to share your feedback. We really appreciate it!
We’ll pass this on to Eddie & Gavin, it’s always great to hear when our team makes a positive impact.
The Payzone Team
Excellent local support
I have been with Payzone for many years and their service is exceptional. Bret and Kieran are always helpful and the local support is excellent
January 21, 2026
Unprompted review
Reply from Payzone Ireland
Hi Dagmar,
Thank you for your kind words and for being a long-standing Payzone customer. We really appreciate your continued support over the years. We’re delighted to hear that about our sales reps, we will be sure to pass this on to them.
Looking forward to supporting you for many more years to come!
The Payzone Team
using Payzone has been so simple
using Payzone has been so simple, efficient, reliable and more personal
Eddie is always on hand to help when needed.
great service from them.
January 21, 2026
Unprompted review
Reply from Payzone Ireland
Hi Helen,
Thanks for taking the time to share your feedback. We really appreciate it! We’re really pleased to hear that you’ve found Payzone simple, efficient, and reliable.
We’ll pass this on to Eddie, it’s always great to hear when our team makes a positive impact.
The Payzone Team
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Have been using Payzone's services for…
Have been using Payzone's services for a good few years and have always found them great. If I have any issues my account manager is only a phone call away.
January 19, 2026
Unprompted review
Reply from Payzone Ireland
Hi Alan,
Great to here from a long term customer!
Thanks for taking the time to share your feedback. We really appreciate it.
The Payzone Team
Great if you have no coins
Great if you have no coins, don't have to worry about running back to the car, you can just top up on the app.
January 15, 2026
Unprompted review
Reply from Payzone Ireland
Hi there,
Thanks for taking the time to share your feedback. We really appreciate it!
The Payzone Team
Reply from Payzone Ireland
Hi Myke,
Thanks for taking the time to share your feedback. We really appreciate it!
The Payzone Team
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